Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
901 reviews
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Oct 29, 2025Not a Five Star Hotel
Not a Five Star Hotel, it very basic. Nothing really wrong with it just simple and cold. No luxury amenities or extras so definitely not the 5 star experience. No little extras in the room or good service. We had to bring in our own luggage, lift was broken 3 times during our stay and no one to show us the stairs, we found the stairs entrance which sits on the road meaning anyone can walk in from the street up to the rooms, Its not a five star. Rooms were clean but carpets in the hotel are all stained and bathrooms are mouldy. Positive: the location is great
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Oct 28, 2025Basement and Breakfast
For some reason, my room was in the basement of the hotel. Not only that but at the very far corner of the basement. Maybe my face didn’t fit, maybe the receptionist did not like me or maybe the rest of the rooms were full! Nevertheless, my room was clean, modern and fully functional. What more could you want? My only gripe, apart from a faulty lift, was the breakfast. Nothing wrong with the food or the service but the time. Please start serving breakfast at 6am, not at 7 which is too popular and leads to a crowded unpleasant experience.
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Oct 26, 2025Geen vijf sterren waard!
We came to the hotel expecting a five star hotel with a five star experience. We were very disappointed when we saw the cold, uninviting lobby and old, stained carpet on the floors. When we entered our room, it didn't look like a five star room, but a three star room at most. No thought went into designing the room, there was just one wall painted in a colour. There was a coffee maker, but no water, tea or snacks. You could get filtered water from a water dispenser outside the room. The room only had an outdated TV. Enough wall sockets. The breakfast buffet was okay, but again didn't feel or look like one you would expect in a five star hotel. The bed was bad: an old, bumpy mattress, definitely in need of an upgrade. The staff was very nice! Their work outfits could do with an update though. Overall, the experience was very underwhelming. Last year we stayed in the Hyatt Regency in Lisbon (also a five star hotel). With that experience in mind, Iberostar Lisboa was definitely a disappointment.
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Oct 23, 2025
We deserve more from a 5 Star hotel!
"Our stay at the Iberostar Selection Lisboa, a 5-star hotel near Marquês de Pombal, was a mixed experience. While the hotel itself presented as 'ok' and offers a pleasant ambiance in its common areas, I was quite disappointed with the cleanliness of the room. For a hotel of this caliber, one expects impeccable standards, but unfortunately, our room was not as well-cleaned as it should have been. This significantly detracted from the comfort and overall enjoyment of the stay. The hotel's location is convenient for exploring Lisbon, and its facilities are generally good. However, the issue with room cleanliness is a critical point that needs improvement to truly live up to its 5-star rating."
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Oct 16, 2025
When Minimalism Goes Too Far: The Doorless Showers of Iberostar Lisboa
Let’s start with the headline: the hotel rooms have showers without doors. Yes, without doors. I could stop right there and you’d already know the vibe. It’s the kind of design choice that sounds “edgy” in a meeting but feels awkward in real life—especially if you’re traveling with friends or colleagues. That said, the staff handled things well, offering us a complimentary upgrade. The hotel’s location is excellent, and the service was friendly and efficient. Still, it’s not a five-star experience. Maybe four stars on a generous day. If the showers had doors, we’d be talking about a 10/10 stay. Until then, Iberostar Lisboa sits firmly in the “good, not great” category.