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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14295 reviews
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Dec 10, 2024Below average
Very disappointed with the resort. Overall it has deteriorated in the overall quality. Stayed here before.The beach is great and the snorkeling is wonderful. The pools are great! Bar service is good and staff at beach are great.Protected bay and calm waves. The buffet food is very unimaginative. Fish, pork, beef , but no imagninitive flavours. A lot is very overcooked.Beef and lamb in resyarauntare very tough and sinewy? The cafeteria needs some updating and some “bling”kinda dull. More Mexican cuisine would be great.don’t reccomended the resort for anyone with mobility issues it is extremely “hilly” I would say 3 to 3 1/2 stars.
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Dec 09, 2024Not our thing!
Third time to Huatulco, first time at this resort. We are a couple in our seventies. First impression at check-in…. Mayhem! People and golf carts everywhere! Booked the upgrade to a Brisas Club room, we thought it was worth it as it gives you seven alacart dinners, a small club room for a more private breakfast and happy hour, partial sea view and a larger unit with a balcony. Room was in the Sea Block. This is a huge resort, need golf carts to get around. We did a lot of walking and only called for a cart a few times. If you have any mobility issues, stay away, heard several people very anxious about transport. Having said that they were very prompt when called. From our room we could walk to the Ventura Beach, one of four beaches, sadly you had to have your towel on a beach chair before 6:30 am! Stupidity! The beach chairs are very old and very worn, need replacing. Birds are a nuisance, especially if all you can find is a back row chair under a tree for shade! We moved to the adult pool after a few days and found that more comfortable and less busy but not as shaded. Food was mediocre. Breakfast was good, omelette station, fruit, lots of choice. Only ate at the dinner buffet once and once was enough, don’t care cafeteria style eating. Mediterranean restaurant was the best food we had. Met many Canadians who have been coming here for years. Personally we found it too large, too busy - many families, mainly Mexican and too loud - many weddings. Huatulco is very hot, 34 degrees most days, lots of mosquitoes too, so be prepared. This resort enjoys a beautiful location, has the whole bay, was formerly a Club Med, and it is close to the airport - 20 mins. So has lots to offer but it just wasn’t our thing.
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Dec 08, 2024
Don’t fall for there upgrade rooms !
Don’t fall for the Beach Club upgrade! We went there with 7 other couples, and 3 of us got “upgraded” rooms to the beach club, from our booked junior suite. Don’t fall for it. They were basic rooms, not a junior suite. They did move us to a junior suite the next day, because they said they couldn’t on our check in day. Also, when you check into your room, check that the patio doors and windows lock. We, all had locking door& window problems. I must note, there junior suite are great.
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Dec 01, 2024Excellent vacation. We want to go back!
We just got back 9 days ago, from one of our best vacations ever. A week was definitely not enough for us. Check in was fairly quick. Unfortunately, we didn't get the village that I had requested (Estrellas) but Nubes offered beautiful views too. One glitch was that we needed at least one room with 2 queen beds for our 2 adult children but we're given 2 king rooms. My daughter said she would take the pullout couch but upon opening it up, it was in terrible shape and unusable. Back to the lobby to request another room. It was a 2 hour wait to have it cleaned, but at least it had 2 queen beds. Their toilet often didn't flush well ( someone did try to fix it) but they made do somehow. We noticed the toilet paper is scented. No bueno, as scented paper can cause UTIs in women. I was glad I brought 2 rolls from home but the maid removed our roll when it was only 2/3 done. 😕The beds were every comfortable. There was always hot water, after letting it run for about 2 minutes. The water is fine for brushing your teeth. They did replenish whatever we used from the minifridge, daily. Mostly bottled water. The chocolates that were brought to our rooms one night were the best! I wish we could get them here. La Suiza is the brand. I loved the marble that was used in the countertops and floors. The balconies had beautiful west views of the bay. There was plenty of storage for our clothing. There was a safe, bathrobe, and iron which we never used. The A/C was great when you figured out to set it at it's coldest. The flora and fauna throughout the resort were stunning. Kudos to the garderners for all they do. We always had breakfast (and most meals) at the buffet. Omar at the omelette station was great! A quiet guy but always made my omelette perfectly. There was only one day when we had a hard time finding something tasty for supper. I believe it was Wednesday. Theme days every day at the buffet. One day we ate at the Solarium a-la-carte. The people there were very hard-working and our meals came quickly. After breakfast, we always spent a couple of hours at the adult pool. We never had a problem getting loungers there, usually around 10 am. The pools were clean and not over- chlorinated. Bar service at the pool started at 11 and the servers were very attentive. Wifi was hit and miss there. The resort is very spread out among the hills, so not great for the mobility-challenged. We often chose to walk to and from our rooms (3236 and 3256) which helped work off the extra calories from the food and drink. It was very humid there, so we did take the shuttles often as well. We never had more than a 10 minute wait for a shuttle and sometimes only a minute (all in the timing) except for our last day. Most of the shuttle drivers were very nice and they all worked very hard. Their English was pretty good. The maids were difficult to converse with as they seemed to know little to know English. Time to brush up on our Spanish! We had beige-ish wristbands so we were able to benefit from whatever those in the BBC area did too. The only thing we used from that was top shelf drinks from the bar. Yum...Baileys! The nightly entertainment was great. The team has so much energy! I only wish the karaoke night was longer than an hour, as it took me that long to get the nerve to do it, but.was told it was stood late because a band would be playing at 10pm. The Vibe HUX band was very good. We went on a tour set up through Julio from Nexus Tours/NextTravel through WestJet. He was a wealth of information. The tour to the cascading waterfalls deep in the Mexican jungle with DonJulio was fantastic! We met up with a couple who are in my Facebook group that I created for the resort. It's called "Las Brisas Huatulco for Fun!" That made our vacation even more fun! As for the last day shuttle experience, that one caused us some anxiety. Checkout was at noon and our ride to the airport was to leave at 12:30. We called for a shuttle at 11:55 am. Called 2 more times and in the meantime, my daughter ran down to the lobby to let them know at the Westjet desk, that we were still waiting to be taken down there. Finally 40 minutes after the first call, a shuttle came. We checked out quickly, took some pics with our new friend from my group as well as our driver, Charles, who was also on our tour of the Falls. All in all, it wa sa fantastic vacation at a beautiful resort in a beautiful city. We would definitely return. As a matter of fact, we would love to be at LB permanently. 😀
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Nov 30, 2024
Wait in Heat for car to pick up
The inconvenience of having to wait 20min outside of our room for a car to pick us up and get us from the room to the lobby, pool, or the buffets is pretty frustrating. Their buffet is ok, the selection of food they put out is not the greatest. I saw myself spending more money eating out.