Iberostar Waves Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9773 reviews

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  Family of 10- review

  Unforgettable trip for a group of 10 — amazing staff and non-stop fun! Our group of ten from England just finished an incredible stay, and we couldn't have had a better time. Dining & Drinks We ate only at all of the à la carte restaurants for dinner during our trip, the young man at concierge desk was very helpful in helping us book them (sorry I forgot his name), and every single one delivered great food and service. A special mention has to go to Jonaton in the Italian restaurant for going above and beyond! We are at the main buffet for breakfast, where the staff worked tirelessly keeping everyone's drinks topped up. For lunch, the pool BBQ/buffet was a daily favorite and offered great options. Pool & Amenities Even as a large group of 10, we had zero issues finding sunbeds together—even when heading down at 10:00 AM. A huge shoutout to Maria by the pool, who was always smiling, incredibly lovely, and kept the drinks flowing all day long. Rooms & Housekeeping Our rooms were kept spotless throughout our entire stay. The housekeeping team did a fantastic job. Entertainment Team The entertainment team truly made the holiday for us! Our teenagers absolutely loved them. Mini Sexy, Chema, the movie and our favourite......Suly.. ohh ohh!, you were all fabulous, full of energy, and did an amazing job getting everyone involved in the activities from day to night. Trips We would recommend doing the snorkeling boat trip- booked at the hotels beach hut, it was great fun and no bus journey to get to it! We also did the buggy trip... Very chaotic and busy but kids did enjoy it.

  Aug 09, 2026
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  0/10. Terrible first experience at an all inclusive resort

  Definitely not one of the best resorts on that island. During my stay nothing was clean. From the drinking glasses, to the food plates & even the utilities in the room. Everything had stains like all they did was quick wash everything & set it out for others to use… disgusting. Had a coffee maker in our room that was just emptied out, not even washed. No pride in what they do considering the large amounts of money we pay to stay here. Used 3 different cups just to get some water & each cup had particles floating in it. My sister ended up getting really sick from eating at the buffet. Understanding that it’s a buffet & the food is always out but Flies constantly landing on the food, people coughing over & picking at food. So much cross contamination. All the different cuisines they offer but the food is BLAND! at all of them I’d NEVER come back again.

  Aug 04, 2026
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  july

  Amazing kind workers and beautiful resort

  Jul 25, 2026
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  Iberostar Waves Dominicans - Mexican Restaurant

  Location is superb as it is only 30 mins from the airport. Very friendly atmosphere and staff are excellent. Whilst the Resort is pretty old, but the room was super comfortable . I dined at the Mexican restaurant, food was good. Staff member Yudelka is amazing, warm personality and always smiling. A real gem.

  Jul 24, 2026
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  Punta Cana Waves, TERRIBLE customer service.

  A Very Disappointing Experience with the Handling of a Taxi Incident We recently stayed at Iberostar Waves Punta Cana and spent over €10,000 on our holiday. Unfortunately, our experience ended with a very disturbing taxi incident that was handled extremely poorly. Before leaving the hotel for the airport, I had already arranged and prepaid a taxi through GetTransfer for $35. I specifically asked the hotel reception to allow the driver to enter through security to pick us up. While waiting, another taxi driver arrived. I asked him directly whether he was the driver we had booked through GetTransfer and asked for his name. He confirmed that he was. However, once we were on our way to the airport, he suddenly claimed that he had not been paid and was not working for GetTransfer. When I reminded him that he had just confirmed that he was our driver, he changed his explanation and claimed that the hotel had contacted his company. We never requested a second taxi from the hotel. We had already arranged and paid for our own transportation. What makes this situation particularly concerning is that the driver knew the name of my mother, under whose name the hotel reservation had been made. There was no connection between my mother and the GetTransfer booking. This naturally raised serious questions about how he knew her name and how he appeared at the hotel. I asked Iberostar to explain this. The hotel initially stated that it had nothing to do with the driver. However, when I asked how the driver could have known our names and why he claimed that the hotel had contacted him, the explanation I received was that he had probably obtained our names from the GetTransfer booking and had simply lied about being contacted by the hotel. I find this explanation difficult to accept. The driver had my mother's name on his phone, and the whole situation raised obvious questions about how he had obtained that information. Spanish is not my native language, so I did not fully understand what was happening until we were already in the taxi. Upon arrival at the airport, the driver demanded an additional $45 in cash, despite the fact that we had already prepaid our transportation. What was most disappointing was not only the incident itself, but also the way the matter was handled afterwards. After spending more than €10,000 on a holiday, it is extremely frustrating to feel that you are not receiving a clear and straightforward explanation over what was ultimately a $45 dispute. I appreciate that Iberostar eventually acknowledged that the driver may have acted dishonestly and recommended reporting him to GetTransfer. However, I still feel that important questions about how he knew our names and how he ended up picking us up from the hotel were never properly answered. The hotel itself was otherwise a pleasant place to stay, but the way this incident was handled left a very bitter taste at the end of our holiday. I expect much better communication, transparency and customer service from a hotel of this standard.

  Jul 23, 2026