Resort Details
- The Grand Cellaran exclusive cellar with more than 200 wines importedfrom the most prestigious world wine regions
- Various Lounges/BarsEl Mirador - Lobby bar
Sirenita - Aqua Bar
Rhapsody - Music Bar
Esplendido - Smoke bar
Coliseo - Theater Bar
Health Bar - Various Restaurants2 buffets, including the popular Bella Vista Restaurant and La Brisa Restaurant.
4 a la carte restaurants, 2 of which include fabulous sea views. 1 pool restaurant is also available. Enjoy delicious cuisine at:
- Venecia, Italian restaurant
- L'atelier, Gourmet restaurant
- Haiku, Japanese restaurant
- Tony's, Surf & Turf restaurant
Please contact guest services upon arrival for complete details.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services
- Internet Access†
- Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Bike rental
Complimentary bike tours.
- Direct access to a beach
- Fitness center on-siteFit & Fun fitness program.
- General
Other activities include aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Golf †18-hole P.B. Dye golf course.
Green fees and carts are at an additional charge ($). - Hot tub6 outdoor hot tubs.
- Leisure FacilitiesOther activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Motorized Water Sports †Jet skis are available.
- Non-Motorized Water SportsKayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling.
- PoolThere are 3 pools on site, including an activity pool and a lake pool. This property has swim-up bars.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 2 tennis courts on-site. All courts are lit and feature complimentary use.
- On-site Entertainment
Live nightly shows in theater/disco/casino
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10085 reviews
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May 09, 2025Amazing resort
The resort was very very beautiful. We had the best time with all the activities and shows. The pool and beach were so fun. One of the many things that impressed me was how beautiful and clean the bathrooms all around the property were. The food was the best we have eaten at any all-inclusive. Don't miss the Gala night at the buffet. We will definitely be going back.
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May 09, 2025
GRAND AGAIN
Got to witness the new tables & chairs being unpackaged at Bella Vista for outside dining-asked all over where Myrna was located-finally someone said she was a butler in the main building and there she was-just doesn't seem the same without her personality around the pool-food was great-room was great-all good but for a couple of days of seaweed on the shore-people like Dennis-Ilse-Paulina-Nubia-Marco-Lorena-America -Naeomi-Elizabeth-Karolina-Lucas-Gonzalo-and many many others will make your stay-----GRAND----
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May 09, 2025Service not the same this time 🙁
My husband and I are Iberostar loyalists and stayed at this beautiful resort last May, loved it so much and could not wait to come back this year. However, unfortunately, so far our experience here has not been the same. Started with a longer wait than usual for check in when there were only one couple ahead of us, followed by lack of service for our room amenities. Could not get water nor Kleenex for our room for many hours!! Had to keep asking the concierge outside our suite. Service in the dinning room is also very slow. Getting coffee refills for breakfast was rather challenging. Seems like lack of staff working. Hopefully our next 8 days will improve.
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May 06, 2025
It’s all about you and a plus great service, too!
Once again I am writing my review before our trip is completed. It is for those of you that are still on the fence, deciding whether or not to pick this hotel for your unforgettable trip to Caribbean. I personally have a full trust in this hotel, so my choice was easy. My wife, on the other hand, reads a lot of review. Sometimes she reads them to me and some of those register in your mind even when you do not want it. So, here is my unsolicited opinion. I am very happy we chose the Iberostar JOIA PARAISO! For us, we could not find any changes for worse. Nothing! Management? As busy as they are, they will stop in the middle of their way and talk with you, giving all of their attention and listening to your concerns and suggestions. The resolutions are quick and effective! And you know what? Once you meet them, they will remember you, even from the last year. Thank you, Mario, Denis and Ilsa! You never made feel unwelcome and never treated us as clients, but more like a family! Personnel? As friendly as they can be! They remember you personally and even your preferences! Thank you Leslie and your Team of Star Prestige! You managed to get us in the room prior to check in time and the location of the room is just perfect! Food and drinks? Plentiful! One of the reviews said they saw a change in the menus and less variety than before. Well, that is not our experience! Breakfasts and lunches at the buffet offer lots of different choices. I just spoke with the Food Concierge Noemi ( a very sweet and friendly person) and together we estimated that for today’s lunch they offered more than 80 different entries, salads, fruits and pastries. I think it’s more than that, but did not want to count them. Meat, fish, poultry, burgers, cheeses - they got it all. File mignon for lunch - you got it! So, no changes there, only good ones. And personnels working at the restaurants? They remember you and greet you like an old friend! Thank you Felix, Alberto, Leonardo, Josue and many others, old friends and new ones! We are happy to see you, and we feel welcomed here. We have scheduled the Chef’s Experience with Yadir tomorrow and can’t wait to see our old friend again. Bars? I am not sure, since I only stop there for a coffee, not for alcohol. But they are always busy! And variety on the shelves is impressive! Hotel grounds and rooms Always clean and taken care of. Rooms are cleaned daily and feel fresh and clean. No bugs, no mold, no stale smells. Our cleaning lady Alondra was finishing our room before we come for lunch and did a great job. Beach. Recent storms brought some seaweeds but it is cleaned daily. The beach right in front of JOIA is not the best, but only 100 feet to the left it is really good. There was only a small hiccup at the sauna with temperature below my low, but I was explained that some clients before us put excessive amount of water on the rocks and it ruined the heating elements. It works, but not at full capacity. And a new element has been ordered. As you can see, I can write a novella about this place, but that is not my intention. I am writing this review to give my personal opinion. Can you fings you don’t like? You may. Can you not find the food that was there last year but not today? I think you may. But you can always ask for help and a substitute will be provided, if possible. My honest advice - always seek resolution, not a reason for a conflict! OK, I think it is time for me to head to the beach now. I know, I missing names and issues, but I am limited in this review. See you here!
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May 01, 2025Let me down a bit
The resort itself is stunning, with grand architecture and a beautiful blend of Mexican and European styles. However, the service and food quality fall short of what you'd expect from a hotel of this category. We had a particularly unpleasant experience when trying to schedule our shuttle back to the airport. Even though four rooms were reserved under one name, the staff seemed unwilling to honor the promised complimentary shuttle for each guest. The representative from the W2M/M2W company (May 28, noon) was extremely unprofessional—definitely not a good reflection of the resort. I strongly recommend the hotel reconsider using that shuttle service. In general, the staff could be more welcoming and cheerful. The food was disappointing—barely a 2-star experience. The resort seems to cater mainly to older, retired guests who return regularly, so it might not be the right choice if you're looking for a livelier atmosphere or a younger crowd.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed