Hyatt Ziva Puerto Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15766 reviews

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  Horrible Preparedness Practices

  When we were informed of a potential hurricane we were told that we would be evacuated to a hotel in town if needed. They were clear that it wouldn’t be a resort type of environment but it would be safe and clean. Then the story changed that we were being evacuated to a public shelter at a school for 1 to 2 days. That option is horrendous given the information we had been given previously. We were lucky to get flights out that day but if not we would’ve been stuck. Incredibly disappointed and furious about the lack of information that was given to the hotel guests. The majority of the information we got in a timely manner because we were calling and asking questions. Yes we are getting a refund for half hour stay but that is a drop in the bucket compared to the stress that this misinformation created and impacted not just our vacation but we experienced an incredible amount of stress! It’s inexcusable

  Oct 12, 2026
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  Poor Communication During Evacuation

  While hurricane Simon wasn't Hyatt’s fault, their handling of the evacuation was disappointing. We received less than 90 minutes to pack and leave. During the chaos, the front desk dismissed me twice, pushing me to my travel agency instead of offering guidance. Additionally, we were never notified in advance that the beach was inaccessible during our stay. Staff provided zero assistance with our expiring leisure cash and didn't offer to contact us if the resort reopened. The property itself is nice, but their customer service and communication during a crisis left much to be desired. I’ve yet to receive a response from them about all this.

  Oct 12, 2026
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  It was our 3rd trip and still very good!

  It was our 3rd trip, and still very good! 1st trip = 2019 2nd trip = 2022 3rd trip = Sept 2026 And, we will return again for a 4th trip in the future. Here are the excellent aspects: 1)Overall, the service remains strong with superb leadership at Hyatt Ziva Puerto Vallarta. 2)I was impressed with the upgraded quality of the food at Tamari and MelanZane. The food at both restaurants are noticeably better and high quality than back in 2019 and 2022. Wow. Very impressive. 3)Similarly, the room service was very impressive too. Much better than in 2019 and 2022, in terms of food quality, menu, presentation, and delivery. I was impressed. 4)The nightly entertainment (in the hotel lobby) was upgraded more than before, which was nice to see. Better than in 2019 and 2022, which didn't have these type of entertainment. 5)Hotel grounds and pool area were nicely maintained and clean as usual. Credit to the team. 6)It was great to see that former bar area converted into Tamari (instead of having Pureza in a hut area next to the beach). This was a good and smart move.

  Oct 11, 2026
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  Average- Expected more

  First, I want to acknowledge the many staff members who work incredibly hard and go above and beyond to make guests feel welcome and ensure they have an enjoyable stay. They absolutely deserve recognition and praise. That said, the overall service experience was inconsistent, and the food was average at best. One of the things that left the strongest impression on me was the entertainment setup. I was genuinely surprised and disappointed that the performers did not have a proper stage and were instead expected to perform in the hotel lobby. Watching talented performers, particularly those putting on a circus show, trying to deliver their acts in such an unsuitable setting was uncomfortable and frankly embarrassing. A resort of this caliber should provide its entertainers with a proper venue that showcases their talent and allows guests to fully appreciate the experience. Another disappointment was the lack of attention to special occasions. We mentioned on two separate occasions that we were celebrating my birthday, yet the day came and went without so much as an acknowledgment. On the day we rented a cabana, a staff member specifically told us she would bring a special birthday cake, but nothing ever arrived. It wasn't about the cake itself, but rather the promise of a thoughtful gesture that was never fulfilled. Ultimately, I would describe the experience as hit or miss. There are some truly wonderful people working at this property who elevate the guest experience, but the inconsistency in service, average dining, and disappointing entertainment setup fell short of what I would expect from a resort of this caliber.

  Oct 07, 2026
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  Safe Enchanting Getaway

  My stay at the Hyatt Ziva Puerto Vallarta was appreciated. The rooms were grand with an ocean view. House keeping did their big one each time they came it was so clean. The atmosphere of this establishment felt safe and enchanting. There was something different to discover each day. This resort is only 10 minutes from Zona Romantica where there is more beach and a line of restaurants and businesses. It is easy to catch an Uber to and from the resort. The roar of the ocean was the only noise I was able to hear at night and during the day there resort was quite peaceful. Hyatt Ziva Puerto Vallarta had 4 restaurants, a spa, gym and 6 bars. My favorite restaurant on the resort was Blaze. The steaks there were good with the full 3 course meal. The service here was excellent. I had the pleasure of knowing and meeting Kevin, Leo and Johnathan that helped me with whatever I needed at any given time.

  Oct 06, 2026