Resort Details
- El Faro
This casual lunch buffet features wonderful Mexican appetizers.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- El Mercado Buffet
The El Mercado Buffet offers eclectic, international fare by day, while showcasing the most delicious, authentic Mexican dishes for dinner.
- El Rodizio
Ignite your taste buds with our Brazilian cuisine and savor an unforgettable dining experience.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- La Dorada
Enjoy a wonderful presentation of the flavors of the Mediterranean in all their glory.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Star Rock Café
A variety of American favorites are presented here to satisfy all of your cravings!
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel. - Trattoria by El Faro
If you are looking for savory, authentic Italian offerings, then you have come to the right place. A rich and delicious dinner awaits all guests.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Various Bars / Lounges
- El Kiosko Beach Grill
- El Puente Ice-cream Saloon
- Galaxy Discotheque
- La Cupula Lobby Bar- La Perla Pool Bar
- Theatre Bar
- All-inclusive meal plan
- Babysitting†
- Beachfront†
- Child programs†
- Disco†
- Golf,Offsite†
- Ironing Amenities (On Request)†
- Jacuzzi
- Liquor store†
- Medical Facilities Service†
- All-inclusive meal plan
- Babysitting†
- Beachfront†
- Child programs†
- Disco†
- Golf, Offsite†
- Ironing Amenities (On Request)†
- Jacuzzi
- Liquor store†
- Medical Facilities Service†
- Meeting rooms†
- Parking†
- Pool
- Restaurant
- Spa†
- Tennis court†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show - Pool †
- Sailing †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8055 reviews
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Nov 28, 2025Mexico trip 2025
The hotel was extremely nice and we had a great time with Regina. She made the check in process smooth and quick and anything we needed she was there to help.
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Nov 17, 2025Resort credit is a lie, and prepared to be sales prey
Its a nice resort with a few caveats.. i want to point out that I was supposed to receive $800 in resort credits for spa’s, golfing,etc.. it ended up being about 32 $25 coupons totalling $800 which were absolutely useless. Shame on the resort for not being clear on this “bonus”. You will be stalked by sales reps trying to sell you time shares whether it is in the lobby, by the pool, the beach.. you name it. I made it clear to them I wasn’t interested but that didn’t stop them from multiple approaches.. Otherwise, food is good and pool is up to standard. Unfortunately, i wouldn't recommend the resort to anyone though
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Nov 06, 2025
Amazing Vacation
Thanks to our amazing ambassadors Carlos and Shonny for making our stay (first time in Mexico) memorable, exciting, and hassle free. They've coordinated our entire stay from transportations, restaurants and trips. We only had to show up on time. We will definitely be back.
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Nov 06, 2025
Highly recommend Vacation Spot
Special thanks to the star prestige club ambassadors Shonny and Carlos for making our stay fun, exciting, enjoyable, memorable, hassle free and most important they are reachable at anytime with any concerns that we had with getting us transportation, making reservations to the restaurants and reserving our tours. We also would like to thank the sales team Antonio and Alfredo who sold us the club membership, without them we wouldn't have met our outstanding ambassadors Shonny & Carlos.
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Nov 05, 2025So, so close to 5 stars... but evening entertainment was a miss
I've had conflicting feelings over how to rate this hotel. The vast majority of it is excellent, and no hesitation that is deserves 5 stars, but there are a couple of reasons why I think 4 is appropriate: Evening Entertainment - The hotel is in a complex where you are very reliant on the hotel for evening activities. Unfortunately these were extremely disappointing with the exception of two evenings (out of 11) - the excellent Fire Show and the first Circus night. They need to focus on less activities and more 'big' shows in the main Theatre using external entertainers. The biggest disappointment was Halloween where there was no halloween event, and the 'disco' party was over 18's only, so my family (inc two teens) ended up in our hotel room watching a movie at 10pm. This is in sharp contrast to the day activities by the pool which are very good. 'The Club' - This is pushed by every Concierge you meet in the first few days, and it's clear that they are competing to sign you up to the sales pitch. It gets pretty frustrating to speak to someone for a genuine request / issue, but have to go through the sales pitch and explain why you're not interested. Guys, the balance is wrong here and looking at reviews, it's a big deal. With that out the way, the hotel is otherwise excellent. The pools are fantastic (occassionally need a bit more cleaning), beach is lovely, food is largely excellent - make sure you visit the French (the steak!!!) and Japanese in particular, maybe skip the Rock Cafe, which was the only disappointing one. Staff are generally nice and friendly, with variable speed of service at bars. Rooms are a bit on the old side, but OK for our purposes, but cleaning staff could do better topping up coffee and fridges on a daily basis. I'd recommend bringing mosquito repellant as they are an issue at this time of year and we all got bit a few times. It is a huge resort so getting around relies a bit on the golf carts but these are regular enough and I never had to wait longer than 15m. Trips and excursions wise, those offered in the hotel are OK but I got some good deals online and there are a lot of excursion vendors in Playa Del Carmen which is a 500mx cab ride (each way) from the hotel - just need to make sure they can pick up from the hotel. Can highly recommend Chichen Itza through Amigo tours for a day trip. Overall I feel slightly bad dropping to 4 stars, but dropping the ball so... so badly on evening entertainment, especially if travelling with 13-17yr olds, is a big deal for a hotel this big. To give you an idea how bad, on Halloween night the 'show' was packed at the start, but within 20 mins almost everyone had left. If this was significantly improved I'd return.
- AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryRoom reservation required, Dinner Reservations allowed up to 7 days before check in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 13
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.