Iberostar's Premium Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs. 

Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time. 

Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at four bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night. 

Location

Beach
Cozumel International Airport (CZM) : 30 miles

Property Information

Year Built: 1999
Last Renovation: 2015
Accessible rooms: 3
Floors: 2
Total rooms: 293

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.

Effective:11/01/2019

SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8234 reviews
  • 5.0 star tripadvisor rating
    Most amazing staff ever

    This was our second year in a row choosing Iberostar Cozumel for our summer vacation. Nestled in a forest on the less inhabited part of the island, it truly feels like a getaway. The food is amazing too. But what really makes the experience is the staff. Two people remembered us from last year- Fabian, whose joyful personality fills a room with happiness, and Manolo, the personal trainer who helps everyone find stretches or exercises to fix their aches and pains. When Fabian saw us, he made plans to have breakfast with us, the following day. Manolo remembered my fitness goals from last year (!!!) and put a routine together for me to address some flexibility challenges I was having- it was so good that after one session I could touch my toes again, something I hadn’t done in 15 years. He even made a little video to demonstrate the routine, so I could continue doing it when I got home. Both Fabian and Manolo interacted with us with the calm, happy demeanor of old friends. There are many beautiful beaches in the world. But to go thousands of miles from home and feel like you’re in the company of old friends, that’s priceless.

    Jul 08, 2024
  • 5.0 star tripadvisor rating
    Fitness Classes with Minolo were a Highlight

    Great experience overall even in the heat of July. The yoga, Pilates, and Zumba classes taught Minolo were amazing and added to my feeling of happiness while onsite. My family loved the food choices at the buffet. I appreciated the air conditioning in the Mexican and Asian specialty restaurants.

    Jul 07, 2024
  • 5.0 star tripadvisor rating
    We'll miss you Iberostar Cozumel!

    We absolutely love this resort! We've been here nine Januarys for two weeks a stay. Unfortunately they got involved with IHG Hotels & Resorts. They raised their rates by 40%, that's out of our league. We're heartbroken but found a property that was affordable but doesn't come close to Iberostar.

    Jul 04, 2024
  • 5.0 star tripadvisor rating
    Well run resort with excellent staff

    I don’t write reviews often but I have been so impressed with my stay here, I had to make an exception. I am not usually an all inclusive resort type of guy, preferring smaller hotels and making treks - but there are 2 things that I really want to highlight though that have been amazing and made me change my mind: 1. The staff - everyone has been really attentive and helpful. In particular, I’ll highlight their “Star Players” - whose job it is to interact with guests and run activities. Prior to coming - I assumed these would all be lame and I’d just skip it. But they have such great personalities and really do a great job at pumping up the fun. I had fun playing pool Bingo for example and I normally HATE bingo! That’s how friendly and fun these people are. In particular, I will highlight Rasheed, Max, Fabian, Humberto, Angelica, and Monse as having been really awesome. I also want to highlight the staff at the Oriental Restaurant - they went above and beyond! 2. I also assumed the buffet food would be sub par because - it’s a buffet! And I got pretty high standards for cuisine. But I’ve really enjoyed many of their dishes here. The coconut fish had a great sauce. was the best I’ve had from a restaurant. The tacos have been good with fresh made tortillas. They had fish tacos one day - lightly battered and fried - I ate 4 and went around telling people how good they were. Overall - very happy with our stay here! And it’s closeness to the reefs for divers is the icing on top!

    Jul 01, 2024
  • 3.0 star tripadvisor rating
    Stay here if you want to dive in Cozumel-no other advantages.

    A solid and enjoyable experience. Restaurant staff were mostly amazing. Food choices were outstanding with slightly better than expected quality. above average fitness center. Activities were quite limited and the snorkeling was essentially on a small area of a dead reef. The resort was not well-equipped to deal with heavy rainfall.

    Jul 01, 2024