Iberostar's Premium Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs. 

Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time. 

Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at four bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night. 

Location

Beach
Cozumel International Airport (CZM) : 30 miles

Property Information

Year Built: 1999
Last Renovation: 2015
Accessible rooms: 3
Floors: 2
Total rooms: 293

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.

Effective:11/01/2019

SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8147 reviews
  • 5.0 star tripadvisor rating
    Excellent experience, fantastic diving!

    Great service, excellent price, couldn't be more pleased. I will be back! Dressel divers is awesome, Chris is a very knowledgeable divemaster. Grounds are kept neat and clean. I felt safe on the resort and going shopping in town. The buffet offers a huge selection and variety every meal.

    Apr 14, 2024
  • 5.0 star tripadvisor rating
    Wonderful family resort, with the most amazing staff. My wife and I completely enjoyed our trip.

    It's a family resort, but just my wife and I went. What a wonderful time we had. The resort is beautiful, and there are many things to do, but the staff is what really made the trip. Rudolfo, the Sommelier helped us learn about wine and tequila to an entire new level for us. Fidel somehow seemed to be everywhere and was always addressing any needs. Natalia at the front desk was great and gave us a wonderful rundown at the start and Ramon was always available helping us make the most of our stay. The club portion has a more private pool and bar with top shelf liquor and the bartender Armando made some of best drinks while we were there, and Christian was always helping as the club concierge. We did a private dinner on the beach and that was fantastic at sunset. Cindy was our host and waiter and was just great. Finally, Rocio was always encouraging us to take in the events. Each and every single person here was worth remembering their names. They are friendly, welcoming, helpful, happy, and certainly made me want to think about planning our next trip there. P.S. my wife took all the good photos, so I don't have them here for the review :)

    Apr 13, 2024
  • 5.0 star tripadvisor rating
    Wow did I have a great dive trip!

    I just got back from a 7 day stay at this lovely resort. The food was great, with many choices. I went there last year to complete my Open Water Diver Certification, this year I returned to just dive and enjoy the resorts amenities. Dressel Divers has been a real gem of a company. Pamala remembered me instantly, and made sure I signed up for all the sights I wanted to see again. She is an amazing woman and made feel very well taken care of. Fede and Fernando were attentive Dive Masters making sure I had everything I needed as well as kept a good eye out for me at the dive sight. These two men are very knowledgeable and me me feel safe. I went on my first night dive this visit, Martin was my private Dive Master he held man hand when I needed it and made sure I saw everything there was to see from Octopus to Lobsters. This whole team is Fantastic. I’ll be going back next yeae

    Apr 12, 2024
  • 5.0 star tripadvisor rating
    The most amazing all inclusive resort, something for everyone

    We had an amazing stay at Iberostar Cozumel. This place is true paradise. This is by far the best resort to stay if you are an avid diver looking for the easy access to the best reefs in the world with five star quality. In between dives you have so much to do and plenty of space to relax by the beach and or pool. The hotel staff and amenities are more than you could ever ask for in terms of cleanliness, diversity, and accessibility. We cannot say enough wonderful things about the staff. They were all so friendly and attentive. We booked a romantic dinner during our second night which was the most beautiful and romantic night of my life. It’s an absolutely gorgeous set up (think of a one on one date from the bachelor but better) and amazing food. Cindy was our server for this and she helped make it so special. I highly reccomend it for those who are looking to get engaged! The drinks and food are the best that any all inclusive resort would have to offer. I should also add this hotel has a vast amount of wildlife which we loved- parrots, flamingos, hawk, iguanas, turtles. We loved Pepe who greeted people in the lobby and was a super friendly bird. Lastly I have to give a huge shoutout to Calaki, the hotels tattoo artist (yes! There is a tattoo shop in the hotel that is AMAZING!) Calaki is an amazing artist who took the time to go through a design with me that I had been thinking about for a long time. She was able to accommodate me on our last day before we left for our flight. They are so incredibly talented and she made me feel so comfortable and cared for ! WE WILL BE COMING BACK HERE !!!

    Apr 12, 2024
  • 3.0 star tripadvisor rating
    Iberostar is now “Secretes”

    Service is not near as good as it has been. Was up charged for my room after I had booked through Apple Vacations. They now allow day passes to cruise lines so you stand in longer lines for food and beverage, and there are less beach chairs available. I’ll will look at different resorts for my next trips

    Apr 12, 2024