Resort Details
- El Bonsai
The ever-popular dishes and flavors of Japan from sushi and sashimi to everything in between. Located in the Tucan lobby.
Hours:Dinner: 6:30 PM - 10:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required.
- El Chiringuito - Beach BarClimb out of the surf and right into a tall cool beverage. Located on the beach.
Hours: 9:00 AM - 6:00 PM - Ice Cream StandNothing refreshes like a cool, smooth ice cream on a hot day. Located near the main pool.
Hours: 11:00 AM - 5:00 PM
- La Cascada - Pool BarConveniently serving you right at poolside. Located at the pool
Hours: 10:00 AM - 6:00 PM
- La Hacienda
A veritable showcase of the finest in authentic Mexican cuisine.
Hours:Snack: 12:00 PM - 5:00 PM
Dinner à la carte: 6:00 PM – 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required for dinner.
- La Plaza BarGrab something before the curtain goes up or at intermission. Located at the theatre.
Hours: 5:00 PM - 12:00 AM - Mare Nostrum
A family style restaurant serving fine Mediterranean dishes, with seafood and shellfish as a specialty.
Hours:Dinner: 6:00 PM – 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear closed-toe shoes or dress sandals.
Reservations: Required. - Palapa Uxmal
Serving all sorts of great international dishes. Located to the right of the main pool.
Hours:Breakfast: 7:00 AM - 12:00 PM
Lunch: 12:00 PM - 5:00 PM
A la carte Dinner: 6:30 PM - 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required for a la carte Dinner.
- Sports Bar
Catch up on all the scores in this bar.
Hours: 8:00 AM - 2:00 AM
Open to adults 18 years of age and older.
- Tikal - Lobby BarPerfect for a quick refreshment in between activities or just to relax and people watch.
Hours: 8:00 AM - 12:00 AM
- Tulum-BuffetSuperb international fare expertly prepared and beautifully presented.
Hours:
Breakfast: 7:00 AM - 10:00 AM
Dinner: 6:30 PM -10:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Not required.
- Premium Room
View: Garden or Jungle
Bedding: 2 double beds or 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 4 Adults, 2 Children, 4 total including infant
Children 3-12 are surcharged.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- Family Room
View: Garden or Jungle
Bedding: 1 king bed connected to room with 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 4 Adults, 2 Children, 6 total including infant.
Exception - There must be a minimum occupancy of 4 paying guests in the room with a minimum of 2 Adults and 2 children under 12 and under due to system limitations.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- Premium Near Pool
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 4 Adults, 2 Children, 4 total including infant
Children 3-12 are surcharged.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- Junior Suite
Bedding: 1 king bed and 2 sofas.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 4 Adults, 2 Children, 4 total including infant
Children 3-12 are surcharged.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- Two Bedroom Family
Bedding: 1 King bed and 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: Min 2 & Max 6 adults, Min 2 & Max 4 children, 6 total including infant.
Maximum of 2 children through the age of 2 stay free in existing beds with at least 4 adults. Children ages 3 - 12 are surcharged.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- Junior Suite Ocean Front
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 4 Adults, 2 Children, 4 total including infant
Children 3-12 are surcharged.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- Junior Suite Ocean Front Beach Access
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 4 Adults, 2 Children, 4 total including infant
Children 3-12 are surcharged.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- Two Bedroom Penthouse Suite Ocean Front
Bedding: One bedroom with 1 king bed and 2nd room with 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 3 Adults, 2 Children, 4 total including infant
Children 3-12 are surcharged.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- Premium Near BeachBedding: 2 double beds or 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 4 Adults, 2 Children, 4 total including infantChildren 3-12 are surcharged.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- PROMO ROOM - DOUBLE
Bedding: 2 double beds or 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 4 Adults, 2 Children, 4 total including infant
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- PREMIUM TROPICAL VIEWBedding : 2 double beds or 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 4 Adults, 2 Children, 4 total including infant- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Safe
- Premium Pure WellnessBedding : 2 double beds or 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 3 Adults, 2 Children, 4 total- Air conditioning
- Balcony/Lanai/Terrace
- Hair Dryer
- Safe
- Widescreen TV
- Wireless internet connection
- PREMIUM PROMO ROOM
Bedding: 2 double beds or 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 4 Adults, 2 Children, 4 total including infant
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- Beachfront*
- Doctor on call*
- Ironing Amenities (On Request)*
- Liquor store*
- Meeting rooms*
- Parking*
- Pool
- Wireless internet connection in public areas
* Fees may apply
- ArcheryTry an ancient sport that really develops good hand-eye coordination.
- Children's program *STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- DancingLearn all the most popular steps.
- Gym
- Sailing *
- Teen programs *- Teens disco- Eagle Star camp - 13-17 years old
- Tennis courtWork on your backhand or just enjoy hitting a few balls with a friend.
Reservations: Required.
- Kayaking *Have fun challenging the waves. First hour is free, additional charges incurred afterwards.
- Parasailing *Take to the sky for an incredibly breathtaking experience. Additional charges apply.
Reservations: Required. - Scuba diving *
Diving Center run by Dressel Divers located right on the beach of the hotel. International Certified instructors, dive safely in comfortable boats designed for diving.
Diving Center PADI 5 STARS.
- Snorkeling *Explore an entire ecosystem in just a few feet of tropical water. First hour is free, additional charges incurred afterwards.
- Windsurfing *Learn how to ride the waves with this thrilling sport. First hour is free, additional charges incurred afterwards.
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11393 reviews
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Aug 24, 2026Amazing hotel, but the ocean wasn't good
Everything was great at the hotel—the room, the food, and the drinks. The resort had a beautiful layout, and it was lovely to see so much interesting wildlife around the property. The only downside was the large amount of sargassum that accumulated in huge piles along the beach. We had to walk over the piles to reach the clean water, which was quite unpleasant and unfortunately took away from the vacation experience a little.
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Aug 14, 2026Fraud certificate/membership
The resort itself is pretty okay. But do not trust the certificate they try to sell during your stay. They will schedule a meeting during luring you to a free spa secive or a credit you can use for other services in the resort. Go attend the meeting but do not buy any of the certificates they are trying to sell. They get you to pay for these upfront and give you rooms that are basic. A lot of times these rooms are not worth the money you pay for upfront.
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May 06, 2026
Best Resort Experience
This was probably the best resort I have been to compared to. The layout is amazing and nature is everywhere. The beach was also really nice. Seaweed issue are a given but they clean it up every single day. Service was top notch, food was top tier and the bartender Edgar made the BEST drinks in the entire resort. 10/10 recommend
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Apr 10, 2026Embracing the mexican culture and lots of wild life on premisses
We have been coming to this hotel since 2011 and love it. I have taken a star because food could use some help although it has been been than previous years. If you have kids, the star club is a loving place for them to be at and they have different activities and shows daiily. PILAR , KAREN , JESSIE AND NICOLE ARE TUELY GEMS. Never felt more confortable and they have great comunication. At the restaurants, george (we ve known for years now) yahir, isaac, benito and samuel are great and are quick to help, although everyone is helpfull we always are happy to see their faces and they go above and beyond for us always. Check in and out are fast and nice . I have just one little hick up whitch is that when i book it says 2 doubles or one king and i always get to pay ti get the king when i get there, uts a little disconcerning. Rooms are clean we always stay in building 11 or 12 close to the pool. There are activities all day for all ages and families have great fun. The entertainment is amazing and has been getting better and better. We ll be back when they re open , april is my favorite time to go, sweeter fruits, not too hot or humid, it s the best time. Hopefully they will have taller slides for bigger kids im mind for the remodel
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Apr 09, 2026
Great Resort
We just returned from an awesome trip at Iberostar Waves Tucan. Here are my two cents I like to see as a family: Beach- Best one I’ve been to in Mexico. Nice, soft, white sand. Ocean was clear and all kinds of blue. Beautiful. Pool- There are a few shallow areas but the pool is generally quite deep. Wasn’t an issue for us as our kids are good swimmers but this could be concerning for those who can’t. I feel the pool needs a facelift, but I hear there are renovations coming. Even so, the pool was great with ample spaces to lounge. Food- Always something good to eat. No one in our group was complaining. Grounds- Beautiful. Having the jungle right there is great. They take really good care of the grounds. Rooms- I understand these are being renovated, and they need it. That being said, they were clean and comfortable. Service- The staff were very friendly. Shout out to Isabel in the Tulum buffet. She was our server most days and was always nice. I would definitely come back. I’m really curious to see what the renovations will be like. I’m scared the Reno’s will push this resort out of my price range, but time will tell!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisorySTUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March & April, Groups shall adhere to the following conditions: · All student/youth groups must be preapproved & will be reviewed case by case
- AdvisoryFamily Room - category has a minimum occupancy of 4 paying guests. If this requirement in not met, the hotel will deny the booking.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryIberostar announced a temporary closure of Waves Tucán and Waves Quetzal from May 15 to November 30, 2026, due to remodeling. Guests can either reactivate canceled reservations at the original hotels or be relocated with an automatic upgrade to Iberostar Selection Paraíso Lindo. The upgrade includes access to a wave pool, water park, room service, nightclub, shopping center, and nearby Iberostar Waves resorts. Transfers must be adjusted accordingly.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 13
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.