Resort Details
- American Bistro RestaurantA marvelous new concept, this restaurant includes delicious salmon, ribs, and fried chicken, with a gourmet touch. Simply the best American cuisine.
- Food Truck SunnyEnjoy a beachfront snack or a refreshing beverage in our new food truck with direct views of the ocean.
- Snack CareyDelicious variety of snacks and refreshing drinks at the restored Carey from 11 AM.
- Various Lounges/Bars
- Las Palmas
- Vertigo
- Carey
- Las Olas
- Robusto
- El Telon
- La Perla - Various Restaurants- El Lagulio, Buffet restaurant
- La Home, Gourmet restaurant
- Naga Hibachi, Japanese restaurant
- La Pamilia, Steakhouse restaurant
- El Maguey, Mexican restaurant
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- VILLA OCEAN FRONTBedding: 1 king bed or 2 queen beds (Based on availability, requests are not guaranteed)
Occupancy limits: 4 adults, 2 children, 4 total combined. Total occupancy is 5 only when including an infant.
- Air conditioning
- Alarm clock
- Safe
- Villa Garden ViewBedding: 1 king bed or 2 queen beds. (Based on availability, requests are not guaranteed)
Occupancy limits: 4 adults, 2 children, 4 total combined. Total occupancy is 5 only if including an infant.
- Air conditioning
- Alarm clock
- Safe
- VILLA OCEAN FRONT SWIM OUT
Bedding: 1 king size bed or 2 queen size bed. (Based on availability, requests are not guaranteed)
Occupancy limits: 4 adults, 2 children, 4 total combined. Total occupancy is 5 only when including an infant.
- Air conditioning
- Alarm clock
- Safe
- Master SuiteBedding : 1 king bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 1 children, 3 total combined.- Air conditioning
- Alarm clock
- Safe
- Master Villa Ocean FrontBedding : 1 king size bed or 2 queen size bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 1 children, 3 total combined.- Air conditioning
- Alarm clock
- Safe
- PREMIUM ROOM
Bedding: 1 king bed or 2 queen beds (Based on availability, requests are not guaranteed)
Occupancy limits: 4 adults, 3 children, 4 total.
- Air conditioning
- Alarm clock
- Safe
- PREMIUM SIDE OCEAN VIEW
Bedding: 1 king bed or 2 queen beds (Based on availability, requests are not guaranteed)
Occupancy limits: 4 adults, 3 children, 4 total.
- Air conditioning
- Alarm clock
- Safe
- PREMIUM OCEAN VIEW
Bedding: 1 king bed or 2 queen beds (Based on availability, requests are not guaranteed)
Occupancy limits: 4 adults, 3 children, 4 total.
- Air conditioning
- Alarm clock
- Safe
- PREMIUM OCEAN VIEW WITH BALCONY
Bedding: 1 king bed or 2 queen beds (Based on availability, requests are not guaranteed)
Occupancy limits: 4 adults, 3 children, 4 total.
- Air conditioning
- Alarm clock
- Safe
- TWO-BEDROOM FAMILY OCEAN VIEWBedding: 1 king bed or 2 queen beds (Based on availability, requests are not guaranteed)
Occupancy limits: 6 adults, 4 children, 6 total.- Air conditioning
- Alarm clock
- Safe
- VILLA POOLSIDEFormerly Villa Garden view
Effective : 6/2/2023
Bedding: 1 king bed or 2 queen beds (Based on availability, requests are not guaranteed)
Occupancy limits: 4 adults, 3 children, 4 total.
- Air conditioning
- Alarm clock
- Safe
- SUITE OCEAN FRONT Room
Bedding: 1 king bed or 2 queen beds (Based on availability, requests are not guaranteed)
Occupancy limits: 4 adults, 3 children, 4 total.
- Air conditioning
- Alarm clock
- Safe
- MASTER SUITE OCEAN VIEWBedding: 1 king bed.(Based on availability, requests are not guaranteed)
Occupancy limits: 3 adults, 2 children, 3 total.- Air conditioning
- Alarm clock
- Safe
- TWO-BEDROOM PENTHOUSE SUITE OCEAN FRONTBedding: 1 king bed or 2 queen beds (Based on availability, requests are not guaranteed)
Occupancy limits: 4 adults, 3 children, 4 total.- Air conditioning
- Alarm clock
- Safe
- PREMIUM PROMO ROOM
Bedding: 1 king bed or 2 queen beds (Based on availability, requests are not guaranteed)
Occupancy limits: 4 adults, 3 children, 4 total.
- Air conditioning
- Alarm clock
- Hair Dryer
- Safe
- Widescreen TV
- Wireless Internet Access
- Two Bedroom Family OceanviewBedding: 1 king bed or 2 queen beds (Based on availability, requests are not guaranteed)
Occupancy limits: max adults 6, max child 4, total 6- Air conditioning
- Alarm clock
- Hair Dryer
- Safe
- Widescreen TV
- Wireless Internet Access
- Premium Ocean View with Terrace & JacuzziBedding: 1 king bed or 2 queen beds (Based on availability, requests are not guaranteed)
Occupancy limits: max adults 4, max child 2, total 4- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Family SuiteBedding: 1 king bed or 2 queen beds (Based on availability, requests are not guaranteed)
Occupancy limits: max adults 5, max child 2, total 5- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- StandardBedding: 1 king bed or 2 queen beds (Based on availability, requests are not guaranteed)
Occupancy limits: max adults 4, max child 1, total 4- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting*
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting*
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Gift/News stand*
- Golf, Offsite*
- Laundry/Valet service*
- Liquor store*
- Meal Plan Type: All Inclusive
- Pool
- Room service
- Safe deposit box
- Spa*
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Convention Centre*
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This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
* Fees may apply
- Children's pool
This resort has a kids splash park.
- Children's program, onsiteSTAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Fitness center on-siteThis resort has a Fit & Fun Fitness Program.
- General
Other activities include:
- Aerobics
- Yoga
- Shooting tournaments
- Archery
- Basketball
- Cycling
- Billiards
- Bocce
- Gymnastics
- Table tennis - Golf location (onsite/nearby) *An 18-hole golf course is available.
- PoolThere are 10 pools on-site including 1 infinity pool. This property has swim-up bars.
- Spa *
- Teen programs *- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court
- Golf *Golf course located within a mile of the property.
- Live EntertainmentLive nightly shows in theater
* Fees may apply
Located just minutes from the heart of the hotel zone, AAA Four Diamond Iberostar Selection Cancun - All Inclusive is a stunning architectural gem. Featuring an onsite 18-hole championship golf course, a soothing spa, ten pools, including an infinity pool with swim-up bar and a supervised kid's club - complete with splash park - Iberostar Selection Cancun - All Inclusive offers the ideal setting for every member of the family. Spacious accommodations and an excellent selection of dining options, plus the only convention center in Cancun with ocean views, help ensure your Iberostar Selection Cancun - All Inclusive vacation exceeds every expectation.
Cancún Convention Center
State-of-the-art facilities with renovated installations, meetings rooms of different sizes equipped with top technology.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9667 reviews
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Aug 13, 2026Great vacation at iberostar Cancun
The four of us had a wonderful vacation at Iberostar Cancun and came home with so many great memories! ❤️🌴 We really enjoyed the food, the beautiful pool, the drinks, and our ocean-view room. The room was very comfortable, and the AC worked perfectly—which is definitely important in Cancun! Everyone we met was friendly and welcoming, and we appreciated that the staff spoke English, which made everything very easy for us. A very special thank you to Jorge Jasso for his excellent service around the beautiful white cabanas by the pool. We reserved one of these cabanas, and Jorge really stood out because of his attention to every little detail. When Jorge was working, you could immediately see the difference. Early in the morning he would carefully prepare the cabanas, arrange and fold the towels beautifully, keep everything clean and organized, and make sure the information about renting the cabanas was clearly displayed. Everything looked stylish, inviting, and professionally prepared. This may sound like a small detail, but it makes a big difference. We noticed that many guests didn’t realize the cabanas required a reservation/payment and would sit down, only to leave later when they found out. On other shifts, the rental information wasn’t always displayed clearly. Jorge made sure everything was prepared properly and guests had the information they needed. He was also always nearby and available whenever we had a question or needed something. You can tell when someone simply does their job and when someone genuinely takes pride in doing it well. Jorge is definitely the second kind. Thank you, Jorge Jasso, for making our pool and cabana experience extra special! Iberostar is lucky to have an employee who cares so much about the details and the guest experience. We had a beautiful vacation and would happily return! 🌊☀️🍹❤️
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Aug 12, 2026
Family of 7 Having A Blast!
We are a family of 7 ranging from a 17 year old up to a birthday boy 81 year old. Shout out to all the staff and especially Adrian who had made this trip an exceptionally memorable experience for my 81 year old father. Adrian provided an amazing birthday experience with cake by the pool with candles and rounded up a bunch of people to sing happy birthday! The resort is just the right size for us, and the food was very good all around! Rooms are clean and the staff is a lot of fun! We’ve been to 20 plus all inclusives and Iberostar ranks very highly with everyone in our group! Highly recommend!
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Aug 09, 2026DOWN HILL - RUN
Customer service was non existent at FRONT DESK! I booked a King Bedroom and we got doubles, no accommodations, no sorry…just fine print retold to us. The beach was never cleared of seaweed. The entertainment was below sub pare. And the FOOD was bland and all meats even at steak house restaurant was fatty. The food was absolutely sorry. At steak house restaurant a sharp wire in chair poked out and scratched my thigh. No apology no concern. And on the last day breakfast, water from ceiling dripped on me. I have been 3 time to Iberostar and extended family over 7 times…it used to be a great 5 star hotel…it’s a 2 star now!
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Jul 30, 2026Two families
Location is good. Middle of the strip. Close to airport. Easy transportation to the. Jay area if you like. Buses all the time. 30 min ride even with traffic. Beach: seaweed season but we were able to swim. Morning is better than afternoon. Nice waves. No rocks. Plenty of seats. Pool: terrible pool floor. I have bandaids all over my feet from scratching from the bottom of the pool. Needs tiles or renovations big time. If you participate in the games such as water polo or basketball, be careful. Wear water shoes. I have never such a problem ever in any other resort! Towels as much as you like. Seats at the pool are a problem. Reserve early and they have a stupid policy that you can lose your seat after 30 min of absence. Service at the pool is decent. Hit or miss at the bar. One day they were understaffed. Weekends are busier and service is less. Plus the elevators are a big problem especially on the weekend when it is busy. Ridiculous elevators !!! You can wait 15 min or more. Terrible situation. Food: decent but buffet redundant. No reservations and first come first serve does not work well here. This hotel needs renovations and in fact they are going to do it next year. I can see why. It also lacks luxury. 4 star hotel. Not 5 star as labeled. Shows at night are amateurish. Overall, a lot of positives. Layout of the pool, entertainment team, big theater, ok gym, decent food, nice people, good service, good location, nice AC and nice lobby. Decent size rooms. Nice views, good activities with nice participation. Microphone was banned recently and still entertainment team was able to attract people to participate in pool activities. Good wifi.
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Jul 30, 2026
Not what it used to be
I just checked in. We booked 2 ocean front suites for our family and came with another who also booked an ocean front suite. Upon arrival, we ALL got told they could not give us the suites with King beds. Then they tried to say it’s because we booked through a 3rd party which we did not, we booked straight through Iberostar. They did not offer a solution to the problem they caused. They said the root cause is not enough rooms. We booked this all at the same time. The only offer was to stay in another room and then uproot ourselves and move the next day. This is our 3rd time here. The other family, their 6th time. We can’t believe we were treated this way and o my offered an upgrade if we paid. The hotel itself is in need of a refresh. Poorly paint rooms, lots of water damage, and maintenance tools laying around. This was a waste of 7k.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Government fee: 82.12 MXN (approx. $4.79 USD) (Plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Pet Policy : Pets Not Allowed