Hotel Cartagena Plaza

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6928 reviews

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  Hotel Cartegena Plaza

  The staff are very friendly, especially Fabian and Juan. They go out of their way to make the hotel stay enjoyable

  Oct 07, 2026
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  A Very Disappointing Experience

  This has been one of the most disappointing hotel experiences I’ve ever had. Within my first day, I had to be moved to four different rooms. The first two rooms had air conditioning that didn’t work. After waiting hours for maintenance, the problem was never resolved. The third room had a very strong fresh paint smell. I have asthma, and after spending a short time there, I developed a severe sore throat and headache. The staff moved me again, but the fourth room also had a strong musty smell. The biggest disappointment is that this hotel is nothing like what is advertised. It does not reflect the quality I expected from a 4-star all-inclusive property. The condition of the rooms, the odors, and the repeated maintenance issues made my stay extremely stressful instead of enjoyable. The staff tried to help by changing my room several times, but after four room changes they were still unable to provide a room in acceptable condition. Unfortunately, I cannot recommend this hotel based on my experience.

  Aug 02, 2026
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  Excellent Service.

  Excellent service provider. Our server Juan Camilo took care of our group every time we went to eat and we were a big group of 16. He answered any questions we had and provided quick service. The food was great and they provided a variety of options.

  Jul 31, 2026
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  Cartagena Plaza Hotel Vacation

  Fabian Jam greeted us s the first day at the buffet. We became great friends. He took care of us all the time. Fabian and his teammates were fantastic. We love the Colombian people and culture. And Juan is another guy was super nice and hard working. Loved our stay and can’t wait to come back.

  Jul 29, 2026
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  The hotel and my room smelled like mold and mildew!

  I don’t recommend this hotel at all! I had to be relocated to a different room because my room smelled like mold and mildew. In fact, every time I entered the hotel, I smelled mold and mildew. The room that I was moved to had water stains coming from the AC unit. I didn’t feel safe in the hotel. I was afraid that it would crumble any day due to water leaks. Exoticca provided the hotel as part of my vacation package to Colombia. My safe didn’t work and my AC remote didn’t work because the batteries had to be replaced. No big deal but you would think that they would check to make sure everything worked before moving someone into the room. Watching TV was a nightmare because the network wasn’t connecting. When it did connect, the connection was very slow. The shower door didn’t close and there was a slow drain in the bathroom. However, it appeared that the Housekeeper fixed it the following day. The hotel and the rooms are worn and outdated. The food was decent, but I only had the breakfast buffet. The discotheque was fun, but would’ve been nicer if the DJ had stuck around and accepted special requests. The staff were all very friendly and accommodating, especially since I spoke little Spanish and they spoke little English. I did like that the hotel was across the street from the beach, but I never had time to go there. And good luck crossing the street with traffic not willing to stop for pedestrians! I wasn’t happy that the hotel didn’t allow me to have an outside massage Therapist provide a massage to me later in the evening, because their spa closes at 8 PM. After being on all day tours every day, it would’ve been nice to have been able to get a massage in my room later at night. The only way I could do that was if I had agreed to pay for an extra person spending the night at the hotel which I obviously didn’t need and that wasn’t gonna happen. So I had to hire a massage therapist and go to their establishments during my stay.

  Jun 12, 2026