Hyatt Vivid Grand Island - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1867 reviews

• 

  It was ok, seemed like they were trying to figure out if they were a hotel or a resort.

  First the pro’s Friendly attentive staff. Easy check in and out Buffet for breakfast and lunch was good The resort was clean and the room was large and well equipped. The mixed drinks were good and they had Coors light and Heineken plus a few different Mexican beers There were plenty of chairs by the pool never had to go out early and put a towel down It was relatively quiet almost to quiet They had some entertainment You could get chicken wings hamburgers hot dogs and nachos by the pool. Con’s The resort felt kind of isolated from the rest of Cancun there is about a 1 mile bumpy ride through what looked like a war torn swamp not the best first impression. The views were either the neighboring golf course in the front or the Bay view in the rear did not feel like you were at an ocean front resort at all. There is an app for the resort but the information on it wasn’t to accurate . There is a shuttle that will take you to the beach where they have lounge chairs for you and free drinks and they will bring some food to you chair also the “beach club” is reserved for vantage club members. The shuttle wasn’t bad and it only took 7 minutes past the swamp. Also the gym on the rooftop is the only thing you have access to unless you’re a vantage club member. Most people hung out at the heated pool which was kind of a hike to the bathroom ps don’t follow the bathroom signs they all point in the opposite direction. I found the lack of a buffet for dinner to be one of the bigger problems for me as I was not to keen on the alternatives although I did have a nice steak one night at one of the restaurants.And there was a lot of concrete not really feeling the tropical vibe To sum it up I had a good time it really wasn’t what l expected but after awhile I kinda got use to it and thought the staff was good the place was clean one of the two large pools was heated and close to some fast food. And once you get to the beach which you took the shuttle to it was nice.

  Feb 13, 2026
• 

  Nice resort with a boutique feel

  First time at this property and we found it to be a great value for the price! Favorites: Friendly staff (especially Isabel at the breakfast buffet and Roberto at the rooftop bar), Vantage Club (worth the upgrade for access to the rooftop pool), room amenities and decor We also enjoyed the spa and the steakhouse, and the Super Bowl party was fun (until the bugs came out and started biting) Wishes for next time: Heating the rooftop pool would be really nice — it was sooo cold the first couple days; more room service food choices and being able to order via the app; a room on the golf course side for quieter evenings

  Feb 12, 2026
• 

  Our first Hyatt as UVC members

  Let’s start with bad 1. Dinner reservations…. When Hyatt bought AM resorts I was excited for the potential of more resorts to visit. One of the greatest things about AM resorts is the fact you do not have to make reservations with the exception of the Hibachi table at the Japanese restaurants. Thank goodness we had a butler who took care of that for us every morning at 7 AM 2. The cleanliness of the room…. The beds were made, the towels were replaced but the rooms were never deep cleaned. My wife said she missed the trashcan with a wet wipe of some kind and it was still there the next day and the floor around the toilet was never cleaned. Fingerprints were also everywhere on all the glass doors in the bathroom. 3. The bellman….. never ever have I had to haul my own bags down to the curb in all the years I’ve been traveling. Hyatt, this is ridiculous and needs to be fixed! No one told us when we checked in or out that this would happen. We are on vacation, this is not what one does when on vacation! Now the good…. 1. The Sommelier…. Geovanny was knowledgeable and went out of way to make sure our dining experiences were perfect. His wine suggestions were spot on. No matter what restaurant we happened to be enjoying he would come to our table to check on us. Excellent service, quite a surprise! He is the best at making our trip exceptional…my wife said a true gem!! 2. The food… Try all the restaurants, none let us down, even the buffet for breakfast and lunch. Never got to try the food wagon because of the inconvenient hours and no take out. 3..The beach club….. We enjoyed the the time we spent here, the water was a blast, quite shallow with plenty of waves to enjoy. We like to walk the beach but this one is too steep or soft to do so. The lunch is very good, try the wedge salad and fish tacos! Everything else we experienced was average so I won’t waste your time mentioning. We will be back and hope Hyatt fixes the issues we encountered.

  Feb 12, 2026
• 

  Girls getaway

  Nice clean great atmosphere adult only all inclusive. We were greeted by Oscar and he took great care of us when we arrived and his colleagues did too when we departed. A few things we found were : -the A/C we couldn’t adjust. We needed it to be cooler than 21 degrees. -We had the golf side view which was great. Considering we heard from others on the pool side that it was crazy hot from the sun and very loud at night. Plus we had crocodiles to watch each morning while sipping on our lattes. -that flashing green light(smoke detector) in the room is annoying -managed to lower the time limit on the under wardrobe sensor light. Cause that was annoying at 3am when bathroom was used -no fans in the bathroom very much needed. The beach club is nice. A 10 minute shuttle. Food is awesome there. No wifi on the beach beds but no techno music either. So pick your poison. Dinner Reservations are good to have When you reserve right at 9am. However, if you go on an early all day excursion with no wifi you cannot reserve your dinner. We even tried the night before to reserve explaining our dilemma and were denied. That factor needs some reconsideration. All the wait staff outside were very attentive. We found a few waitstaff in the dinner restaurants to be forgetful or not actually listening to dinner requests as we had a few mishaps. Water should be a priority every table and consistently filled up. As People are drinking alcohol all day and basking in the sun. We found we were shunned a few times asking for water instead of wine with our diners. We loved every meal at every restaurant as there’s a variety to choose from even if you go 3 x to the same place. Which we did. We loved the Mediterranean, The steakhouse and the sushi restaurant. The morning buffet was absolutely fantastic. Everything you want to eat and more. Fresh fresh fresh!!! We gravitated to a waitress named Regina! She’s the best there. The pools were a bit cold but who wants a warm pool when the weather is hot? We did take advantage of a day pass up in the Vantage Club. It costs us $70 US funds. The breakfast and lunch are nothing to write home about. The breakfast buffet is 100% better. Yet the pool was nice , great view and much quieter than the 2 pools downstairs. The hotel provides lots of activities throughout the days which is cool. If you’re looking for fun outside of the resort see Miguel he is great. Pool chairs are always booked up in the AM when the rules state that they are not allowed to be. No enforcing on that one. You just wait till you can get one. We swam, we swung on hammocks & chairs , we sat out at the fire pit round couches. We took walks out to the Main Street to check out the wild life along the road. We drank lots of frappes, Miami Vice, mimosas, whiskey sours, Long Island ice tea and water. All in all it was a great fun all inclusive.

  Feb 11, 2026
• 

  Amazing Resort, Incredible Staff. Already Want to Go Back!

  We had an amazing stay at Hyatt Vivid Grand Island. The resort itself is absolutely beautiful, clean, modern, and well-maintained with a great overall vibe. The staff was outstanding from start to finish: friendly, attentive, and always willing to help with anything we needed. The food was very good with plenty of options, and the drinks never stopped, service around the resort was fast and consistent, and the bartenders were great. You must upgrade to vantage. This will allow you access to the rooftop pool. Absolutely amazing. The bartenders were beyond great and Cesar has a lot of fun with the guests to trivia, games and many more. The only disappointment we had was when we tried to rebook for next year, we didn’t really get much support or guidance in getting it set up, which was surprising considering how excellent everything else was. Overall, we loved our trip and would absolutely recommend this resort. We’d return in a heartbeat.

  Feb 11, 2026