Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9495 reviews
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Nov 17, 2025Beware of vendors
A lovely resort with great pools and beach, clean rooms and some fantastic employees just 40 minutes from airport. That said, beware of the off-site vendors Iberostar contracts with that come in weekly. They tried to charge us almost $1300 for jewelry we agreed to pay $200 for. We managed to cancel the transaction (actually, Scotiabank beat us to it given the obviously fraudulent nature of the charges - good luck having these criminals try getting any money from Scotia card customers now!). Avoid these scum like the plague! Guest Services and the Concierges sided with their vendor buddies and wouldn't help us ensure they couldn't try to fleece others. We received a gift box to hush us up from resort management on our final day. Finally, a special shout out to Maria at the pool bar, Wunder with NexusTours and Wonderful at the breakfast buffet - continue being rock stars serving us tourists with a smile and a laugh!
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Nov 12, 2025Happy Halloween stay
Overall for price which we paid it was really nice. Nice beach, clean rooms (cleaned each day), friendly staff (even is not all speaks English), access to restaurants and quite good food in them. Evening entertainment was nice as well. I understand that majority of people staying in this resort are Spanish speaking and this is why most of staff knows only basic English ( sometimes only few words) but if both sides what to communicate, thew will do. We don't speak Spanish (few words only) and English is 2nd language to us, but we never had any communication issues in hotel. Surprisingly some staff knows few Polish words and was happy to use them (sometimes even sentences) which was very nice and welcoming. Only one advice to hotel management: please play more often European music during events and parties as most of European people don't like Reggaeton.
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Nov 08, 2025
Look for Randy and Kenny at Star Prestige beach club
I want to say thank you to Randy and Kenny at Star Prestige beach club for their exceptional service! They will make you ABSOLUTELY Happy! Excellent service, kindness and personal service. Thank you both for making our stay an absolute pleasure! You are an exceptional professionals ! ❤️
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Nov 05, 2025
5 stars in their dreams.
Now this review will be a little lengthy. But I genuinely hope this place reads this and improve. I promise constructive criticism only. Now the only reason I’m compelled to write this because this place bills itself as 5 stars. And I just need to know who they paid and how much for them to have gotten away with this. This place is 3 starts AT BEST! Absolutely nothing more. Everything here is Absolte MID! 1st off. The rooms. MID! All the rooms are exactly the same. They list different rooms at different prices. And all they did was take the pictures from a different angle. I paid for an upper premium room and boy was I disappointed. Pulled up the pictures online and saw 2 other room options and realized they were exactly the same. Basic basic basic. Beige and bland. Like any motel u visit anywhere for $100/night. 2. The food. Now idk if they serve food in hell. But I promise you this is what it would taste like. Everything. And I mean ABSOLUTELY EVERYTHING… is LUKE WARM. Nothing is hot. Nothing at all. Not one single thing. Not for breakfast, lunch or dinner. Unless it’s made right in front of you and you can get it off the fire. EVERYTHING IS LUKE WARM. N even the food items you would hope are cold, like deserts. Like fruit. I’m sure even if you try the ice cream. It’s luke warm. Every meal. Every dish. Every station. Everything you put in your mouth is luke warm. It is absolute torture. including the beverages. Teas. Hot chocolate. Coffee. Champagne. Everything. You will be miserable. Only decent meal was at the Asian restaurant. If you get bamboozled into coming here. Try and eat there if you can 3. The BEST PART of this place… is the staff. The staff is absolutely incredible! The wait staff. The grounds staff. The entertainment crew. Every single person I ran into on the property. Or needed anything from or any activity we tried was amazing! I spent. So much on tips I ran out of cash. But every one deserved it. They are absolutely the best part of this entire place. Otherwise. NO. In closing. Skip this resort. Unless you are a masochist. And in need of punishment. There are toooo many amazing incredible resorts on the island. To subject yourself to this.
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Sep 29, 2025Lovely holiday
Spent two weeks here September 2025, family of 3. Most reviews start off with the lack of English at this resort, Iberostar chain is Spanish, we are in a Spanish speaking country I wouldn’t expect them to be 100% English speaking. We did have a few moments that I had to get Google translate out, but other than that the staff were very helpful and even taught us a few sayings! I think they appreciated us attempting their language (and secretly laughing at how bad we were at it ha!!). The hotel itself was immaculate! So clean and tidy, the gardens constantly tended too. We were lucky, when we arrived the seaweed was much less than had been reported earlier on, our last two days it did come back with a vengeance but we did have two storms that week so it’s to be expected, but the hotel were very quick to clear it first thing in the morning. Unfortunately one of our days it rained, ALL DAY!! As I’d said we had a major storm rolling in so it wasn’t a big deal, the staff were prepared for the bad weather though. They had games at the theatre and plenty of things for people to do so we could still make the most of our time here. The pool area is massive! Plenty of beds to go around, and a special shout out to Maria, “drinkie drinkie” (iykyk) she made our days by the pool so much brighter and is such a delight! We love you Maria 🩷!! Some staff went above and beyond and we showed are appreciation with tips, they didn’t expect tips like some people have said in previous reviews. We were invited to the VIP talk, they did say it was a 90 minute talk, it wasn’t 90 minutes ha, it did drag on to 3 hours, that being said though no one was rude. We were constantly told that we were under no obligation to commit to anything they just wanted to show us what they could offer if you joined the Iberostar club, to be perfectly honest with you, if we had time to travel more I probably would have signed up haha! My partner played golf 3 times during our stay and absolutely loved it! He’s said it was beautiful and plays really well, it was good value for money for the size of the course and what was included. He did rent their clubs and had said they were in good condition - still but his though ha! All in all, we have had an amazing holiday. The food was good and fresh (the pizza is a must! Just saying!!) the drinks were constant, the entertainment was pretty good, and the wifi all throughout the grounds was an absolute godsend.