Location
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1117 reviews
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Jan 19, 2025Save your money
Do not waste your hard earned money on this resort! My husband and I arrived on Jan.12th-18th within the first 2 hours I was ready to go home,the staff we came in contact with were very rude barely any of them could speak a bit of English of course it’s Mexico but come on.tried to make the best of it since we already spent our money but it never got better. They had 4 1/2 restaurants on hand which most of them were not open on a day to day basis so it was very hard to get food unless you got room service,and then you had to wait an hour or more for room service to deliver. Buffet when it was open had the same awful food day in and day out. Most of the restaurants were closed by 8pm buffet open till 10 when it was open. The lobby bar was open at about 9-1am hardly anyone there ever. “Sports bar” if you wanna call it that was only open 6pm-11pm if lucky.pool bar open from 8am-7pm.activities during the day was Jenga,croquet,cornhole and water aerobics same time every single day (boring) music sucked mainly Mexican.i asked them to put on some rock or country music all I got out of them is oh no no can do that.they had 2 dinners at night by the pool buffet style same food as reg. Buffet (sucked.)restaurants were closed when food was outside. Yep even the buffet. You couldn’t see what options were as it was so dark out and barely any lighting,(they didn’t want to see what they were serving either! )The beach was nice to look at but lounge chairs were bad, sit on them and butt touches the ground. No where to sit at the pool,chairs were mainly all taken,80.00$ to rent a bed most of those were open on beach and by the pool.but didn’t want to spend $ for those.has anyone ever heard of getting shut off at an all inclusive? They will shut you off at this one,I saw 2 diff. People get shut off the same day they were not loud.vulgar or stumbling but got shut off anyway,maybe the employees just didn’t like them.i do have 1 good thing to say the guests we met were all phenomenal thank god for those people who became our friends and will be for a lifetime. Most of those we met had the same complaints as us,so it isn’t just us saying how horrible this resort is. They or us will never go to Hyat Zilara in Riviera Maya again!!!!!!!!
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Jan 18, 2025Excellent stay
We loved our stay at Hyatt Zilara Riviera Maya. Quiet, beautiful grounds, amazing attentive staff, great food and drinks, and beautiful beaches. Definitely recommend. If you're looking for a relaxing, adult only beach getaway, check it out!
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Jan 18, 2025
23rd Anniversary trip
Amazing service! Love, the fact that it’s a smaller resort, and you feel almost in a boutique type setting. We were comped a swim out room by the sweetest girl at check in for our anniversary. It was just amazing! Great access to beach and very private feel! Drink service right to your own poo! Our butler Claire was amazing too- always making sure that we had everything we needed daily. She really went above and beyond!
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Jan 18, 2025Great Choice if You Don't Want Drunken Party
Excellent resort if you want a little quieter experience. Plenty to do and the sports bar at night is fun. Pool is great since there is not loud music and foam parties going on, but they still offer fun activities. The property is well kept and rooms are spacious and have a ceiling fan (which is not common). Food at restaurants was excellent.
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Jan 12, 2025Just ok, had a relaxing time
Hyatt Zilara Riviera Maya had it's good and bad. Nice quiet location if you don't plan to visit local town. If you plan to leave there are planned tours but they aren't cheap. Cost to go to local town, Playa del Carmen. Was $70 usd and hotel did not have a group or shared shuttle. Food, drinks and pool were hit or miss ...mostly good. Decor is minimalist and very very BLAH. Everything is white and no artwork. NOT my style at all. Would choose another location next time.