From the lush gardens to the bespoke Zen Spa, beauty and romance lie ahead at every inch of this sophisticated adults-only paradise, reminiscent of a modern hacienda. Set beside the crystal-clear Caribbean Sea on a sprawling sugar-white sand beach, Hyatt Zilara Riviera Maya welcomes guests to savor the moment in a breathtaking oceanfront retreat, elevated by Hyatt’s renowned all-inclusive luxury.

Location

Beach
Cancun Internation Airport : 29 miles Northeast

Property Information

Total available rooms and suites: 291

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Resort Details

Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 1109 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful staff and lovely resort

    Beautiful, spacious, and clean resort. We loved the entertainment staff (Dulce, Sandra, Ana, Arturo, Yuni) for providing fun and engaging activities. Everyone was so kind and welcoming. The sand on the beach is perfectly soft and fine. Rooms are gorgeous and classy. Never had any trouble getting dinner or lounge chairs for our group of 10 people. I would love to come back here again!

    Jan 12, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Frustrating experience

    Being vegetarian was very difficult here, despite being assured ahead of time that is was "no problem". And although we were careful, we both still got sick, even though we did not eat the same things. For the amount spent, the hotel was mediocre and tired. Rooms were nice. We do not foresee ever going back.

    Jan 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Thus place is great

    Julio Bautista was incredible! 10/10 Omar, Juan, Alfonso, and Alejandro and José were all also super great and made the trip an absolute blast, the service was incredible everyday and there was always something going on as well the concerts and shows were always a blast as well

    Jan 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Find Jullio

    As many of the reviews point out this is a smaller resort and it was nice and peaceful. It's a quick trip into Playa Del Carmen and I would highly recommend spending some time if the resort. The resort had a nice beach and great service. Find Jullio and he will take care of you. We ended up scheduling some of our plans around his work schedule.

    Jan 11, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Small and quieter resort

    We've been to several different resorts in the area and this is a smaller and quieter one which was exactly what we were looking for on this trip. The location is wonderful. The resort itself was very well kept and the rooms were spacious. Beds were very comfortable with high quality linens. The restaurants were hit or miss. Our favorite was Lola's and didn't care much for the Asian restaurant. Room service was spectacular! The food and service were 5 stars. Order room service and eat on your patio! I rated 4 stars because the entertainment was lacking. Other than that we truly enjoyed our stay.

    Jan 10, 2025