$350 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 4 nights.
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- Breakfast at Water's EdgeBreakfast Buffet at Water’s Edge features local specialties and breakfast classics. Located at Water’s Edge overlooking the saltwater lagoon. Ride the tram or walk to the Convention Center stop along the museum walkway, then cross the bridge over the boat canal towards the lagoon and proceed down the stairs to the hostess stand.
- Kamuela Provision CompanyOpenTable Diners' Choice Award winner. Creative island cuisine. A breathtaking view provides the perfect atmosphere for a memorable dinner featuring fresh, locally grown ingredients as well as fresh fish, shellfish and steak entrees. Reservations recommended. As a Surfrider Foundation Ocean Friendly Restaurant, Kamuela Provision Company is dedicated to sustainably serving you.
- Kona Tap RoomWith an exciting array of craft and domestic beers on tap and casual fare, it’s the perfect spot to cure what “ales” you.
- Lagoon GrillCasual dining next to the Dolphin Lagoon. Lagoon Grill serves the best burgers, hottest hot dogs, greatest sandwiches, freshest salads and favorite tropical concoctions and smoothies. Serves lunch and dinner.
- Legends of Hawaii LuauFocusing on the rich history of Hawaii Island this cultural Luau experience is unlike anything else on the Kohala Coast. A signature custom show from Tihati Productions just for Hilton Waikoloa Village with locally inspired costumes, live music and drummers - this is a ‘must see’ for any visitor to the coast and is sure to be a highlight in your vacation memories. Taste island favorites and experience the traditional imu presentation - the native underground oven, featuring kalua pig. Upgrade to Ali’i which includes premium seating and upgraded service. Available Sunday, Tuesday, Thursday, Friday and Saturday at Hilton Waikoloa Village's Kamehameha Court. Doors open at 5:00 pm. The Legends of Hawaii luau show starts at 7 pm. Reservations recommended as shows sell out far in advance.
- Nui ItalianOpenTable Diners' Choice Award winner. Italian restaurant and bar, with seated dining overlooking the pizza kitchen and a grab and go area for guests in a hurry. As a Surfrider Foundation Ocean Friendly Restaurant, Nui Italian is dedicated to sustainably serving you. Stone fired pizzas, family-style pastas, locally-sourced salads and creative Italian specialties.
- Orchid MarketplaceEnjoy a wide variety of favorites such as fresh pizzas, deli style sandwiches, fresh salads and fruits, and more! Orchid Marketplace is located next to Kona Pool.
- Shaka ConesDelicious Dave’s Hawaiian ice cream and sorbets scooped to order. Located at Orchid Marketplace at Kona Pool.
- Waikoloa CoffeeKona coffee, espresso drinks, fruit smoothie and pastries. Located in Makai and Ocean Tower.
- RoomService
- Accessible facilities†
- Aerobics instruction†
- Air conditioning†
- Airline desk†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Baggage hold†
- Barber shop†
- Beachfront†
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- Aerobics instruction†
- Air conditioning†
- Airline desk†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Baggage hold†
- Barber shop†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children's nursery†
- Clothing store†
- Communal bar area†
- Concierge desk†
- Currency exchange†
- DVD/video rental†
- Electric car charging stations†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Gift/News stand†
- Gift/News stand†
- Health and beauty services†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- On-Site parking†
- Outdoor pool†
- Parking†
- Parking - controlled access gates to enter parking area†
- Parking fee managed by hotel†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Sports trainer†
- Sundry/Convenience store†
- Technical concierge†
- Tour/sightseeing desk†
- Tour/sightseeing desk†
- Transportation services - local area†
- Wheelchair access†
- Wireless internet connection in public areas†
- Audiovisual Equipment†
- Business Center†
- Ethernet Connectivity†
- Fax Machine†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Printer†
- VCR/DVD Machine Rental†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11097 reviews
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Jun 15, 2025Definitely needs remodel
As others have said, the rooms and some common areas are in desperate need of a refresh. Actually, make that a complete remodel. We stayed in the Palace tower and it’s very clear rooms have not seen any attention since at least early 2000’s. One need only visit the breakfast buffet dining room as an example of the terrible shape parts of this hotel are in. Carpets worn and dirty, furniture chipped and cracked and an odd looking rusting machine in the middle of the room that may or may not have been an a/c unit. If it was, it wasn’t working as it was desperately hot and muggy in the dining room. Speaking of dining, as others have said as well, it is very expensive to eat at all outlets. One of the strangest aspects of this property is the sheer lack of dining choices. Other than grab and go from the lobby coffee shop, you have one option for breakfast and that’s the $55.00 breakfast buffet. As well, there are only two options for dinner not including the tap room which does not serve full meals. We ate at the Italian restaurant, NUI one night and the service and food was very good, but $74.00 for a large pizza is extreme even for Hawaii. Two Dole Whip frozen treats poolside will run you $20.00. I can’t imagine bringing a large family here and paying those prices. On the positive side, the grounds and pools are stunning and well kept. Personally, I don’t see any reason why this property does not spend the money to remodel/refresh other than they just don’t want or fell the need to do so. As long as people keep paying the exorbitant prices to stay and eat I suppose the management company feels “why should we”.
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Jun 10, 2025After that experience it feels like a motel 6
I stayed at the Hilton in Waiakoa Village recently and was genuinely disappointed by the unprofessional behavior of the valet staff upon arrival. When I pulled up to unload my luggage, two young valet attendants immediately insisted on parking my car for me. I politely said I just needed a moment to unload my bags and would park the car myself. Instead of assisting or stepping back, they told me I couldn’t park in the unloading area—even though it was clearly marked for just that purpose. It became obvious they were trying to push valet service unnecessarily, likely for tips. One of them even rolled his eyes and said, “Please help me make my job easier,” which came off as both rude and manipulative. This kind of pressure is not what I expect from a Hilton property. Guests should be able to check in and unload without being made to feel like an inconvenience for choosing self-parking. I hope management addresses this, as it sets a poor tone for what was otherwise a beautiful location
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Jun 07, 2025
Don’t Stay Here
If I could give it ZERO STARS I would. Where to start...Before arriving, we left two voicemails and an email with the wedding coordinator to attempt to have our ceremony on site, she never replied. So we got married off the property and spent our thousands of dollars elsewhere. We called Hilton and were told on the phone we could get the inclusive package when we arrived, then once we arrived we were told sorry, no can do. So mainly ate off property, spending our money elsewhere. Let's talk about the deferred maintenance! Hilton is not putting the money back into this property and it shows. The air conditioning in the breakfast buffet area was broken and had been for 2-3 weeks. It was miserably hot in there. A group of guests got stuck in an elevator, the doors would not open for about 30 minutes. Scary! The same group got stuck on the tram when it broke down the same day. The trams are the worst part. They trams barely ever work. There's a boat, sometimes, but it only sort of worked one day, kind of. One car on the tram's air conditioning has not worked since last year. It's a very long walk dragging suitcases to the two towers, especially when one of you is disabled with a blown out knee and the other is recovering from a broken foot. At least we weren't in the furthest most expensive tower. The second day, we needed new towels and were told they were out on our floor. The phone in the room only worked on speaker, sort of. We were getting married on a day only one tram was working. We called and requested a ride from security since we would be in wedding attire with difficulty walking. They said sure, no problem, we'll knock when it's time. As the time to leave came and went with no knock, we called and were told something had come up, no ride, no call, no apology. Limped down to the tram only to find it would be more than 20 more minutes until it arrived, because only one was working and the boat wasn't working either. We all worked up a lovely sweat in our dress clothes with our professionally styled hair and makeup, dripping as we tried to shorten the time we lost waiting for the no show ride and tram, so we wouldn't miss our prepaid ceremony and photographer. It's only day four. If we could afford to change resorts, we would. The Hilton needs to spend some money to upgrade the trams or add a people walker in the hallways. They need to fix the air conditioning in the breakfast area. They need to make sure their elevator doors open and close consistently. They need a new manager who actually cares that people are shelling out hundreds of dollars nightly to stay there and one who follows through on concerns. The only thing good about this place is the support staff who work hard and give their all with pride to provide the best experience they can! (Wait staff, valets and house keeping rocked it!) There are other places to stay! Don't stay here!!! UPDATE 6/7: now our key doesn't work and the tram lights are flashing green/yellow/green/yellow. That means the train is not aligned properly. (My husband worked for the railroad for 30+ years.) We're scheduled to stay until 6/10. Two more nights. We won't be spending any more money here unless we have no other options.
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Jun 02, 2025Nice resort, exceptional staff
The resort was very nice and clean. The staff was very helpful. We left a camera on the tram and it was turned in and they were so kind and gracious to get it back to us, even after we had checked out. The highlight of our whole trip was eating at Nui and our server was outstanding. I wish we had caught her name, but we so appreciated her! Cannot say enough good about this resort and its staff. 🌸
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Jun 01, 2025
Incredible Resort
Incredible. Views, swimming pools, adult only pools, natural clear saltwater lagoon approximately 5 acres where you can snorkel seeing many kinds of ocean life, swim alongside sea turtles, bask in the sun, umbrellas, loungers and beach chairs included. Very reasonable self propelled diverse choice of water vehicle rentals. Swim with dolphins. Dolphins show in the lagoon. Immaculate grounds with a wide array of decor. The restaurants are incredibly expensive but in the property you can take a courtesy shuttle to either of two outdoor malls with nice reasonably priced restaurants, stores and groceries. I can’t describe it all. With or without the kids JUST GO THERE!
- AdvisoryUpgraded accommodations are limited. In order to guarantee the upgrade you prefer, book and confirm the room type you expect to receive upon check-in.
- AdvisoryPlease book and confirm the room type you expect to stay in. Upgrades are very limited. Upgrades are only possible in the same tower as your original reservation.
- AdvisoryA minimum self parking fee of $48 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due and for hotel visitors, the hourly self-parking rate will increase to $8/hour, there is no hourly rate in valet parking.
- AdvisoryA minimum Valet parking fee of $55 (plus tax) per day, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 48.00 USD (PLUS TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18