Complete buffet breakfast.
- Complete buffet breakfast.
- Buffet dinner.
- Does not include drinks during dinner.
Lodging without food or drink
Resort Details
- CasinoA fun night
Open from Wednesday to SundayTimings - 19:00–03:00. Kitchen open until 23:30
Place your bets! The Casino Bar is the best choice for a fun night out. Meanwhile, you can try a refreshing gin and tonic with rosemary, or any other cocktail: cosmopolitan, Bloody Mary, whisky sour or our own speciality, a Frozen Mencey! - Iballa Cocktail BarThe history of the hotelGuess the names of famous people that have visited this hotel by looking at the photos hanging from the wall, relax next to the garden while you take the edge off your appetite with some Iberian ham croquettes or enjoy an evening of live music while sipping on your favourite delicious cocktail. Kitchen services between midday and 23:30.
- Los LaurelesLunch by the pool
Timings - 12:30 - 18:00Kitchen: 12:30 - 16:30
The shade of the Indian laurel trees is the perfect place to try gazpacho made with local tomatoes and served with vegetables and Iberian ham. And there’s so much more to choose from: rice stew, pork sirloin glazed with caramelised onions, gin-tonic foam with citrus fruits ice cream… It’s a delicious feast! - Los Menceyes restaurantTop quality cuisineTimings - 07:00 - 10:30 and 19:00 - 22:00
Enjoy a buffet breakfast with coffee, fresh orange juice and more than you could ever imagine: Iberian ham, cold cuts, pastries, and sweet and savory dishes. In the evening, you can enjoy the à la carte menu. Don’t leave without trying the Canary Island cheeses or one of our signature dishes, grilled octopus with black rice. - Papa Negra restaurantSustainable fishing certificate
Open from Thursday to Monday20:00–23:00
Under Javier Martín, the chefs at Papa Negra restaurant create striking dishes using locally sourced ingredients. Potatoes coloured with a mojo sauce or cream of watercress soup with millet foam, fresh cheese and gofio jareado (sun-dried roasted maize) are just two of the delicacies you can sample.
And at the weekends, at 11:00, you can enjoy Sprunch, a concept that combines a 90-minute water circuit at SPA Sensations and an exquisite Gourmet Brunch.
- DoubleBedding - King, queen or twin size bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy - 2 Adults- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Double Deluxe Garden ViewBedding - King, queen or twin size bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy -2 Adults- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Double SuperiorBedding - King size or queen size bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy -2 Adults- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior SuiteBedding - King size or queen size bed. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy - 2 Adults- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- ROH CODE FOR SRM
- Golf*
- Internet services*
- Liquor store*
- Meeting rooms*
- Room service*
- Spa*
- Water sports*
- Please contact the hotel for additional information.
* Fees may apply
- Diving *
- Golf *
- Snorkeling *
- Spa *
- Surfing *
- Water activities *
- Water-skiing *
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2987 reviews
-
Aug 23, 2026Great hotel
The hotel was lovely. The food in the buffet was excellent and staff very friendly. Our room was lovely with a good balcony and bathroom. The staff were all very helpful and friendly. Special mention for Keniel the pool attendant. I would definitely go there again.
-
Aug 16, 2026
Amazing
Honestly amazing hotel the breakfast had ppenty of high quality options and the pool area was very relaxing and the sunlounger are very comfy. The lunch that u could vuy fron the hotel was unreal quality with lots if options. The staff was lovely. The bartender carlos was great and all other staff also. Room service is great. And the location is amazing. A 10minute walk to tge most beautiful town with lots if restuarants and things to see. I would 100% recomend this hotel to everyone. So clean and luxurious feel. The gym is open and cool and the spa is very good. Amazing will return. Ps i much prefer santa cruz over las americas and others.
-
Aug 15, 2026Family stay August 2026
As a family who recently stayed here for a week, we unfortunately don’t feel the overall experience here lived up to a true five star standard. The hotel itself is beautiful, with gorgeous very well maintained gardens and some excellent facilities. However, the biggest issue for us was the service. It was consistently slow on the majority of occasions we waited over half an hour just to get service or a drink. English speaking staff seemed few and far between. At times we genuinely felt like second class guests because we didn’t speak Spanish, which was disappointing and not something I would expect from a five star international hotel. Housekeeping was also inconsistent, and our room was not always cleaned to the standard I would expect from a hotel of this calibre. Breakfast service could be frustrating too with tables often left uncleared for quite some time. There were however, some real highlights. Klaudia at the pool was fantastic and really stood out for her service. The spa was excellent, the padel facilities were lovely, and Kontiki, the Japanese restaurant, was without doubt our nicest culinary experience during the stay. Overall this is a beautiful property with wonderful grounds and some excellent facilities, but having experienced hospitality in many different parts of the world, the service and attention to detail here simply did not meet the standard I would associate with a five star hotel.
-
Aug 14, 2026
A beautiful hotel—highly recommended
Very satisfied with the hotel. Beautiful, quiet rooms. The breakfast buffet is very extensive and delicious, and you can enjoy it in a lovely setting. Everything is very well-maintained and tidy. The valet parking service is also convenient. You can have your car parked and retrieved as often as you like for a small fee. In short, highly recommended in every respect.
-
Aug 06, 2026
A lovely hotel!
This hotel is amazing! It provides a lovely relaxed vibe. It has everything! Pools, Spa, Sauna, Restaurants on site, Gym and Tennis Court. The rooms are spacious, clean and the bathrooms beautiful, provided twin basins. I especially loved the location which was quiet and easy to navigate with local buses. You do get value for money with all the amenities available to you. The staff and service was second to non. The staff are friendly accommodating and extremely helpful, even when you don't expect it.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Groups Policy: Iberostar will accept a maximum of 8 rooms traveling together to be booked as individual bookings. Any group of 9 rooms or more requires a traditional group contract. If your group unexpectedly exceeds 8 rooms, it is your responsibility to notify ALGV immediately, at which point the group will be converted to a contract based on Iberostar's current day group rates and cancellation policy. Failure to notify ALGV of large groups can result in the forfeit of the group. If you know in advance of making any bookings that your group will exceed 8 rooms, please reach out to ALGV for assistance.