Hyatt Centric Gran Via Madrid is located in the heart of one of the most diverse and vibrant city just a few step away from the trendy shopping area, fashion stores, museums, historic sites and lively nightlife restaurants and bars. Each guestroom and suite is stylishly decorated featuring custom designed furniture, functional work areas, 55" TV, complimentary Wi-Fi, and much more. Our guestrooms and suites are a welcome spot to return to after a day of exploring Madrid. Dine at our curated restaurant Hielo y Carbon at any time of the day for a full breakfast, curious lunch or an exciting dinner. Or step into our music studio Ondas at the lobby level for a vermouth or gourmet coffee to listen to some foot-tapping tunes or enjoy a light snack. During warm weather months, enjoy the panoramic view from the secret rooftop bar, Via Fantastica. Our Lobby lounge has been created as a hub for lively conversation and sharing whats hot in Madrid. With links to local points of interest and a diverse range of books and magazines showcasing the best of this fabulous destination. Body-minded travelers wishing to keep fit during their stay have the option of 24-hour access to the fitness center equipped with state-of-the-art fitness machines.

Property Information

Year Built: 2017
Accessible rooms: 6
All rooms non-smoking: 159
Double bedrooms: 72
Floors: 9
Nonsmoking rooms: 159
Rooms with internet access: 1
Single-bedded accommodations: 87
Suites: 9
Total rooms: 159
Total rooms and suites: 159


Resort Details


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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 1414 reviews
  • 4.0 star tripadvisor rating
    Our first in Madrid

    Spent Easter weekend and the rest of week in Madrid at the hotel. Unfortunately weather was cold, wet and windy for 4 full days starting Good Friday. Then it got little warmer for couple days and we had to leave Madrid. Overall impression of hotel is good and most staff are very helpful and friendly, except for check in lady who seemed to be too new to care too much and another female staff at lobby who sat at a desk across from reception. She was rude and blunt towards my husband when he asked her about Globalist privilege for a lounge or somewhere to hang while awaiting housekeeping to clean the room and that was around 3:30pm in afternoon. Breakfast was ok but not the best varieties as compared to HC at Ginza Tokyo. All staff were very warm and welcoming, including Celeste there. Reception staff Marco was nice and I also wanted to give big thanks to Juan & Martin at Guest Experience team who were extremely helpful and friendly. Rooftop restaurant was below my expectation as it was old and didn't feel comfortable to stay long. One last thing is weird about their water in the room is that the glass bottles aren't sealed and we were uncomfortable to drink, seriously! Housekeeping staff did not replace a new hand soap and no toothbrush unless we asked and no replacement of course and same slippers we wear throughout 7 nights there. Location wise: perfect for people who enjoy the street crowds and people watching. Restaurant selection was ok as it's on Grand Via and centralized with tourists and many of them non stop walking up and down this street. As Globalist or not, I personally didn't feel too much special recognition (no upgrade of course and none of those mentioned in other reviews) as they treat all guests very nicely.

    Apr 08, 2024
  • 5.0 star tripadvisor rating
    Great stay

    Very nice, clean and very welcoming staff. Room was of good size, and everything worked as expected. High standard bathroom as well! Perfect location so it was easy to get to wherever we wanted. Would definitely come back

    Mar 26, 2024
  • 5.0 star tripadvisor rating
    Beautiful & Great Location

    Beautiful hotel. Food was great bar on the roof was awesome. They had great sangria! The location of the hotel is awesome. Lots of people around, safe, close to lots of food and fun. The bathrooms were nice and clean as well.

    Mar 24, 2024
  • 5.0 star tripadvisor rating
    Excellent Service !

    Just an overall excellent experience at the hotel plus the location was in the middle of everything . The staff was super friendly on check in and check out , concierge was able to book restaurant reservations for us plus coordinate early taxi pickup with no issues . The room was very clean and housekeeping staff helpful when we needed extra towels etc. I would definitely recommend this hotel.

    Mar 24, 2024
  • 5.0 star tripadvisor rating
    When visiting Madrid

    The Hyatt Centric Gran Via is in the heart of town, within walking distance to many historic attractions. For shopping you can’t beat this location. Some of the best eating experiences are a short walk or very short taxi ride away. Buses and the Metro are steps away. The best feature is the staff ! Wonderful in every echelon.

    Mar 18, 2024