Resort Details
- Azur
Embark on a culinary journey at this semi-open palapa restaurant, offering both indoor and outdoor dining options. With a backdrop of turquoise waters and gentle sea breeze, enjoy Mediterranean flavors with Asian accents, Latin American ceviche, innovative snacks, as well as a delicious salad bar. In the evening, indulge in Mediterranean-inspired delicacies crafted from the freshest ingredients, including fish, shellfish and poultry.
- Cafe Deli Boutique
This cozy place will be part of your daily ritual during your stay. In the morning, at noon or at sunset, find the perfect reason to escape for a delicious coffee or aromatic tea and accompany it with a delicious cake or dessert. Enjoy it here while admiring the view from the outdoor terrace or take it with you.
- Carnivore Steak House Lobster & Grill
When the sun goes down and the stars rise over Cancun's famous shores, the scene at this exclusive restaurant starts to heat up. The sublime setting and refined ambiance set the stage for a dreamlike paradise that creates romantic moments you will remember for a lifetime. Menu highlights include fine steaks, lobster, kebabs, fresh salads and seafood, along with homemade sauces and marinades that make each dish a masterpiece. Enjoy a divine selection of house wines and wines from Mexico with your meal. And finish your evening with a French flambé by our maître or surrender to the creations of pastry for a delectable dessert. Chef Manuel Sansores and everyone at Carnivore Steak House will create magical moments under the Caribbean moon. Reservations required. Dining at this restaurant is available at an additional cost.
- Hidden GardenAs night falls, relax in a warm atmosphere that invites you to discover the delicacies of the East. From the moment you step into the restaurant, prepare for a magical journey. Let our chef delight your palate with an avant-garde culinary concept that harmonizes exquisite Asian flavors. Set in the shelter of a serene garden exuding Caribbean charm, your evening promises to be unforgettable.
- MB
Savor an extraordinary dining experience at MB. Delight in the rich flavors of Latin cuisine, showcasing the finest local Mexican ingredients. Our chef's secret lies in expert seasonings and unique blends, ensuring each dish tantalizes your taste buds and leaves you spellbound.
MB has a fashion chic dress code, men might wear long pants, no sleeve less shirts.
- Sea Corner
Situated alongside the stunning beach with its pristine white sands and shimmering turquoise waters, this restaurant offers an idyllic backdrop for a seafood feast. Indulge in a culinary journey accentuated by the vibrant flavors of fresh tropical fruits and the authentic tastes of the Mexican Caribbean. Delight in mouthwatering ceviches, tacos, and refreshing tropical cocktails.
- Siete
Indulge in the vibrant aromas, colors and flavors of Mexican haute cuisine, set within an ambiance that seamlessly blends the sophisticated essence of Mexican art with pop art influences. Savor our diverse dining options including a delicious breakfast buffet, delightful Mexican and international specialties in the evening.
- Sushi Station
Subtle, eclectic and seductive. This is the atmosphere of this modern sushi bar. Prepare your senses to delight yourself with delicious dishes and pleasant moments.
- VarennaIndulge in a gourmet experience at Varenna, where dining under the shade of a sprawling tree transports you straight to Italy. Treat yourself to an array of mouthwatering delights, including pastas, paninis, salads, calzones, and expertly crafted pizzas baked in a traditional brick oven. Dining at Varenna is an unforgettable experience that promises endless delight.
- Various Lounges/Bars-Egos Bar
-AKA Bar
- Deluxe
Bedding- 1 King bed or 2 double beds
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 0 children, 3 total.- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Cable television
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- Upgraded bathroom amenities
- Widescreen TV
- Premium Oceanview
Bedding - 1 King bed or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- - 3 adults, 0 children, 3 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Bathtub/shower combination
- Cable television
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- Turn down service
- Upgraded bathroom amenities
- Widescreen TV
- Premium Oceanfront
Bedding- 1 King bed or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 0 children, 3 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- Turn down service
- TV
- Upgraded bathroom amenities
- Widescreen TV
- Deluxe Oceanfront with Terrace
Bedding - 1 King bed.
Occupancy limits- 3 adults, 0 children, 3 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Bathtub/shower combination
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- TV
- Upgraded bathroom amenities
- Widescreen TV
- Aqua Club Oceanfront
Bedding- 1 King bed or 2 double beds - specific bedding types are not guaranteed
Occupancy limits- 3 adults, 0 children, 3 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Bathtub/shower combination
- Cable television
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- TV
- Upgraded bathroom amenities
- Widescreen TV
- Aqua Suite
Bedding- 1 King bed.
Occupancy limits- 2 adults, 2 total
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Telephone
- TV
- Widescreen TV
- Tierra Suite
Bedding- 1 King bed.
Occupancy limits- 2 adults, 2 total
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Telephone
- TV
- Video on demand
- Widescreen TV
- Viento Suite
Bedding- 1 King bed.
Occupancy limits- 2 adults, 2 total
- Air conditioning
- Balcony/Lanai/Terrace
- Bathrobe
- Bathtub/shower combination
- Cable television
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Slippers
- Telephone
- TV
- Upgraded bathroom amenities
- Walk-in closet
- Widescreen TV
- Premium Garden View
Bedding - 1 King bed or 2 Double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 2 adults, 0 children, 2 total.
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Minibar
- Slippers
- Turn down service
- Widescreen TV
- Premium Ocean Front with Terrace
Bedding- 1 King bed or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 2 adults, 0 children, 2 total.
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Minibar
- Slippers
- Turn down service
- Widescreen TV
- Premium Aqua Club Ocean Front
Bedding - 1 King bed or 2 Double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Minibar
- Slippers
- Turn down service
- Widescreen TV
- Honey Moon Suite
Bedding- 1 King bed.
Occupancy limits- 2 adults, 2 total
- Air conditioning
- Ceiling fan
- Hair Dryer
- Jacuzzi
- King bed
- Telephone
- Widescreen TV
- Wireless internet connection
- Fuego Suite
Bedding- 1 King bed.
Occupancy limits- 2 adults, 2 total
- Air conditioning
- Balcony/Lanai/Terrace
- Coffee/Tea Maker
- Minibar
- Turn down service
- Widescreen TV
- Wireless internet connection
- Premium Partial Ocean View, 1 KingBedding- 1 King bed.
Occupancy limits- 2 adults, 0 children, 2 total.- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- Premium Partial Ocean View, 2 DoubleBedding- 1 King bed.
Occupancy limits- 2 adults, 0 children, 2 total- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- Wellness Aqua SuiteBedding- 1 King bed.
Occupancy limits- 2 adults, 0 children, 2 total- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- Premium Garden View, 1 KingBedding- 1 King bed.
Occupancy limits- 2 adults, 0 children, 2 total- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Telephone
- Widescreen TV
- Wireless internet connection
- Premium Garden View, 2 Double
Bedding- 2 double beds.
Occupancy limits- 3 adults, 3 total
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Telephone
- TV
- Whirlpool tub
- Wireless internet connection
- Premium Ocean View, 1 King
Bedding- 1 King bed.
Occupancy limits- 2 adults, 2 total
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Telephone
- Widescreen TV
- Wireless internet connection
- Premium Ocean View, 2 Double
Bedding- 2 double beds.
Occupancy limits- 3 adults, 3 total
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Telephone
- Widescreen TV
- Wireless internet connection
- Premium Ocean Front, 1 King
Bedding- 1 King bed.
Occupancy limits- 2 adults, 2 total
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Telephone
- Widescreen TV
- Wireless internet connection
- Premium Ocean Front, 2 Double
Bedding- 2 double beds.
Occupancy limits- 3 adults, 3 total
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Telephone
- Widescreen TV
- Wireless internet connection
- Premium Ocean Front with Terrace, 1 King
Bedding- 1 King bed.
Occupancy limits- 2 adults, 2 total
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Telephone
- Widescreen TV
- Wireless internet connection
- Premium Ocean Front with Terrace, 2 Double
Bedding- 2 double beds.
Occupancy limits- 3 adults, 3 total
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Premium Aqua Club Front, 1 King
Bedding- 1 King bed.
Occupancy limits- 2 adults, 2 total
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Telephone
- Widescreen TV
- Wireless internet connection
- Premium Aqua Club Front, 2 Double
Bedding- 2 double beds.
Occupancy limits- 3 adults, 3 total
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Telephone
- Widescreen TV
- Wireless internet connection
- Presidential Suites Sol y Luna
Bedding- 1 King bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits- 4 adults, 4 total
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- 24-hour front desk
- 24-hour room service*
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Business services*
- Butler service*
- Children not allowed
- Concierge desk
- Elevators
- 24-hour front desk
- 24-hour room service*
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Business services*
- Butler service*
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym*
- Free parking
- Gift/News stand*
- Golf, Offsite*
- Housekeeping - daily
- Internet services
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service*
- Safe deposit box
- Sauna*
- Spa*
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports*
- Business Services*
- Internet Access*
- Please contact the hotel for additional information.
* Fees may apply
- Fitness center on-site *
- Hot tub1 Outdoor Hot Tubs
- PoolThere are 7 pools on site, one of which includes a swim-up bar
- Sauna *
- Spa *
- Steam bath *
- Tennis courtThere are 2 tennis courts onsite.
- Golf *Golf Course located within a Mile of Property.
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18781 reviews
-
Sep 15, 2026Positive experience with kindly teams
Very positive mindset of staffs and especially the kitchen efficiency and the quality of food and services .
-
Sep 15, 2026
Live Aqua Cancun is the best resort in Cancun!
Live Aqua is the premier all-inclusive resort in Cancun. I've been to others but none compare. Their phrase, "Welcome Home", isn't just something to say, the MEAN it. The Staff is why we come back year after year.
-
Sep 15, 2026
Our 6th Visit to Live Aqua — The People Are What Make This Place Unforgettable
This was our sixth time staying at Live Aqua Cancun, and there is a reason we continue coming back. The resort is beautiful, the food is great, and the atmosphere is incredible, but what truly makes Live Aqua special are the people who work there. Over the years, many of them have gone from being employees we recognize to people we genuinely look forward to seeing every time we return. First, a huge thank you to Abi and Carlos at Concierge. They are absolutely amazing and always go above and beyond to make sure our stay is unforgettable. They pay attention to the little details, remember what we enjoy, and somehow always make us feel like our trip matters personally to them. Our butlers, Isaias and Alex, were incredible as always. And I especially want to recognize Alejandro, who is still in training. You would never know it by the way he treats people. He is attentive, warm, professional, and has such a natural way with guests. He has a very bright future at Live Aqua. Then there is Ricky Ricardo. We have known Ricky throughout our visits, and he has helped make every single trip memorable. His personality is one of a kind. He brings energy, laughter, and genuine warmth wherever he goes. Seeing Ricky again feels like seeing an old friend. And I have to mention Porfi. Yes, he makes some of the best burgers in Cancun 😂, but honestly, it is not even about the burger. It is about him. The pride, personality, humor, and love he puts into what he does turns something as simple as grabbing a burger into an experience. He is an amazing person. But one person who deserves a very special recognition is Ludin “Lulu,” our waiter at Azur. Lulu deserves his flowers. What an incredible human being. His service, attention, personality, kindness, and the way he makes people feel welcomed are on another level. He doesn’t just serve a table — he creates an experience. People like Lulu are the reason guests remember a vacation long after they get home. Live Aqua is very lucky to have him. From the moment we arrive, Diego is usually one of the first people we see when stepping out of the car. He always welcomes us with that huge smile and immediately makes you feel like you are back home. At the pool, Amibael always takes great care of us, and we absolutely cannot forget Rodrigo and Lalo at the cabanas. These guys work incredibly hard and still manage to make you feel like nothing is ever too much trouble. They are attentive, friendly, and consistently make our pool days special. And finally, Daniel and his wife deserve recognition as well. From seeing Daniel around Aqua Club to watching the beautiful folkloric performance with his wife during the Mexican Fiesta, it was incredible. Those are the kinds of moments that give Live Aqua its personality and make the experience feel authentically special. After six visits, we can honestly say we do not keep returning simply because of the building, the beach, the pool, or the restaurants. We return because of the people. To Abi, Carlos, Isaias, Alex, Alejandro, Ricky Ricardo, Porfi, Lulu, Diego, Amibael, Rodrigo, Lalo, Daniel and his wife — thank you for working so hard, for taking such amazing care of us, and for making every visit feel better than the last. Live Aqua has something very special in this team. Please recognize these people, because they are the heart of this resort. We’ll be back. ❤️🌴
-
Sep 15, 2026
Great 5 day trip!
Pool has a great view of the beach and ocean and is perfectly warm, staff is friendly, and food is good! I went to the Azur restaurant everyday for lunch and Mauricio was the best server I’ve ever had. Absolutely incredible. Hope to be back.
-
Sep 14, 2026
Amazing resort and service.
Beautiful resort. Everyone was so generous and treated us like royalty. They remembered our names and paid attention to the small details, like what I like in my coffee. Marco was amazing with the smoothies. Armando in the breakfast buffet. Ceazer at the circle pool swim up bar. I appreciated everyone. We will definitely be back to this resort.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $93.94 Mexican Pesos (approx. $6 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain, and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Smoking Policy: Smoking is not permitted in the guest rooms. Smoking only allows in designated smoking areas throughout the property. - Pet Policy : Pets Not Allowed: Dog friendly resort. Small dogs up to 44lbs are welcome for an additional nightly fee. Service dogs and emotional support dogs are accepted at no additional charge