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Carretera Chetumal - Puerto Juarez, km.309
Playa Paraiso, QR 77710
MEXICO

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6399 reviews

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Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya - All Inclusive is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities. Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.

Location: Riviera Maya - Beach

Please note when booking a Family room, the minimum occupancy for this room category is 4 adults.
The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:

- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:

- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

Effective - 11/01/2019

SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy

Pets Not Allowed

Cancun International Airport (CUN): 23 miles

Year Built: 2004
Accessible rooms: 5
Floors: 3
Suites: 434

† Fees may apply

24-hour front desk
24-hour room service
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Accessible rooms
ATM/Cash machine†
Babysitting†
Baggage hold
Bell staff/porter
Business services†
Children programs

24-hour front desk
24-hour room service
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Accessible rooms
ATM/Cash machine†
Babysitting†
Baggage hold
Bell staff/porter
Business services†
Children programs
Children welcome
Children's play area
Complimentary wireless internet
Concierge desk
Elevators
Exercise gym
Free parking
Golf†
Housekeeping - daily
Laundry/Valet service†
Lounges/bars
Meal Plan Type: All Inclusive
Non-smoking rooms available
Pool
Room service
Safe deposit box
Sauna
Shopping mall†
Spa†
Tennis court
Tour/sightseeing desk
Wakeup service
Water sports†

more (+)

Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.

Business Services†
Internet Access†

† Fees may apply

Junior Suite

Bedding: 1 king or 2 double beds - specific bedding types can not be guaranteed

Occupancy limits: 4 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3 - 12 are surcharged.

Additional Amenities: Spacious suite with a private balcony with garden view. Concierge service, nightly turndown service, and 24-hour room service. Spacious bathroom with double vanity sink, shower and separate whirlpool tub. Total area is 624 sq. ft.

Double Pool View

Bedding- 1 King or 2 Double beds
Bedding requests are strongly recommended, however are not guaranteed.

Occupancy limits: 4 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3 - 12 are surcharged.

Additional Amenities: Spacious suite with a pool view, convenient to beach and pool, with a private balcony with garden view. Concierge service, nightly turndown service, and 24-hour room service. Spacious bathroom with double vanity sink, shower and separate whirlpool tub. Total area is 624 sq. ft.

Superior Junior Suite

Bedding: 1 king or 2 double beds and pull out sofa. Specific bedding types can not be guaranteed.

Occupancy limits: 4 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3 - 12 are surcharged.

Additional Amenities: Spacious suite with a pull out sofa with a private balcony with garden view. Concierge service, nightly turndown service, and 24-hour room service. Spacious bathroom with double vanity sink, shower and separate whirlpool tub. Total area is 667 sq. ft.

Two Bedroom Family Junior Suite

Effective: 11/01/2019

Formerly: Family Junior Suite

Bedding: 1 king in first room, 2 doubles in connecting suite.

Occupancy limits: 6 adults, 2 children, 6 total combined.

Important Note: Minimum of 4 people must book this room and first 4 must pay adult rate before child rate applies. Maximum of 2 children through the age of 2 stay free in existing beds with at least 4 adults. Children ages 3 - 12 are surcharged.

Additional Amenities: Spacious suite with a guaranteed connecting suite with double beds; each with a private balcony with garden view and a standard bathroom. Concierge service, nightly turndown service, and 24-hour room service. Spacious bathroom with double vanity sink, shower and separate whirlpool tub. Total area is 1,248 sq. ft.

Two Bedroom Family Suite Junior Superior

Effective: 11/01/2019

Formerly: Family Superior Junior Suite

Bedding - 1 King or 2 Doubles Bedding requests are strongly recommended, however are not guaranteed.

Occupancy limits: 6 adults, 2 children, 6 total combined.

Presidential Junior Suite

Bedding: 1 King bed

Has a separate living room and dinning room area.

Additional Amenities: Aromatherapy (1 per stay), Early check in/late check out upon availability, romantic turn down (1 per stay), 24 hrs room service, access to SPA wet area

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bath tub with spray jets
Bathrobe
Cable television
Coffee/Tea maker
Double vanity
DVD player
Hairdryer
Internet access
Iron
Ironing board
Kitchenette
Minibar
Safe
Shower
Slippers
Turn down service
Widescreen TV
Wireless internet connection

Presidential Suite

Bedding: 1 King

Occupancy limits: 4 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3 - 12 are surcharged.

Superior Star Prestige Junior Suite

EFFECTIVE FROM: 11/01/2019

View: tropical/jungle view

Bedding: 1 King or 2 Double Beds

Occupancy limits: 4 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3 - 16 are surcharged

624 sq ft.

* Convenient location close to the beach and pool

* Star Prestige amenities and access to

the exclusive areas

EFFECTIVE UNTIL: 10/31/2019

View: tropical/jungle view

Bedding: 1 King or 2 Double Beds

Occupancy limits: 4 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3 - 12 are surcharged

624 sq ft.

* Convenient location close to the beach and pool

* Star Prestige amenities and access to

the exclusive areas

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bath tub with spray jets
Bathrobe
Cable television
Coffee/Tea maker
Double vanity
DVD player
Hairdryer
Internet access
Iron
Ironing board
Kitchenette
Minibar
Safe
Shower
Slippers
Turn down service
Widescreen TV
Wireless internet connection

Standard

Superior

Family Room

Double Garden View

Junior Suite Star Prestige

Double Near Pool

Last Room Available

† Fees may apply

El Fogon

An international A la carte restaurant serving a wide selection of breakfast, lunch and dinner dishes, ranging from fruits and vegetables to all types of meat, fish and shellfish dishes, tasty desserts and sweet or savory breakfasts. Book your table for dinner.

El Rancho Steak House

A la carte specialty restaurant serving dinner only.

El Tapatio

A la carte dining. Dinner menus packed with the culinary delights of Mexico offering maximum quality and flavor. Reservations required.

Grill and Snack Bar

Casual poolside restaurant offering lunch, snacks, and grilled items during the day.

L’Etoile Restaurant

A la carte dining, offering French specialties for dinner only.

La Marina

Seafood specialty dining serving dinner only.

La Pagoda

The very best in international cuisine awaits you in our buffet restaurant serving breakfast and lunch. Here you will find a huge range of tempting fruits and vegetables, as well as meat and seafood dishes and a selection of tempting desserts.

Various Lounges/Bars

- Las Rocas
- Bar Theatre
- Las Olas - Pool bar

Children's pool

Kids splash park
Children's program, onsite
Guaranteed supervised fun and games for kids at Star Camp for children. The perfect place to keep kids and teenagers amused during your holiday.
Direct access to a beach
Fitness center on-site
Golf†
- Golf Carts
Hot tub
There are 2 outdoor hot tubs.
Motorized Water Sports†
For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving centre, run by DRESSEL DIVERS INTERNATIONAL. This centre organises numerous boat trips and scuba diving and snorkelling excursions, as well as diving lessons.
Non-Motorized Water Sports
Kayaking
Windsurfing
Beach volleyball
Catamarans
Aqua gym
The scuba clinic
Snorkeling

Other activities include:
Aerobics
Yoga
Shooting tournaments
Archery
Basketball
Cycling
Billiards
Bocce
Football
Gymnastics
Table tennis
Pool
There are 9 pools on-site including 3 lake pools, an activity pool, 2 private pools, a lazy river, a kids splash park and the only wave pool in Riviera Maya. This property has swim-up bars.
Sauna
Spa†
Steam bath
Tennis court
There are 3 tennis courts on-site.
- Available equipment

† Fees may apply

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General Policies:

Pet Policy

Junior Suite

Double Pool View

Superior Junior Suite

Two Bedroom Family Junior Suite

Two Bedroom Family Suite Junior Superior

Presidential Junior Suite

Presidential Suite

Superior Star Prestige Junior Suite

Standard

Superior

Family Room

Double Garden View

Junior Suite Star Prestige

Double Near Pool

Last Room Available

El Fogon

El Rancho Steak House

El Tapatio

Grill and Snack Bar

L’Etoile Restaurant

La Marina

La Pagoda

Various Lounges/Bars