Resort Details

Dining
OnSite Dining
  • 360º Bar
    Lobby Bar
    Sky Bar
    Rooftop Bar
  • Cervantes Restaurant
    Varied buffet and live cooking stations.
  • El Edén Tapas
    On the 26th floor.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Concierge desk†
  • Conference facilities†
  • Elevators
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Luggage service†
  • Meeting rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Fitness center on-site †
  • Gym †
  • Nightclubs †
    Live music or DJ
  • Pool †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 4083 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic Hotel

    We stayed at this hotel in Madrid the first week of December and it was fantastic! We had the junior suite which had incredible views of the plaza and it was all decorated for Christmas. The service was impeccable! Well definitely stay here again

    Dec 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    I was impressed

    I will definitely book again on the next trip to Madrid. Beautiful location and you have great staff. Friendly and very helpful. The food was very good.

    Dec 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Madrid visit...Never disappoint.

    Excellent location, walking distance to Madrid's areas of interest. Metro station only steps away from Hotel's entrance. Breakfast "the best", excellent hotel's employee staff. Will stay again...Hala Madrid!!!

    Dec 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great location and nice all around service

    This is my second stay at this property. I love the location: next to metro, buses and many attractions are whiting walking distance or a quick bus hop. Plaza España is located at the bottom of the Gran Via were many theaters, stores and restaurants are plenty. This hotel is have a really great breakfast and service is upscale compared to other venues.

    Dec 09, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    A couple of disappointing things

    Absolutely beautiful hotel in a prime position in Madrid. Spotlessly clean and beautifully decorated for Christmas. Buffet breakfast very good. There were a couple of things that were disappointing hence not 5/5. There are tea and coffee making facilities in the room it no milk, only powdered creamer. I asked at reception on our way in one night if they had any milk for the room and was told I’d have to buy some (I did take some in a small cup from breakfast the following morning and put in the fridge in the room). Also had gone back to the room on Saturday afternoon with a blinding headache, they had an event on and the music was banging in our room. Our third call to reception resulted in someone coming up, apologising and promising he’d arranged to turn the bass down and that it’d be over in 30 mins! In my opinion if they do hold events they should ensure it isn’t disturbing guests! When I say it was loud it really was!

    Dec 08, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:
    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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