Resort Details
- Aqua Club Lounge-Premium open bar.
-Continental breakfast and 3 food presentations during the day.
-Variety of coffees.
-Hors d’ oeuvre and appetizers.
-Tea time
- Azur
Beautiful view of the ocean and pools. Fresh and varied ceviches. Mediterranean - influenced seafood, pasta and snacks.
- Cafe Deli Boutique
Open-air terrace provides coffee & tea as well as scrumptious pastry or dessert.
- Carnivore Steak House Lobster & Grill
When the sun goes down and the stars rise over Cancun's famous shores, the scene at this exclusive restaurant starts to heat up. The sublime setting and refined ambiance set the stage for a dreamlike paradise that creates romantic moments you will remember for a lifetime. Menu highlights include fine steaks, lobster, kebabs, fresh salads and seafood, along with homemade sauces and marinades that make each dish a masterpiece. Enjoy a divine selection of house wines and wines from Mexico with your meal. And finish your evening with a French flambé by our maître, or surrender to the creations of pastry for a delectable dessert. Chef Manuel Sansores and everyone at Carnivore Steak House will create magical moments under the Caribbean moon. Reservations required.
- MB
Avant-garde cuisine offering a concept of New American Cuisine. Resort-chic dress code.
- Sea Corner
This culinary experience features fresh tropical fruits & traditional flavors of the Mexican Caribbean. Unlimited ceviche, chips, tacos and tropical cocktails.
- Siete
Pop art fuses with contemporary Mexican high-end cuisine. Open for breakfast (buffet & a la carte) and dinner (à la carte).
- Sushi Station
Simple & modern eatery offers Japanese sushi specialties. An outdoor terrace offers a great view to accompany the freshest fish around.
- Various Lounges/Bars-Egos Bar
-AKA Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- PoolThere are 7 pools on site. This Property has Swim up Bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
- Golf †Golf Course located within a Mile of Property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18027 reviews
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Dec 28, 2025Christmas time
For a half price you will get the same experience. Food as good as at other places. Had to wait for service long time just as at other places. Ocean is amazing! Beach attendant Demain was super polite and helpful (probably learned to deal with all other screwups). Hats off to lightning designer - you definitely can take nice pictures at night.
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Dec 28, 2025Beautiful room, great food, and outstanding butler service
We had a wonderful stay at Live Aqua. This was our first stay at this resort - decided to give it a try because our go to adults only resort is currently being renovated. The room was spacious and modern, with beautiful views of both the grounds and the ocean—truly a relaxing setting. The were plenty of food options with two out of the world servers-Elisabeth at Siete and Cesar at Hidden Garden! The butler service from Ernesto and Alex was absolutely over the top. We could not have asked for better responses—they were incredibly helpful, attentive, and truly went above and beyond to make our stay exceptional. Overall, it was a great experience and a lovely place to unwind.
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Dec 28, 2025
Marco Antonio juices
Marco Antonio at the juice station is really the star of the morning. His inventive in his unique juice combination is remarkable. I don’t mind waiting in line because his juices are a mandatory rule for my time at Live Aqua
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Dec 27, 2025
Sushi
Carlos Gonzalez at the Sushi was so awesome! He is great and makes amazing sushi!!!! My family and I love him!! We can’t wait to come and visit him again!!!
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Dec 27, 2025
Fabulous food and stellar service made for a wonderful experience
We had a wonderful experience at Live Aqua thanks in large part to the staff! All of the staff were very friendly and helpful. Special thanks to Viridiana and Arturo for making all of our dinner reservations and driving arrangements and for so patiently answering any questions we had! The serving staff were awesome at keeping our drinks filled and joking around with us when we hung out by the pool all day - thank you Miguel, Andres and Usiel! And thanks to Ricky Ricardo for the laughs and energy during aqua aerobics and the Santa show! The food was fantastic, the spa services were very relaxing, everything was clean, and the staff were attentive and friendly. We appreciate you all and hope to see you all again!
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed