Resort Details
- Junior Suite1 King BedRelax - In-room massage availableInternet - Free WiFi Entertainment - 32-inch flat-screen TV, premium channels, and iPod dockFood and Drink - 24-hour room service, free minibar items, and free bottled waterSleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on requestComfort - Air conditioning and daily housekeepingNon-Smoking
- Air conditioning
- Bathrobe
- Blackout curtain
- Ceiling fan
- Chair provided with desk
- Free newspaper
- Hair dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- High speed internet connection*
- Housekeeping Service
- iPod docking station
- Iron
- Nonsmoking rooms
- Pillow top mattress
- Premium movie channels*
- Printer*
- Rollaway bed*
- Safe large enough to accommodate a laptop*
- Shower only
- Slippers
- Telephone
- Turn down service
- Premium Suite1 King BedRelax - In-room massage availableInternet - Free WiFi Entertainment - 32-inch flat-screen TV, premium channels, and iPod dockFood and Drink - 24-hour room service, free minibar items, and free bottled waterSleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on requestComfort - Air conditioning and daily housekeepingNon-Smoking
- Air conditioning
- Bathrobe
- Blackout curtain
- Ceiling fan
- Chair provided with desk
- Free newspaper
- Hair dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- High speed internet connection*
- Housekeeping Service
- iPod docking station
- Iron
- Nonsmoking rooms
- Pillow top mattress
- Premium movie channels*
- Printer*
- Rollaway bed*
- Safe large enough to accommodate a laptop*
- Shower only
- Slippers
- Telephone
- Turn down service
- Suite (del Virrey)2 King BedsRelax - In-room massage availableInternet - Free WiFi Entertainment - 32-inch flat-screen TV, premium channels, and iPod dockFood and Drink - 24-hour room service, free minibar items, and free bottled waterSleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on requestComfort - Air conditioning and daily housekeepingNon-Smoking
- Air conditioning
- Bathrobe
- Blackout curtain
- Ceiling fan
- Chair provided with desk
- Free newspaper
- Hair dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- High speed internet connection*
- Housekeeping Service
- iPod docking station
- Iron
- Nonsmoking rooms
- Pillow top mattress
- Premium movie channels*
- Printer*
- Rollaway bed*
- Safe large enough to accommodate a laptop*
- Shower only
- Slippers
- Telephone
- Turn down service
- Deluxe Room1 King BedRelax - In-room massage availableInternet - Free WiFi Entertainment - 32-inch flat-screen TV, premium channels, and iPod dockFood and Drink - 24-hour room service, free minibar items, and free bottled waterSleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on requestComfort - Air conditioning and daily housekeepingNon-Smoking
- Air conditioning
- Bathrobe
- Blackout curtain
- Ceiling fan
- Chair provided with desk
- Free newspaper
- Hair dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- High speed internet connection*
- Housekeeping Service
- iPod docking station
- Iron
- Nonsmoking rooms
- Pillow top mattress
- Premium movie channels*
- Printer*
- Rollaway bed*
- Safe large enough to accommodate a laptop*
- Shower only
- Slippers
- Telephone
- Turn down service
- Suite (Prestige)2 King BedsRelax - In-room massage availableInternet - Free WiFi Entertainment - 32-inch flat-screen TV, premium channels, and iPod dockFood and Drink - 24-hour room service, free minibar items, and free bottled waterSleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on requestComfort - Air conditioning and daily housekeepingNon-Smoking
- Air conditioning
- Bathrobe
- Blackout curtain
- Ceiling fan
- Chair provided with desk
- Free newspaper
- Hair dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- High speed internet connection*
- Housekeeping Service
- iPod docking station
- Iron
- Nonsmoking rooms
- Pillow top mattress
- Premium movie channels*
- Printer*
- Rollaway bed*
- Safe large enough to accommodate a laptop*
- Shower only
- Slippers
- Telephone
- Turn down service
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Complimentary breakfast
- Complimentary newspaper in lobby
- Concierge desk
- Dry cleaning*
- Elevators
- Free high speed internet connection
- Luggage service
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Complimentary breakfast
- Complimentary newspaper in lobby
- Concierge desk
- Dry cleaning*
- Elevators
- Free high speed internet connection
- Luggage service
- Multilingual staff
- Onsite laundry*
- Outdoor pool
- Restaurant
- Tour/sightseeing desk
- Wedding services
* Fees may apply
* Fees may apply
Property Location A stay at Hotel Casa San Agustin places you in the heart of Cartagena, within a 10-minute walk of Puerta del Reloj and San Pedro Claver Church and Convent. This 4.5-star hotel is 0.3 mi (0.6 km) from Clock Tower and 0.5 mi (0.8 km) from Cartagena de Indias Convention Center.
Rooms Make yourself at home in one of the 30 air-conditioned rooms featuring iPod docking stations and free minibar items. Your pillowtop bed comes with Frette Italian sheets. 32-inch flat-screen televisions with premium TV channels provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature designer toiletries and hair dryers.
Amenities Pamper yourself with a visit to the spa, which offers massages and facials. Additional amenities at this Colonial hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Dining Enjoy Latin American cuisine at Alma, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 6:30 AM to 10:30 AM.
Business, Other Amenities Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request).
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1505 reviews
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Aug 28, 2026A truly exceptional hotel
One of the most exceptional hotel stays I have experienced. Having stayed at some of the highest rated hotels across the world including many Leading Hotels of the World, I can say without hesitation that this is in the highest tier, and may be the best hotel I have ever stayed at. With respect of the hotel itself, it is absolutely beautiful. Understated luxury at its finest. A beautiful, historic, charming, and truly special place to spend your time in Cartagena. Very romantic but also friendly to families. From the Frette linens, to the Ortigia bath products, everything is truly of the highest quality with incredible attention to detail. The hotel is located in the ideal part of the old town, on a quieter block. We went for a ride on the complimentary bikes as well which is an amazing way to explore the town. The included breakfast at Alma is phenomenal - we unfortunately did not have time to enjoy dinner there, but imagine that the quality is just as impressive. The second floor honour bar with daily complimentary tea time and snacks is a very nice touch. The service however is what makes this hotel truly exceptional. From the moment we arrived to the moment we checked out, Kathrine, Stefani, Jaime, Nelson, Dagmar, Yanelis, Carlos, and the rest of the front desk and staff took care of our every need and more. The service here is truly refined - always one step ahead, anticipating not only what we might need but thinking of ways to make our experience special. Whenever something came up - a question or a request - they went above and beyond. The housekeeping staff - Lili, Diocelin, Milaidis, Juana, Monica, Katia - are also incredible. Our room was always presented in the most beautiful and pristine condition. If I could give this hotel an 11/10, I would! No notes!
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Aug 22, 2026
Excellent stay in Cartagena
This was a beautiful hotel, with excepetional service. The staff went above and beyond with every interaction to make sure I had what I needed. The food was excellent. The room was perfect with a lovely balcony and comfortable bedding.
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Aug 14, 2026
Best ever! We will come back!
This is the best ever! I have been traveling it a lot; seen many hotels but this was outstanding beautiful! An experience that we keep in our hearts It made Cartagena even more beautiful I will advise this to anyone to experience this beautiful hotel BIG COMPLIMENTS ; The Team is amazing Breakfast; Felix; Miquel and the rest’ Housekeeping; Yosephine, Ivana ,Katia, Lili, Monica etc! You are amazing! Frontdesk; Top! Carlos Mercado And Brando, Stefani, Dagmar, Jaime, Nelson, Paola, Yanelis, And offcourse Katherine(front desk manager! You are all a winning team’ Thankyou for everything Colombia is in my heart forever! See you next time!
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Aug 12, 2026
Incredible property
We have stayed at several small luxury boutique hotels and this property really exceeded our expectations. The staff were so kind and helpful at every turn. The property is stunning, and our room was incredibly comfortable. I would highly recommend this stay for your visit to Cartagena!
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Aug 05, 2026
Excellent experience
Excellent experience. The hotel is beautiful and well situated inside the old walled city. The staff are friendly and welcoming, doing everything to make your stay as pleasant as possible. They are quite helpful in arranging transportation and excursions. The day trip to Acasi is well worth it. We did the private boat option with a tour around the islands and it was amazing. The included breakfast is amazing. Our son still asks for the arepa de huevo. Highly recommended.
- Minimum Check-In Age: 18