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Av. Xaman-Ha, Lote Hoteler 2. Playacar
Playa del Carmen, QR 77710
MEXICO

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Based on 5231 reviews

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Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.

Location: Playa del Carmen - On Beach

***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy

Pets Not Allowed

Cancellation Policies

Cancellation Deadline: 3 Days prior to arrival.
Late Cancellation Penalty: 1 Night
Applies: Sunday - Saturday(11/1/2017 - 10/31/2018)

Cancun International Airport (CUN): 37 miles

Year Built: 1997
Accessible rooms: 2
Floors: 3
Total rooms: 350

† Fees may apply

24-hour front desk
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Accessible rooms
Babysitting†
Bell staff/porter
Children programs
Children welcome
Children's play area
Complimentary wireless internet
Elevators Not Available

24-hour front desk
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Accessible rooms
Babysitting†
Bell staff/porter
Children programs
Children welcome
Children's play area
Complimentary wireless internet
Elevators Not Available
Exercise gym
Free parking
Golf, Offsite†
Housekeeping - daily
Laundry/Valet service†
Meal Plan Type: All Inclusive
Non-smoking rooms available
Pool
Room service
Safe deposit box
Shopping mall†
Spa†
Tennis court
Tour/sightseeing desk
Wakeup service
Water sports†
Wireless internet connection in public areas

more (+)

† Fees may apply

Standard Room

Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-12 are surcharged.

Exceptions: 3/1/19-4/14/19

Occupancy limits : 2 adults, 2 children, 4 total.

Maximum of 2 children through the age of 2 stay free in existing beds with 2 adults

Children 3-12 are surcharged.

Additional Amenities: Room with private balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

Handicap rooms available.

Superior

Bedding - 1 King or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-12 are surcharged.

Exceptions: 03/01/18-04/14/18

Occupancy limits : 2 adults, 2 children, 4 total.

Maximum of 2 children through the age of 2 stay free in existing beds with 2 adults

Children 3-12 are surcharged.

Additional Amenities: Private balcony with garden or jungle view, priority location convenient to beach and pool, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

Family

Bedding - One room contains 1 king bed and one room contains 2 double beds.

Occupancy limits - 6 adults, 2 children, 6 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-12 are surcharged.

balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink, bathrobes, and shower. Total area is 754 sq. ft.

Junior Suite

Bedding - 1 king bed and 2 sofas.

Occupancy limits - 4 adults, 2 children, 4 total

Maximum of 2 children through the age of 2 stay free in existing beds with 2 adults

Exceptions: 03/01/18-04/14/18

Occupancy limits : 2 adults, 2 children, 4 total.

Maximum of 2 children through the age of 2 stay free in existing beds with 2 adults

Children 3-12 are surcharged.

Additional Amenities : Private balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 409 sq. ft.

Handicap rooms available.

Ocean Front Junior Suite

Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 2 children, 4 total

Maximum of 2 children through age 3 stay free in existing beds with at least 2 adults. Children 4-12 are surcharged.

Occupancy limits - 4 adults, 3 children, 4 total

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adult

Additional Amenities: Private balcony with oceanfront view, convenient location on first floor near pool, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

Superior Junior Suite

Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 3 children, 4 total

Located on the Tucan side of resort.

Junior Suite with private terrace with ocean view, beachfront location on the first floor with direct access to the beach, mini bar stocked every other day with international beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

Occupancy limits - 4 adults, 3 children, 4 total

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adult through August 1, 2016.
Maximum of 3 children through the age of 2 stay free in existing beds with 2 adults

Children 3-12 are surcharged

Presidential Suite

Bedding: First room has 1 king bed, second room has 2 double beds

Occupancy limit: 4 Adults, 3 children, 4 total.

Maximum of 3 children through the age of 2 stay free in exisiting beds with at lest 1 adult.

Spectacular Presidential Suite is located in front of the beach with a wide terrace and Jacuzzi. Two comfortable bedrooms with adjoining door. Each room has its own bathroom. Room service from 11 am to 11 pm and unlimited dinners at our A la Carte restaurants. Mini Bar stocked daily with beer,water and sodas. Pool towels in the room. Kitchenette with kitchen tableware. Wi Fi available with no extra charge. Private check in at the room. Early check in/late check out upon availability. Access to SPA exclusive wet area. Daily turn down service. Aromatherapy and romantic turn down (1 per stay).

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathrobe
Bathroom amenities
Cable television
CD player
Ceiling fan
Coffee/Tea maker
Hairdryer
Iron
Ironing board
Microwave
Minibar
Safe
Separate tub and shower
Slippers
Widescreen TV
Wireless internet connection

Star Prestige Superior Room

View: Tropical/Jungle View

Bedding: 1 King Bed or 2 Double Beds

Occupancy limit: 4 Adults, 2 children, 4 total.

Maximum of 2 children through the age of 2 stay free in existing beds with at least 1 adult.

† Fees may apply

Various Lounges/Bars

Uxmal beach bar
La Mascara disco bar
La Plaza theater bar
El Paso lobby bar
La Marimba restaurant bar
Kiosko beach bar
Tikal lobby bar

Various Restaurants

Cozumel - International buffet offering breakfast, lunch and dinner with 'show cooking'.
La Hacienda - Mexican specialty restaurant featuring a la carte dining.
La Gondola Restaurant - Italian specialty restaurant featuring a la carte dining.
Mare Nostrum - Mediterranean specialty restaurant featuring a la carte dining near lobby Tucan
Uxmal - Beach restaurant offering grilled foods and snacks for lunch.
Bonsai - Japannese a la carte restaurant. Teppanyaki show cooking.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies and dress
codes. Please note the following a la carte restrictions: stays of 3-4 nights are guaranteed one reservation for a specialty restaurant, stays of 5 - 6 nights are guaranteed 2 reservations for a specialty restaurant. Seven nights 3 reservations are guaranteed for a specialty restaurant. Additional reservations are based upon availablility. All other dining will be at one of the hotel's buffet restaurants.

Children's program, onsite

Guaranteed supervised fun and games for kids at the Kids Club for children aged between 4 and 12. The perfect place to keep kids and teenagers amused during your holiday. They'll have fun drawing, reading, playing, watching films and making friends with other children from all over the world.
Direct access to a beach
Fitness center on-site

Fit & Fun Fitness Program
General†
Other activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, gymnastics and table tennis.
Hot tub
1 Outdoor Hot Tub
Motorized Water Sports†
For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
Non-Motorized Water Sports

Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling
Pool
4 outdoor pools
1 Swim-Up Pool Bar
Spa†
Steam bath
Tennis court
- Available equipment

† Fees may apply

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General Policies:

Pet Policy

Cancellation Policies

Standard Room

Superior

Family

Junior Suite

Ocean Front Junior Suite

Superior Junior Suite

Presidential Suite

Star Prestige Superior Room

Various Lounges/Bars

Various Restaurants