Jade Mountain At Anse Chastanet Resort - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1353 reviews

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  A nature reserve

  Jade Mountain is built around the idea of eco-luxury and getting closer to nature. For some people this is the entire point. For this particular grumpy old man it turned out to mean that nature was now inside the room and had brought several friends. All the roads on this beautiful island seem to go up and down the sides of hills and mountains, so don’t expect to get anywhere fast. The final stretch to the hotel is best described as a rumble strip that has ambitions of becoming a rollercoaster. By the time we arrived, both my wife and I felt mildly unwell, which is an interesting way to begin a luxury holiday. If you can afford it, a boat transfer is a far more civilised idea. There is no traditional reception; staff simply appear at your room for check-in and check-out. This is, one must admit, rather civilised. We were on the ground floor. The rooms (known as sanctuaries) have no proper windows or fourth wall, so one is open to the elements. The mosquitoes located me within minutes of arrival, at which point I crawled under the mosquito net in the manner of a man who has just realised he may have made a slight error of judgement. The net performed admirably. The mosquitoes, to their credit, were also very good at their job. They found me in the shower and again at the toilet, which felt personal. Birds also paid regular visits. We ordered bananas with room service; they pecked through the cling film and left droppings on the plate. One quickly learns that ordering food is, in effect, an invitation. There is no large shared swimming pool, only a decorative one in the restaurant. Our room had a bath rather than a private infinity pool. The ceiling fans do a heroic job and it is not too hot, but there is no air-conditioning. Sunrise occurs at about 6 a.m.; with no curtains this is not so much a suggestion as a firm instruction to wake up. You need to be reasonably fit. There are 162 steps up to breakfast and no lifts. The rooms themselves are beautifully appointed, which is something. Our butler, Davidson, was excellent. Anything requested was delivered promptly and without fuss — proper service. The food is genuinely very good. Breakfast was of a high standard and the staff were polite, though both mornings one or two items were forgotten even after reminders, and the courses tended to arrive all at once, which is an interesting approach. At around £1,400 a night one does notice the practicalities: open rooms, no air-conditioning, no lifts, and an access road that appears to have been designed by someone with a sense of humour. The open-to-nature concept is clearly intentional. For the right guest it works rather well. For others it can feel like a very expensive, beautifully designed nature reserve that serves excellent food and requires you to climb Everest for the privilege. Beautiful, certainly, especially the beach, Fully relaxing? That rather depends on one’s feelings about mosquitoes, early light and stairs. Overall I would give it 4/5. Davidson was outstanding, the food was of a high standard, and the setting is striking. If you are content with the open-air arrangement and the modest amount of mountaineering required, it can still be a memorable stay.

  Oct 20, 2026
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  Awful experience

  Extremely Disappointing Experience at Jade Mountain Our experience at Jade Mountain was incredibly disappointing, with poor service, a lack of professionalism and a complete absence of basic customer care. During our visit, a cocktail glass fell onto the table, spilling its contents all over my partner’s dress, which cost £2,000. She was left covered in drink and broken glass, yet not a single member of staff offered an apology. The lack of concern shown was disgraceful, particularly given the value of the dress and the distress and inconvenience caused. To make matters worse, four waiters appeared more interested in talking to women in the bar than looking after their customers. Service was so poor that we were left having to pour our own drinks at the table. The problems did not end there. I had specifically informed the staff that I have a mint allergy, yet mint was still served on my dessert. This was completely unacceptable. Allergies should be taken seriously, and informing a restaurant of an allergy should mean that appropriate care is taken to ensure food is served safely. This added another serious concern to an already appalling experience. When we raised our concerns, the duty manager was rude rather than helpful or apologetic. At no point did we feel that our concerns were being taken seriously or that anyone genuinely cared about what had happened. Although a bottle of champagne was eventually provided on the house, we were still expected to pay for our meal, cocktails and water. Given the circumstances, this gesture did little to make up for the experience. A complimentary bottle of champagne does not compensate for a £2,000 dress being covered in a drink and broken glass, nor does it address the failure to take an allergy seriously. For a venue such as Jade Mountain, you would expect a high standard of service, professionalism and hospitality. Unfortunately, our experience fell well below even the most basic expectations. Accidents can happen, but the way a business responds to them says everything. In our case, the lack of an apology, the poor service, the rude management and the failure to respect a declared food allergy made this visit particularly unacceptable. Overall, a thoroughly disappointing experience. We expected far better and would struggle to recommend Jade Mountain based on the service, attitude and lack of care we received. Management should seriously review its staff training, customer service standards and procedures for handling food allergies.

  Oct 20, 2026
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  Don’t bother

  So utterly disappointed with our trip to Jade Mountain for lunch. First up we paid for a couple of sun beds on their sister beach where I was hoping to relax and enjoy a couple of cocktails before lunch. Do not order a cocktail - It is like drinking chemicals and you will have horrendous heartburn after!!! We then went to have lunch at Jade Mountain. Glorious setting and view, the only positive which ironically the staff don’t have any control over! I ordered a cocktail which was significantly better than the synthetic rubbish I had tasted on the beach. The wind at Jade Mountain was pretty full on, something I know no one can control. However when the wind blew my cocktail over, smashing the glass and covering me in both the cocktail and glass cutting my hand, a waiter appeared and swept it up - There was no apology. No offer to get another drink. I had to ask for it to be replaced! And guess what - They tried to charge me for that cocktail on the bill!!! The waiters were too busy calling scantily clad ladies off a table to go behind the bar, for goodness knows what reason, rather than concentrating on the service they were meant to be giving. The food - Nothing special. I’ve had better from a beach shack. Do not waste your money, there are far better hotels to visit and stay at than here.

  Oct 20, 2026
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  Best ever

  There is nothing that can top the experience at Jade. All the loveliest words cannot describe what id did to us when we experienced the vibe, the perfectionism, the motivated more than friendly staff, the location and the extremely good food and delicate winelist. It was just a thrill and was worth every second staying at Jade. We'd love to come back.

  Oct 15, 2026
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  Jade Mountain Honeymoon

  Jade Mountain — An Extraordinary Honeymoon Experience Our experience at Jade Mountain was nothing short of extraordinary. From the breathtaking beauty of the property to the exceptional service, every moment felt intentional, personal, and unforgettable. We are especially grateful to Karolin Troubetzkoy, whose extraordinary kindness made our experience even more special. Karolin graciously upgraded us to an amazing Sanctuary—a remarkably generous gesture that we will never forget. Her thoughtfulness and gracious hospitality touched us deeply and added an entirely new dimension to our honeymoon. It was the kind of generosity that transforms a beautiful experience into an unforgettable one. Our Major Domos—Ain, Lawrenson, and Kieran—were exceptional. They went above and beyond to ensure that our honeymoon was phenomenal. Their attentiveness, warmth, and genuine desire to make our stay special were evident in everything they did. We felt completely cared for without ever feeling that the service was intrusive. The culinary experience at Jade Mountain was simply outstanding. We enjoyed fantastic breakfasts in the Sanctuary, surrounded by the extraordinary beauty of St. Lucia. And dinner? Completely next level. The farm-to-table cuisine was absolutely delicious, beautifully prepared, and a true reflection of the incredible ingredients and creativity of the Jade Mountain culinary team. Nadia and Hygenis also deserve special recognition. They always seemed to be nearby when we needed them, ready to answer our questions, share their knowledge, or simply engage us in enlightening and enjoyable conversation. Their presence added another layer of warmth to an already exceptional experience. But what stands out most about Jade Mountain is the people. The entire JM team is exceptional. There is a genuine sense of pride, hospitality, and connection throughout the property that is difficult to put into words. Jade Mountain did more than provide us with a beautiful place to stay—it gave us an experience we will carry with us for years to come. We came to St. Lucia to celebrate our marriage, and Jade Mountain helped make that celebration truly magical. To Karolin and the entire Jade Mountain family: thank you for your extraordinary generosity, your warmth, and the beautiful memories you helped create for us. We are deeply grateful. Jade Mountain is not simply a resort. It is an experience, a feeling, and a memory—and ours will always be a very special one. ❤️🌴✨

  Oct 07, 2026