Guests 65 years of age and older will receive the following benefit:
• 15% discount on food and beverage outlets
• Upgrade to high floor/ocean view (subject to availability at check-in).
To receive this offer, just enter "Seniors Program" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.
Important Information: This program applies with proper ID for age verification upon check-in. Without proper ID, the hotel reserves the right to charge regular rate.
Guests celebrating their honeymoon with us will receive:
• Complimentary upgrade to the best possible accommodation (previous request and subject to availability)
• A bottle of domestic sparkling wine in room
To receive this offer, just enter "Honeymooners" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.
Important Information: Proof of marriage within one month of arrival date must be provided at check-in.
All guests staying in the Junior Suite Rooms receive the following amenities:
• Continental breakfast served at Condimento Restaurant
• One hour daily cocktail with hors d'oeuvre in the afternoons.
• Deluxe bath amenities.
• These rooms feature a small sofa.
• These rooms are located on the top floors of the hotel.
Important Information: Redemption information will be provided by the hotel at check-in.
All guests staying in the Privilege Rooms receive the following amenities:
• One hour daily cocktail with hors d'oeuvre in the afternoons.
• Deluxe bath amenities.
• These rooms feature a small sofa.
• These rooms are located on the top floors of the hotel.
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Various Lounges/BarsLa Terraza - lobby bar with live music.
El Caracol - Pool bar
Bar El Marino - Beach bar - Various RestaurantsArka Sushi and Martini Bar - Thai and Sushi creations
El Varadero - Fresh seafood specialties , open for lunch and dinner.
La Martarita - casual/light/international entrees, open for breakfast, lunch, and dinner.
La Isla - pool snack bar. Open for lunch and early dinner
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bicycle rentals†
- Children welcome
- Elevators
- Exercise gym
- Golf,Offsite†
- Housekeeping - daily
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bicycle rentals†
- Children welcome
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service†
- Safe deposit box†
- Sauna
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental †
- Direct access to a beach
- Fitness center on-site
- Hot tub1 Outdoor Hot Tub
- Motorized Water Sports †
- Non-Motorized Water Sports †
- PoolThere are 2 pools on site. Largest free form pool in Acapulco and new Adult only pool
- Sauna
- Steam bath
- Tennis court †There are 1 tennis courts onsite. There are 0 lit tennis courts onsite.
- Golf †Golf Course located within 5 Miles of Property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3386 reviews
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Jul 14, 2025If it could go wrong, it did
I booked a King size bed. I Was given a room with a double bed. The room was the filthiest I have ever seen; dusty furniture and dirty floors. The furniture was mis-matched. The lamp and telephone needed replacement. The sink and tub had no stoppers. The patio furniture was broken. The door to the room needed sealant to keep out the dirt; and maybe muffle the morning wake-up at 6:30-7am from the blaring tour hawker across the street. Housekeeping needs better supervision. I moved after the tower turned off the water for the day. The new room was better; although the safe needed replacing. The topper was the day I shared an elevator with a man and his motorcycle. Security seemed to miss his check-in. The front desk staff was where requests often disappeared . The lines were interminable. There was no a/c in the lobby and no fans in the waiting area outside the coffee shop. The lack of care for the guests comfort was astounding. The adult pool had a rickety ladder as access that was not older adult friendly. I found a haven in the private pool (daily fees). The restaurants were excellent as was the staff in all of them. I was grateful that a new manager was hired during my month-long stay and was kind and accommodating to my requests. If only he had been there 2 weeks earlier.
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May 04, 2025FIRST TIME IN ACAPULCO?
Acapulco is a wonderful place to visit. I recently went with my friend,and we stayed at the Hotel Emporio. First of all,it had nice rooms,clean pools,excellent service,and a great view. It also included tours and refreshing water at the reception desk. During my stay,I had some allergy problems while swimming in the ocean,but the hotel had a doctor and medication if you needit. If you are looking for a place to relax and have fun,Acapulco is a excellent option.
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Jan 26, 2025RANFERI MOLINA
PSA: NOT AN ALL INCLUSIVE HOTEL!!!!! Mr. Ranferi Molina (hotel manager at the Emporio) was the rudest manager I have ever encountered in the past 25 years of travelling to Alcapulco. We were advised by Ranferi that our "all-inclusive" vacation was indeed not all included. In our first days of the hotel stay, we asked our waiter for espressos, water bottles and about the room service options. Ranferi, the hotel manager mentioned that none of these options were included in the all inclusive package and there would be additional fee's for these items/services. He was VERY RUDE, unsympathetic and does not have any customer service skills. After deliberating with him for some time, Ranferi responded back to our requests by saying "IF YOU'RE NOT HAPPY, DONT STAY HERE".
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Nov 30, 2024Acapulco Vacation 2024
Very comfortable hotel! I appreciated the adults-only pools, but there are no steps or railings (only ladders). So I enjoyed the safety of the family pool. The service at The Island snack bar was exceptional, specifically Javier. Very attentive and prompt. Room service was also excellent. Still have a week left to enjoy!
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Sep 26, 2024
Outstanding staff
This is the first review I’ve ever written, but the circumstances and the hotel definitely deserve it. My wife and I were vacationing during Hurricane John, and I have to say that the attention and service from the staff, especially the Hotel Director, Oscar, were outstanding. He handled the situation exceptionally well, addressing guests’ concerns and offering assistance whenever needed. As for the hotel itself, the rooms are very nice, especially considering the building’s age. I highly recommend the buffet—it’s excellent! Thank you to everyone for helping us through such a difficult time! Carlos
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed