Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11339 reviews
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Oct 16, 2025Food review
The hotel has beautiful grounds and very well kept. The staff overall were very good and tried to please. The food was good but not great. Specialty restaurant had "Catch of the day" Farm raised Tilapia (Usually from Vietnam) is not fresh or "catch of the day" At breakfast buffet asked for decaf coffee, (Dr put me on a diet). Was given a jar of Nescafe instant. Awful and not 5 star.
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Oct 16, 2025Absolute Paradise!
I can’t say enough positive things about this resort ! The wildlife here gives a truly unique experience. Watching the monkeys never failed to entertain and amaze me. The main pool and adults only pool were spectacular. Never had a problem getting a lounger any day we were here. We stayed in building 15 and loved the location. It was only a quick walk to the buffet and lobby as well the pool. The pathway to the jungle was literally a few steps from our room The food was good as were the drinks. The staff was very attentive and I can’t say enough about them. The beach was huge and the water was absolutely gorgeous. We will definitely be back!
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Oct 08, 2025
Iberostar Tucan...a great jungle experience
We’ve just returned from a wonderful family holiday at Iberostar Waves Tucan and overall we had a wonderful vacation. The resort is located in the safe, gated community. Walking through the jungle was our highlight each day. The resort is surrounded by lush jungle and incredible wildlife. There are monkeys, coatis, birds, peacocks, rabbits, and parrots. The jungle is well lit at night as well and safe to walk through at night. It also has concrete pathways which makes it easy to walk through. The resort is very committed to the environment and echo practices. The hotel offers refillable water stations at every floor of each building. Their bathroom toiletries are also ecologically friendly products. The beach was beautiful with lush coconut trees, hammocks to lounge on and plenty of palapas. The adult pool areas were great. Its located in a cave like surroundings with a swim up barand water falls. It was a beautiful view overlooking the main pool. We had a ocean front room so each morning we were able to see the beautiful Ocean view with the blue turquoise water and the coconut trees swaying with the wind. Out of the ocean we could see all the high cruise ships embarking each day over Cozimel. The staff were truly wonderful — friendly, helpful. There were lots of activities happening throughout the day for all ages, but you can choose to just hang out in the lobby area which is surrounded with waterfalls and greenery. All in all , the resort is.beautiful with nice and clean rooms and beautiful surroundings. Enjoy the buffet view close to the openedge. The fishes swim by back and forth. Overall it was a great experience.
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Oct 02, 2025
Brilliant staff & incredible food options make the hotel shine - renovation of bedrooms much needed
We’ve just returned from a wonderful family holiday at Iberostar Waves Tucan in Playa del Carmen, and overall, we were very impressed! The resort is located in the safe, gated community of Playacar. It’s surrounded by lush jungle and incredible wildlife, we saw monkeys, coatis, and tropical birds daily, which made it feel extra special. The setting is peaceful, beautifully maintained, and feels close to nature. One thing that really stood out was the resort’s strong environmental commitment. From refillable water stations to eco-themed kids’ club activities focused on protecting the oceans and reefs, it was fantastic to see. The food was a major highlight, especially with our 18-month old. The buffet had tons of variety and never felt repetitive. We also tried most of the à la carte restaurants shared with the Quetzal side, Cozumel and Tulum were our favorites! A fun touch was the poolside soft-serve ice cream hut open daily, a big win for all ages! The beach was beautiful with plenty of loungers. The pool areas were great too, though a large portion of the pool is quite deep, so it’s worth noting if you're not a confident swimmer. The kids’ water play area could use a refurb, as it was looking a bit tired. Our only real disappointment was the room. We booked a premium all-inclusive option, but the room felt outdated and lacked practical features like enough outlets. The bathroom especially needs an upgrade. Also, there was no room service included and the mini-bar was minimal (just basic beer and soda not quite what we expected from a premium package. That said, the housekeeping was excellent! The staff were truly wonderful — friendly, helpful, and great with kids. There were lots of activities happening throughout the day for all ages, which really brought the resort to life and made our stay even more enjoyable. Despite a few drawbacks, this resort delivered a fantastic family experience filled with great food, warm service, and beautiful surroundings.
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Sep 30, 2025
Incredible Holiday ✈️👙
After just returning from Iberostar, i would love to have stay longer. The hotel was absolutely massive, very beautiful and so much to do and see whilst there. It was so lovely to see all the animals roaming around (flamingos, monkeys, lizards, coatis, peacocks, tortoises, cats, parrots). There are plenty of options when thinking about food 3 restaurants and a huge buffet, the food tased good and always so much to choose from. Although i didn’t get involved in any activities whilst at the hotel, we made good friends with one of the entertainment team. Victor, he is so welcoming and lovely to be around. Bubbly and cheery no matter what, brilliant outfits worn everyday and just such a lovely person. Victor was very approachable and always happy to help anyone and everyone. The rooms were spacious, however i would say they are slightly outdated, the bathroom was lovely and balcony was beautiful to sit on in the mornings and nights. The pool is huge, plenty of sun beds to choose from around the pool and the beach. All the staff were so welcoming and could easily tell how hard they work and how serious and professional they are at work. This is the first time i have been to a iberostar hotel, and i don’t really have a bad word to say! I would definitely come back.