Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1758 reviews
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Oct 21, 2025Nice hotel with weak gastronomic experience
Rooms big and nice Lobby fine Cleaning very good Eating: quite weak fir 5 stars, everyday almost the same buffet Staff nice
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Oct 18, 2025Wonderful Stay
We checked in for a week at around 10pm on a Saturday night, after a c.3 hour delay in our flight. Jumped in a taxi outside the airport terminal and arrived at hotel within 15 mins and cost c.25 Euros (around 20 Euros on our daytime return a week later). A taxi into Palma from the hotel was c.30 Euros. There's also a bus stop directly across the road from the hotel and is 2 Euros no matter how far you travel and took around 45 mins into Palma city centre. Check in was professional and efficient with a welcome drink. Room was modern and clean on the 6th floor. Room had a large tv with UK channels, huge shower and we had a mini bar with snacks and non alcoholic drinks included (Star Prestige). There's also a water jug provided and purified water dispenser on each floor at the lifts. There are towels provided in the room and new ones to take for the next day at the Star Prestige "pool". On the ground floor is a bar area as well as the buffet restaurant where breakfast is served with a huge variety of cereals, pastries, fruit etc as well as a made to order egg station. The main pool is also on the ground floor with a cafe bar. The top floor of the hotel is for Star Prestige customers which has a "pool" (literally a giant foot bath !!), bar with snacks and non alcoholic drinks included, sunbeams as well as spectacular views across the bay to Palma. Only minor "complaint", was the bathroom light sensor that came on during the night which was mildly annoying and we kept forgetting to ask at reception if there was a way to shut it off. There are numerous good restaurants within 5-15 mins was from the hotel, which also has a top class Asian Fusion restaurant on the roof (which we didn't get to try). Beautiful hotel in a great location with quality staff and services.
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Oct 09, 2025
Palma prestige
We booked this hotel on the back of all of the reviews and have to say it was fantastic. We upgraded to Star Prestige on arrival, and it was well worth it. For this, we had a premium room on the exclusive 6th floor (star prestige level ) and it was a junior suite. Very comfortable and nicely appointed room, super comfy bed, excellent sea view, not really any downsides, however, would have expected usb charging points. We did have a few requests and this was immediately dealt with very professionally. Also, with SP, you get exclusive access to the rooftop pool and bar. You will be looked after nicely by Jennifer if she is on duty. Snacks, non alcoholic drinks are free. Little treats also came around, ice creams etc and there were a selection of pastries At breakfast, with SP, you also benefit from an exclusive area in the dining room, where you will receive a more personal and rapid service. Putting the fact that we upgrade aside, we found all of the colleagues in the hotel really helpful and friendly. We noted the comments regarding the local area being full of young drunk Germans! This didn’t spoil our stay and didn’t find it affected us. We would stay at this hotel and brand again
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Sep 25, 2025
Perfect for a chill out holiday
We wanted a quiet, relaxed holiday and this was perfect for us. The hotel is a short transfer from the airport and near to the beach. We were greeted by Marc who welcomed us as soon as we got off the coach. Genuinely kind and very helpful and this made a good start to our holiday. Our room was spacious and spotless with a great view. Very quiet ( overlooking the pool ) The food in the restaurant was plentiful with great choice. Admittedly there were more German travellers which wasn’t an issue as still great food choices. Staff throughout the hotel were very pleasant. Occasionally some communication issues but managed well and no great problem tbh. Entertainment was hit and miss although bar staff were very attentive. We booked all inclusive and a bit disappointed about the limits on drinks. We don’t drink much and rarely during the day. (We prefer to have few cocktails at night). It was explained to us that drinks are restricted to the dining room, which seemed ridiculous. We soon realised we could take our drink into the bar area after our meal which was ok. We did go to the beach as we like the freedom of a swim and chill. The main annoyance was the constant pestering of sellers who ignored that we might be sleeping or talking to each other. They pester anyway. Surely these sellers should be prevented from doing this? They spoil a lovely beach experience which is sad as it’s so beautiful. We were fortunate to have great food at our hotel as the choice of restaurants and nice bars seems limited and rowdy with lots of party folk making it seem cheap. Public transport is regular from outside the hotel into Palma which is a great visit. Lots to see and do. We will definitely try to return to this hotel as we had a fabulous holiday and feel well rested thanks to great food, staff and a lovely atmosphere.
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Sep 24, 2025
Starprestige
Jennifer very attentive in star prestige lovely experience thankyou. Efficient and polite. Coming round to offerdrinks and snacks