Hotel Promotions
Non-Refundable Rate. No Cancels/No changes.

These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.


Applicable Dates:
Booking Dates: 14 Dec 2023 onwards;05 Sep 2023 onwards;10 Mar 2026 onwards
Travel Dates: 14 Dec 2023 onwards;05 Sep 2023 onwards;10 Mar 2026 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Free Perks- In-room sparkling wine breakfast, 25% spa discount, and complimentary bottle of alcohol.
Guest will receive:-

- One Standard set of amenities
- Welcome letter
- One (1) bottle of wine/sparkling wine, rum, or tequila (per room/per stay)
- 25% discount on Spa Services (one per person/per stay)
- One (1) in-room family breakfast or breakfast with sparkling wine (per room/per stay)

Additional Terms and Conditions:
Type of wine/spirit bottle provided is at hotel discretion. 
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products.
Any Spa Service or discounts that state valid per person/per stay are limited to a max of two (2) adults per room.
Discounted amenities and services cannot be combined with other discounts or special offers on property.
All amenities are subject to availability.
Additional restrictions may apply on eligible Spa Services. 
All services should be arranged with the concierge after check-in.

Blackout: Dec 21-Jan 4 each year.
Applicable Dates:
Booking Dates: 01 Jan 2026 to 31 Dec 2026
Travel Dates: 01 Jan 2026 to 30 Jun 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Sun Kissed Savings discount off Suites/Premium rooms, spa services and one (1) cabana rental.
Discount is already reflected in the rates. Savings percentage and spa services vary by hotel and may not be in place for the entire travel window. One (1) discounted cabana rental per room per day. Blackout dates may apply and vary by hotel. Not combinable with any other discounted rates or promotions unless otherwise advised.
Applicable Dates:
Booking Dates: 01 Oct 2026 to 02 Nov 2026
Travel Dates: 01 Oct 2026 to 20 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Sun Kissed Savings Complimentary Hydrotherapy.
Complimentary Hydrotherapy - valid once per person per stay (max 2 adults per room).
Applicable Dates:
Booking Dates: 01 Oct 2026 to 02 Nov 2026
Travel Dates: 01 Apr 2027 to 20 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 79%.
The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 11 May 2026 to 31 May 2027
Travel Dates: 11 May 2026 to 30 Apr 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Sun Kissed Savings up to 25% off.
Discount is already reflected in the rates.
Applicable Dates:
Booking Dates: 01 Oct 2026 to 02 Nov 2026
Travel Dates: 01 Oct 2026 to 20 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Experience a higher level of luxury with Club Level inclusions.
Club Level suites are uniquely positioned in premium areas, offering stunning ocean views or prime oceanfront locations. Beyond the suite, you gain access to an array of unique privileges, including the exclusive Club Level Lounge and a dedicated private area in our fantastic pool and excellent beach, complete with plush lounge chairs. Enjoy the convenience of personalized host service and effortless dining with priority reservations at all resort restaurants.
  • Exclusive Club Lounge access 
  • Private check-in & checkout
  • À la carte breakfast at Capri Grille 
  • Reserved pool terrace & beach area (first-come, first-served) 
  • Arrival & departure amenities (4-night minimum stay) 
  • Dining reservations at all restaurants 
  • Upgraded minibar
  • Complimentary Shiatsu Chair Massage (25 minutes; 1 per guest, per stay)
  • Exclusive Club Level bracelet (up to 2 per room) 
  • Premium in-room dining menu • Nightly turndown service 
  • Complimentary pressing service (limited to 2 garments per guest, per day) 
  • Dedicated host service* 
  • Pre-arrival concierge contact (1 week before arrival)

Host Services: 
  • Our personalized service, available from 7:00 a.m. to 11:00 p.m. will find the most amazing experiences around the resort for your entertainment. 
  • Packing & unpacking 
  • Shoeshine service
  • Garment pressing • Restaurant reservations 
  • Lounge Chair reservations (available when booking an Oceanfront Suite category or higher) 
  • Open host service available from 11p.m. to 7 a.m
Applicable Dates:
Booking Dates: 17 Nov 2025 onwards
Travel Dates: 17 Nov 2025 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • CAPRI GRILLE

    At Capri Grille, we celebrate the genuine warmth and tradition of the Italian table. Our menu pays a heartfelt homage to
    the flavors of the Mediterranean coast, featuring freshly made pastas, classic antipasti, and vibrant appetizers prepared
    with Italy's authentic and welcoming touch. From classic Italian dishes to famous ones like the Caprese Salad, born in
    Capri and perfectly served here, every dish is a complete Italian experience.
  • Club Level Lounge
    Exclusive space with private check-in, concierge and host service, lounge area, reading zone, hors d’oeuvres, and premium bar. Elevate experiences throughout the day, including:
    • Private check-in
    • Concierge & Host service
    • Exclusive lounge area
  • COFFEE REPUBLIC
    Coffee Republic is your favorite retreat for a moment of calm indulgence. Every break here is a special opportunity to
    recharge and enjoy a delightful treat. From your go-to coffee creation and daily homemade baked pastries to delicious
    light sandwiches and cooling ice cream, we've got everything to satisfy your cravings throughout the day.
  • EL COMEDOR
    At El Comedor, every visit is a culinary journey around the world without ever leaving your table. Our chef-guided
    international buffet offers a seemingly infinite variety of flavors, ranging from your familiar classics to exciting, themed stations that celebrate diverse culinary cultures, and well-balanced options.
  • LEGENDS SPORTS BAR
    Kick back among the legends and enjoy a live game on TV or play a round of darts at this traditional sports bar. Order a
    drink from the hefty drink menu.
    Every game is an event at Legends Sports Bar! This modern take on a classic space is where you'll find excitement, great
    drinks, and even better company. Catch all the action on screen, challenge your friends to a round of darts or foosball,
    and celebrate with our wide selection of beers and expertly crafted cocktails designed to complement the action. It's the
    perfect spot where fun, comfort, and camaraderie come together for a lively, memorable time.
  • LOLA BEACH
    Set along the Caribbean shoreline, Lola Beach blends a laid-back coastal spirit with refined Latin flair. Its sea-to-table
    menu celebrates local ingredients, bold flavors, and timeless recipes reimagined with a modern touch — perfectly paired
    with craft tequila and mezcal cocktails from the Beach Bar.
  • Lola Beach Club
    Welcome to the ultimate daytime retreat. At the Lola Beach Club, you can relax and enjoy your favorite cocktail or
    drink while soaking in a truly stunning ocean view. It's the perfect spot to unwind, breathe the sea air, and spend a
    seamless day by the Caribbean Sea, or enjoy a fresh tropical drink, like the famous Piña Colada.
  • Lola Beach Snack & Bar
    Enjoy the perfect midday break at this breezy beachfront eatery. Lola Beach Snack & Bar lets you savor fresh, fast lunch
    items without even taking off your shoes! Our menu features satisfying choices like freshly fired wood-oven pizzas and
    flatbreads, refreshing grain bowls, and other craveable snacks, all served up with a view of the beautiful, clear waters, a
    barefoot experience all to enjoy with all your senses.


  • OLAS
    Enjoy every sip without ever leaving the water at our Swim-Up Bar, located conveniently alongside the main pool. Our
    bartenders handcraft the perfect poolside drinks, including fresh margaritas, vibrant tropical cocktails, and crisp,
    refreshing beers. This is where fun meets tranquility, turning every moment into a cool, flavorful, and effortless
    experience.
  • SOCIAL
    This craft mixology lounge is at the heart of the resort. Far from a traditional lobby bar, this lobby lounge is the ideal
    hotspot to meet for happy hour or enjoy a pre- or post-dinner cocktail.
    Step into The Mixology Lounge, where every cocktail is an invitation to unwind and share special moments. This
    sophisticated yet relaxed space is dedicated to the creativity of handcraft mixology. Our expert bartenders craft unique,
    memorable drinks, perfect for starting the evening or closing out the day. Here, every sip is part of an exceptional
    experience, accompanied by good company and warmth.
  • TEMPEST
    At Tempest, we celebrate the vibrant soul and flavors of Asia in every detail. Our expert chefs prepare the freshest
    sushi, sashimi, and specialty rolls with dedication, but the real excitement happens at our live teppanyaki tables. Here,
    dinner is transformed into a spectacular show that ignites all the senses!

Room Type
  • Club Level Master Suite Ocean Front King
    Bedding - 1 King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Total 4.
    • Air conditioning
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • TV
    • Wireless internet connection
  • Junior Suite Tropical View King
    Bedding - 1 King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit:  2 Adult, Total 2.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Junior Suite Tropical View Double
    Bedding - 2 double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Total 4.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Junior Suite Ocean View King
    Bedding - 1 King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Total 2.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Club Level Junior Suite Pool View Swim Out King
    Bedding - 1 King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Total 2.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Club Level Junior Suite Ocean Front King
    Occupancy: Max 2

    Bedding - 1 King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Total 4.

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Club Level Junior Suite Ocean Front Double
    Bedding - 2 double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Total 4.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Club Level Junior Suite Ocean Front Swim Out King
    Bedding - 1 King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Total 2.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Club Level Junior Suite Ocean Front Private Pool King
    Bedding - 1 King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Total 2.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Club Level Presidential Suite King
    Bedding - 1 King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Total 2.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
On-Site Amenities
  • 24-hour room service*
  • Accessible rooms*
  • Air conditioning*
  • Baggage hold*
  • Baggage Storage*
  • Buffet breakfast*
  • Coffee shop*
  • Concierge desk*
  • Exercise gym*
  • Free Wi-Fi*
  • 24-hour room service*
  • Accessible rooms*
  • Air conditioning*
  • Baggage hold*
  • Baggage Storage*
  • Buffet breakfast*
  • Coffee shop*
  • Concierge desk*
  • Exercise gym*
  • Free Wi-Fi*
  • Laundry Facilities*
  • Meeting rooms*
  • Pool*
  • Restaurant*
  • Spa*
On-Site Wedding Services
  • Please contact the hotel for additional information.

* Fees may apply

On-Site Recreation
  • Beach *
  • Dancing *
  • Fitness center on-site *
    Keep your fitness goal alive at our fully equipped Life Fitness Center. A variety of activities and more are available
    around the clock.
    Hours: 6:00 a.m. – 10:00 p.m.
    • Treadmills
    • Stationary bikes
    • Stair climber
    • Universal machine
    • Free weights and weight machine
    • Yoga
    • Spinning
    • Personal training
    • Functional Training
    • Stretching
  • General *
    INDOOR/OUTDOOR ACTIVITIES
    • Live DJ
    • Spanish lessons
    • Dancing lessons
    • Bocce Ball
    • Corn Hole Tournament
    • Ping Pong Tournament
    • Macrame Workshop
    • Mexican Bingo
    • Beach Walk
  • Pool *
  • Spa *
    Zen SPA
    Inspired by Mayan art and architecture, the luxurious Zen Spa offers a peaceful environment for relaxation and wellness.
    Experience tranquility with the ideal holistic treatment, designed to invigorate your senses and restore your inner balance and well-being.
  • Volleyball *
  • Water activities *
    • Water volleyball
    • Beach volleyball
    • Floating yoga
    • Agua Gym
    • Paddle board
    • Kayaking
    • Hobie Cat

* Fees may apply

From the lush gardens to the bespoke Zen Spa, beauty and romance lie ahead at every inch of this sophisticated adults-only paradise, reminiscent of a modern hacienda. Set beside the crystal-clear Caribbean Sea on a sprawling sugar-white sand beach, Hyatt Zilara Riviera Maya - All Inclusive - Adults Only welcomes guests to savor the moment in a breathtaking oceanfront retreat, elevated by Hyatt’s renowned all-inclusive luxury.

Property Information

Total available rooms and suites: 291
Carretera Federal 387, KM. 299, Playa del Carmen, QR, 77710, Mexico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 1848 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful and peaceful

    Highly recommend visiting if you're looking for activities during the day through the evening and then a quiet night. The service is amazing and the staff are extremely friendly and welcoming. They make you feel like you're a priority.

    Oct 11, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Zen Spa Hyatt Zilara Myan Riviera

    The hydro spa area was a nice start to our couples massage experience. Miley was fantastic and really to the time to provide the best massage experience. 10/10

    Oct 10, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful Views, Relaxing Atmosphere, and Superb Service

    We had a wonderful stay! The atmosphere was relaxing, laid-back, and wonderfully low-key, with beautiful views and friendly, accommodating service. The beach was cleared of seaweed multiple times a day, and we truly appreciated the care taken to keep it enjoyable. A special thank-you to Oscar, Polo, Dulce, Angela at the spa, Guadalupe, and Melisaa from activities and entertainment for making our experience so memorable. Room service was excellent, and returning to a clean, refreshed room each day was such a pleasure. A few more restaurant choices and a wider variety of midday buffet options would make the dining experience even better. Overall, this was a lovely getaway, and I’m already looking forward to booking again!

    Oct 07, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The only place I will stay when in Playa del Carmen

    This was my third time staying at Hyatt Zilara and I would absolutely stay here again. The service is outstanding, every single person I interacted with was wonderful. Julio at the pool/beach, Alicia at the front office, Gloria and Miguel (servers) everyone is just so kind and they all made me feel like I was home.

    Oct 07, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great Quick Get-A-Way

    We had a great time. It was a quick 3 night, 4 day get-away. Just enough to unwind and recharge and this really was the place to do that.

    Oct 05, 2026
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed

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