Legends - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1425 reviews

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  Worst Resort Service I’ve Ever Experienced

  I would not recommend staying at Legends Beach Resort in Negril, Jamaica. The only good thing about this resort is the beautiful beach. Unfortunately, everything else was a huge disappointment. The service was extremely poor. Most of the employees seemed like they had no customer service training. The woman serving food at the buffet acted as though she was serving in a prison cafeteria rather than a resort. She was unfriendly and made guests feel like they were a burden. Many of the other staff members never smiled or greeted guests. The reception staff were unpleasant, unprofessional, and not welcoming at all. The beach staff were also rude and unhelpful. The room was very noisy, making it difficult to relax or get a good night’s sleep. The beach facilities were poorly managed. There were only five umbrellas for more than 35 guests, and there were no beach towels available. What was even more concerning was that, while relaxing on the beach, I was repeatedly approached by strangers attempting to sell drugs, including cannabis and cocaine. This made me feel uncomfortable and unsafe, and I did not see any effort to prevent these interruptions. Outside the front of the hotel, I was also repeatedly approached by taxi drivers trying to persuade me to pay for rides to various places. Some of these individuals also offered to sell drugs. The constant solicitation made it difficult to leave or return to the hotel without being hassled. For the price, this resort is simply not worth it. Save your money and choose another place to stay. The beach is beautiful, but that’s not enough to make up for the poor service, rude staff, noisy rooms, lack of basic amenities, and the uncomfortable experience both on the beach and outside the hotel.

  Aug 03, 2026
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  We’ll be coming back!

  We were there for two weeks this time. We had a great time. I really wish the reviewers would lay off Jennifer. She’s always been very kind with us and she is kinda running that area, so she’s going to be flustered at times. Maria, Melissa, and Vanessa were great. My man Michael (the Archangel) does his job on the beach, and the same goes for him as for Jennifer: It’s easy to become exasperated when working security on the beach. We also find Michael to be a really good person. The housekeeping staff were sweethearts. My wife and I would ask them how they did during Hurricane Melissa, and when they told us, we usually had $50 for them. We decided we would help our friends out directly instead of going on GoFundMe. We were happy to do it given the numerous times they took care of us. My wife and I are careful not to leave stuff on the beach here at home, so we know to keep our stuff safe on the beach. Thieves are everywhere. Jane at the buffet and the whole kitchen staff are fantastic. They are overworked. I’ve never griped about waiting for an omelet. Not when that shoreline is staring you in the face. Is this a five-star resort? Of course not. We’ll be coming back next January, and we expect to have another blast. “Dem little but dem talawah!”

  Jul 21, 2026
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  Legends - Sunwing needs to advertise more honestly

  Just got back from a four day stay at Legends. Still not sure how I feel about the vacation.... The beach and people are amazing. The room was comfortable. Sunwing vacations site calls this hotel "Legends Beach Resort", while Tripadvisor here calls it Legends Beach Hotel. It is much more a hotel than resort. Honestly, any failings are due to Sunwing not advertising amenities honestly or ensuring they partner with properties which meet certain basic requirements. The For context, we booked the All Inclusive option and have traveled to numerous AI resorts throughout Cuba, DR, Mexico and St. Maarten. The good: It's a small, walkable resort that is easy to get around. We were on the beach side, and the bed was super comfortable. The view from the ONE restaurant at the resort was amazing. The beach was fabulous with great swimming. The staff at the restaurant, from the manger to the wait staff to the chefs are the highlights of this resort. Rooms are a little dated, but kept very clean. We enjoyed the drinks under the all inclusive plan. The patties sold by a man on the beach are SO good! The less than good: Arrival is not like other resorts where the bus pulls up under an awning and you walk straight in to the main lobby with staff to greet you. The shuttle stopped on the side of the road, driver honked his horn and pointed through the gate, saying, "go there", pointing in the direction of the hotel office. You then have to roll your suitcases through potholes while you try to figure out where he was pointing before you find the office. No beach towels were available. I have encountered towel shortages in Cuba or DR in high season d/t volumes, but you could keep your towel until they next had clean ones. Sunwing needs to make it clear in their ads that beach towels are NOT provided. The Sunwing ads stated there are two restaurants on site. One restaurant is a five minute shuttle ride away at Samsara Cliff resort. The Samsara guests we spoke to said it wasn't worth the trip there. So we stayed onsite and ate at the beach restaurant. Wine is not included in the All-inclusive plan (again not explicitly stated by Sunwing). I've never been to a resort with an AI plan that did not include wine. $37USD for a bottle if you want one. The All-inclusive buffet options were severely limited compared to any other AI resort I've been to in Cuba, DR, Mexico or St. Maarten. There are five hot dish options, with a soup or porridge, and maybe some cold fruit at breakfast. The buffet is not self-serve though. You must wait for the chef to dish your selections for you. The buffet needs reconfiguration, so that you don't have to wait for the overworked chef to serve you whichever foods you choose, especially at breakfast, when she is also making omelettes. If you set the chef apart from the buffet, at an omelette station and let guests serve their own hot items, they would not have to wait a half hour if they only want the sausage, bacon or hash browns. Meats, cheeses and breads would also be appreciated as a lunch option. The one pool I saw on the beach side is quite small with few loungers. Two families using it made it look full to capacity. (It wasn't an issue for me because I prefer the beach for swimming. I don't like large pools with swim-up bars with guests who sit and drink all day and never leave to use the restroom.) There is nowhere in the resort to get even a glass of water after the restaurant closes at 10pm. Again, most of the people were super friendly. I think my iffy review is mostly based on my expectations because of previous experience with all-inclusive resorts. I've been to 3* AIs in Cuba which had beach towels, a welcoming staff, a lobby bar open 24 hours and beach towels. But honestly, by the end of the week, the fact that the walk from our room through the restaurant to the beach was two minutes, tops kind of grew on me. Friendly tip is to ensure you bring an insulated tumbler to keep drinks cold, and a beach towel or two.

  Jul 02, 2026
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  Paradise with a side of looting

  The hotel, while very rustic, was good enough for us! The beach was the most amazing thing to see after a Wisconsin winter! Be careful of your personal items. We had a bag stolen off the chairs, while we were watching the starfish come in at dusk ( one night was 20, one night 32)! Thank goodness we only had one phone in the bag. We tracked it with our other phone, got two police departments involved, and got his phone back. Unfortunately the thief, got my bag, Fitbit, money and clothes! If you see anybody wearing a bright pink Punta Cana shirt, tell them I want my Fitbit back! 😆 BIG shoutout to (Bongo) Dean Robertson, taxi driver, and very humble human being! He was with us from the start of this whole ordeal! A $10.00 ride to the police station, turned into an hour ride to another police station and then waiting time while they arrested the guy who was in possession of the stolen phone. We get back to our hotel and we said how much do we owe….he said $60.00, you have your own problems! Well, I tipped him well, and thanked him for spending about 4 hours with us!!

  May 19, 2026
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  Service client

  We were charmed by the waitress Vanessa. Best employe at the hotel. She was attentive and courteous, always smiling and ensuring our comfort. A real gem for this hotel. And let's not forget the big chef, O'Neil. He made sure that we dont miss anything. Very professional and welcoming. A big thank you!

  May 18, 2026