With views of the Caribbean Sea and Nichupte Lagoon, this polished resort serves as an upscale home away from home for families, dive-enthusiasts and spa-lovers alike. In the heart of the Hotel Zone, guests can dine at inviting restaurants; cool off under
the refreshing waterfall; indulge in a treatment at the dynamic spa; mingle at the pool bar and unwind in polished guestrooms where contemporary décor, modern amenities and personalized touches create the ideal setting for relaxation.
Location: Cancun - Beach
- Important Information For Our Guests
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
- Christmas and New Year's Eve Gala Dinner surcharges are not included in the rates, and are optional.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.The hotel reserves the right of contracting Spring break and/or Summer break groups with specialized Student's Tour Operators exclusively.
All spring breakers must be 18 years old to check into the hotel, otherwise they will not be accepted unless accompanied with parents or a deposit of $100 USD per room is required as a guarantee against possible damages within the hotel. Any violation of
Hotel rules and regulations, may result in immediate eviction from the hotel.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Gala Dinner:
Guests wishing to attend the Christmas and New Years eve Gala event will be charged additional payable directly to the hotel.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Pet Policy
Cancellation Policies
-
Cancellation Deadline:
7 Days prior to arrival.
Late Cancellation Penalty: 2 Nights
Applies: Sunday - Saturday(12/21/2018 - 4/7/2019)
-
Cancun, Mexico (CUN): 15 miles
- Year Built: 1981
- Last Renovation: 2009
-
Accessible rooms: 1
-
Floors: 8
-
Total rooms: 456
† Fees may apply
Standard
View - Sweeping views of either the peaceful Cancun lagoon or the Caribbean Sea .
Bedding - 1 king or 2 doubles - based on availability, bedding request cannot be guaranteed.
Occupancy- 3 adults, 2 children, 4 total
Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults. Children ages 5-12 are surcharged.
Additional Amenities - 365 sq. feet featuring floor to ceiling windows , flat screen TVs, and electronic safes, there is nothing ´standard´ about these rooms!
All rooms include: mini bar, electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in.
Connecting Rooms available.
Deluxe rooms are located on floors 1 through 6 of the hotel and have a boulevard view.
- Air conditioning
- Alarm clock
- Bathtub/shower combination
- Cable television
- Coffee/Tea maker
- Data port†
- Hairdryer
- Internet access
- Iron
- Ironing board
- Minibar†
- Safe
- Telephone
- TV
- Video on demand
Deluxe Oceanview
View - sweeping views of the Caribbean Sea
Bedding - 2 double beds or 1 king - based on availability, bedding request cannot be guaranteed.
Occupancy- 3 adults, 2 children, 4 total
Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults. Children ages 5-12 are surcharged.
Additional Amenities - 365 sq. feet featuring a King size bed or two double beds.With floor to ceiling windows , TV and electronic safes.All rooms include: mini bar($$), electronic safety deposit box (inside the closet), flat screen color T.V., interactive
movies ($$), access to long distance calls when opening credit at check in.
Connecting Rooms available.
Located in the main tower (Tower A) floors one to eight with Ocean front view.
- Air conditioning
- Alarm clock
- Bathtub/shower combination
- Cable television
- Coffee/Tea maker
- Data port†
- Hairdryer
- Internet access
- Iron
- Ironing board
- Minibar†
- Safe
- Telephone
- TV
- Video on demand
Romantic Oceanview
Occupancy- 2 adults, 0 children, 2 total
No children allowed in this category
1 king bed
334 sq ft. with one King Size bed
These luxurious rooms are located in an oceanfront building and feature plasma screen tvs, oversized windows, and a private balcony with relaxing sun chairs. Guests in the Romantic Rooms also enjoy:
*Bottle of Sparkling Wine
*Bathrobles & Slippers
*Krystal Club Services
*15% discount on Massages
*15% discount at El Mortero Restaurant
All rooms include: mini bar ($$), electronic safety deposit box (inside the closet), flat screen plasma T.V., interactive movies ($$), access to long distance calls when opening credit at check in.
Terrace overlooking Caribbean Sea. Located on the first, second, and third floors.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Cable television
- Coffee/Tea maker
- Hairdryer
- Internet access
- Iron
- Ironing board
- Minibar†
- Safe
- Shower only
- Telephone
- TV
- Video on demand
Family Suite
Occupancy - 3 adults, 4 children, 6 total
First 2 children through the ages of 12 are surcharged and the 3rd and 4th children through the age of 12 stay free.
2 double beds and 1 king size bed (two guaranteed interconnecting rooms)
730 sq. feet featuring two Double beds or one King bed per bedroom.
These spacious suites consist of two connecting Deluxe Rooms (guaranteed), and are located in the main tower of the hotel.
All rooms include: mini bar($$), electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in.
- Air conditioning
- Alarm clock
- Bathtub/shower combination
- Cable television
- Coffee/Tea maker
- Hairdryer
- Internet access
- Safe
- Telephone
- TV
- Video on demand
Krystal Club Room
Bedding - 1 King 2 double beds - based on availability, bedding request cannot be guaranteed.
Occupancy limits - 3 adults, 2 children, 4 total.
Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults. Children ages 5-12 are surcharged.
Additional Amenities - The Club Rooms feature marble floors, flat screen LCD TVs, fluffy white duvets accented by splashes of tropical pillows & dark wood furniture, modern bathrooms with rain showers, and of course, private
balconies. Guests in the Krystal Club Rooms also enjoy additional Club Amenities:
*Daily Continental Breakfast
*Coffee & pastries during the day
*Hors d'œuvrés & House wine in the
evening
*Complimentary access to Fitness Center
*Wi-Fi
*20% discount on Massages
*15% discount at El Mortero Restaurant
All rooms include: mini bar($$), electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in.
Connecting Rooms Available.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Cable television
- Coffee/Tea maker
- Data port†
- Hairdryer
- Internet access
- Iron
- Ironing board
- Minibar†
- Safe
- Shower only
- Telephone
- TV
- Video on demand
† Fees may apply