JOIA Bavaro by Iberostar - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16233 reviews

• 

  Great time

  I thoroughly enjoyed my stay at Joia. The food was the best I've ever had at an all inclusive and the service was outstanding. I especially enjoyed Marcus and Jelly on the entertainment team. As I solo female traveler, I felt completely safe. The resort is very clean, beautiful and peaceful. I thought the workshops were very informative and enjoyable. Loved learning about mamajuana and coffee. The evening were very nice as well, with lovely singers and such a plus, in my book, that the theatre is air conditioned. Looking forward to returning.

  Sep 02, 2026
• 

  Excellent

  Victor and Houston was very attentive to our needs. I greatly appreciated both of them. The best butler's hands down. Thank you for everything.

  Sep 02, 2026
• 

  The best resort!!!

  Houston and Victor were great butlers for us. Our every need was addressed . They kept asking if we needed anything wherever we went on property and they were around.

  Sep 02, 2026
• 

  Five star excellence!

  Excellent stay after a rocky start — we would happily return! We had a bit of a rocky start to our stay, with several issues during the first couple of days including problems with our room, the hotel app and some requests not being followed up. However, after speaking with management for a second time, the issues were taken seriously and the team went above and beyond to turn things around for the rest of our vacation. Our butlers, Valentin and Junior, gave us their WhatsApp numbers so we could contact them directly, and we received a very genuine apology from Jorge and the head butler Darlyn. From that point onwards, staff regularly checked in with us to make sure everything was going well, and the remainder of our stay was excellent. The resort itself is beautiful. The grounds are exceptionally well maintained, with staff constantly cleaning and looking after the property. The WiFi was also excellent throughout the resort. The massage and hydrotherapy areas were excellent, and the daily housekeeping and evening turndown service were consistently very good. Food was very good overall, with the steakhouse being our favourite. The ribeye was genuinely the best I have ever had. Service at both the buffet and the à la carte restaurants was also excellent, and food and drink service to the beach was generally very good. Once we had direct contact with our butlers, Valentin and Junior were both extremely friendly, attentive and helpful. A special thank you to Jorge and Darlyn for the heartfelt apology and special surprise in the room. Thank you also to Valentin, Junior, and all of the other amazing staff involved in turning our stay around. Their efforts genuinely made a difference and ensured that we finished the holiday on a very positive note. Overall, while the first couple of days were frustrating, the way the team responded to our concerns and the quality of the remainder of our stay left us with a very positive impression. We would absolutely love to return one day!

  Aug 31, 2026
• 

  Go Johnny Go

  Today is our last day at JOIA Bávaro, and I couldn’t wait any longer to write this review. My wife and I are Rose Gold members, and we couldn’t be happier. As you can see from the title, “Go Johnny Go!” There’s a reason for that. Johnny Toribio played a huge part in making this vacation one we will never forget. From the time we booked our reservation in the United States, Johnny helped plan our itinerary and made sure everything was perfect. Every experience was another WOW moment, and words really can’t express how grateful we are for everything he did and for showing us what the Grand can truly be. Of course, Johnny couldn’t do it alone, and there are several people who deserve recognition. Jessica Ponce, the General Manager, is absolutely amazing. She will move mountains to make sure you are happy and comfortable. Every time we saw her, she had a huge smile and asked if everything was up to our standards. We never had a complaint. Paloma Troncoso at the Prestige Lounge also made things happen wherever we went. Simply giving our room number seemed to make the magic begin. And you don’t have to be a member to receive this level of service. Ainhoa Hernandez was incredibly knowledgeable and helped us discover new areas of the resort that weren’t here last year. And don’t miss the Star Café — the ice cream is fantastic! A huge thank you to Augusto, Martin, and Hamlet at the Beach Prestige Lounge. These guys never miss a beat and somehow know what you need before you even ask. And finally, our wonderful butlers, Ansy and Armando, were always there to make sure our room was perfect and everything was ready for the day. JOIA Bávaro has really stepped it up this year, especially compared to last year. To everyone mentioned here, and everyone working behind the scenes, thank you for making this vacation so incredible. My wife and I are leaving with amazing memories and can’t wait to see what adventures await us next year.

  Aug 29, 2026