Resort Details
- Aqua Club Lounge-Premium open bar.
-Continental breakfast and 3 food presentations during the day.
-Variety of coffees.
-Hors d’ oeuvre and appetizers.
-Tea time
- Azur
Beautiful view of the ocean and pools. Fresh and varied ceviches. Mediterranean - influenced seafood, pasta and snacks.
- Cafe Deli Boutique
Open-air terrace provides coffee & tea as well as scrumptious pastry or dessert.
- Carnivore Steak House Lobster & Grill
When the sun goes down and the stars rise over Cancun's famous shores, the scene at this exclusive restaurant starts to heat up. The sublime setting and refined ambiance set the stage for a dreamlike paradise that creates romantic moments you will remember for a lifetime. Menu highlights include fine steaks, lobster, kebabs, fresh salads and seafood, along with homemade sauces and marinades that make each dish a masterpiece. Enjoy a divine selection of house wines and wines from Mexico with your meal. And finish your evening with a French flambé by our maître, or surrender to the creations of pastry for a delectable dessert. Chef Manuel Sansores and everyone at Carnivore Steak House will create magical moments under the Caribbean moon. Reservations required.
- MB
Avant-garde cuisine offering a concept of New American Cuisine. Resort-chic dress code.
- Sea Corner
This culinary experience features fresh tropical fruits & traditional flavors of the Mexican Caribbean. Unlimited ceviche, chips, tacos and tropical cocktails.
- Siete
Pop art fuses with contemporary Mexican high-end cuisine. Open for breakfast (buffet & a la carte) and dinner (à la carte).
- Sushi Station
Simple & modern eatery offers Japanese sushi specialties. An outdoor terrace offers a great view to accompany the freshest fish around.
- Various Lounges/Bars-Egos Bar
-AKA Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- PoolThere are 7 pools on site. This Property has Swim up Bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
- Golf †Golf Course located within a Mile of Property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17260 reviews
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May 09, 2025Excellent!
Edouard was excellent!!! He was VERY helpful always tending to guest needs even before they ask. Wonderful experience with him. He helped my husband in and out of the pool after recent knee replacement surgery. He kept an eye on him while still serving other guests.
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May 08, 2025Alright
Pros: food was fantastic, lots of variety - their selling point in my opinion. Staff was kind. The beetlejuice Halloween show was fun, loved that. Cons: we had a non-club room and it felt obvious at times (other ppl getting better treatment/service/front of line at restaurants who were clearly club members or regulars). Lots of upselling, we paid a lot for an all inclusive pckg yet lots of ppl try to upsell you on other vacation pckgs, drinks at restaurants, better pool/beach chairs, etc on a daily basis. When we arrived we were exhausted and when we finally got to check in, were sat down and given a 20 minute + sales pitch for something we had no interest in. It just soured things for us a bit from the get go. Getting a pool chair was an absolute pain, ppl would leave their towels in the morning for hours to “reserve” despite the 30minute warning signs which none of the staff enforced. This is not the fault of the resort, but where the beach is you can rarely swim (always flagged red). General vibe was more of an older crowd and as a younger couple we were hoping for something a bit different I guess. Overall, it’s one of those places where your money is going to determine your level of enjoyment/treatment and by us doing just a basic room + all inclusive pckg, it just felt like we got the bare minimum of what’s provided - nothing necessarily “above and beyond” or memorable. Idk, maybe all inclusives in Mexico are just not for us, we’re not resort regulars & have only been to one other all incl. before in Spain for the same price, and the Spain resort was far far better, so perhaps expectations were too high going into this trip. Maybe this is standard for resorts in Cancún? This is no criticism to the staff, everyone was kind and worked hard. Didn’t hate it, didn’t love it - was alright:)
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May 08, 2025
Incredible resort!!!
Azur was the best restaurant. Mario the Chef and our servers Susana and Mauricio were incredible. I would highly recommend a visit to this resort and especially to Azur. Such a special place!! Our whole stay was perfect from start to finish and we can’t wait to come back.
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May 08, 2025
Best part of an all inclusive resort
Mauricio was fantastic! The service, the food, the friendly staff, we couldn’t have asked for a better experience. Mario’s cooking was top notch, Susanna was so charming and welcoming. Truly one of the best parts of staying at Live Aqua, the Azur restaurant will not disappoint! Thank you!
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May 07, 2025
Pampered in paradise!!
This place knows how to take care of you, and offer high end amenities and cuisine. All staff was exceptional, but Eduard made sure our every need were taken care of by the pool area. It made for an extra special experience. If you are looking the best cancun vacation I can not recommend live aqua enough. We'll be back!!
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed