Resort Details
- Aqua Club Lounge-Premium open bar.
-Continental breakfast and 3 food presentations during the day.
-Variety of coffees.
-Hors d’ oeuvre and appetizers.
-Tea time
- Azur
Beautiful view of the ocean and pools. Fresh and varied ceviches. Mediterranean - influenced seafood, pasta and snacks.
- Cafe Deli Boutique
Open-air terrace provides coffee & tea as well as scrumptious pastry or dessert.
- Carnivore Steak House Lobster & Grill
When the sun goes down and the stars rise over Cancun's famous shores, the scene at this exclusive restaurant starts to heat up. The sublime setting and refined ambiance set the stage for a dreamlike paradise that creates romantic moments you will remember for a lifetime. Menu highlights include fine steaks, lobster, kebabs, fresh salads and seafood, along with homemade sauces and marinades that make each dish a masterpiece. Enjoy a divine selection of house wines and wines from Mexico with your meal. And finish your evening with a French flambé by our maître, or surrender to the creations of pastry for a delectable dessert. Chef Manuel Sansores and everyone at Carnivore Steak House will create magical moments under the Caribbean moon. Reservations required.
- MB
Avant-garde cuisine offering a concept of New American Cuisine. Resort-chic dress code.
- Sea Corner
This culinary experience features fresh tropical fruits & traditional flavors of the Mexican Caribbean. Unlimited ceviche, chips, tacos and tropical cocktails.
- Siete
Pop art fuses with contemporary Mexican high-end cuisine. Open for breakfast (buffet & a la carte) and dinner (à la carte).
- Sushi Station
Simple & modern eatery offers Japanese sushi specialties. An outdoor terrace offers a great view to accompany the freshest fish around.
- Various Lounges/Bars-Egos Bar
-AKA Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- PoolThere are 7 pools on site. This Property has Swim up Bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
- Golf †Golf Course located within a Mile of Property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18131 reviews
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Feb 05, 2026Rock star
Jonathan is amazing and great servant
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Feb 03, 2026Dissapointed :(
After a couple of years always staying in the Secrets The Vine resort, we wanted to give Live Aqua a try this year. Live Aqua is generally more expensive than Secrets The Vine, so we were expecting something similar or even better. Unfortunately this was not the case, and we felt a little bit disappointed. Live Aqua compares more to a regular/cheaper all inclusive (Riu resorts for example) Food: Food is just ok, nothing to write home about. As I said, it compares to a cheaper all inclusive resort. Service: Very mixed experiences. Some of the servers and bartenders are GREAT and some other not quite. Check in experience was not very good; we were asking questions and the guy seemed annoyed and he said we could find all the info in their website. Again, not something you expect form a "luxury" all inclusive. Facilities: OK but a little bit dated. Pools: During our stay it was a constant they didn't have enough fresh towels in the pool. Seriously? 3 days with towel issues? Everyday we were told there was at least a 30 minute wait to get towels. The only thing I loved about their pools is some of them are heated which was great because of the unusual cold weather this past weekend. Having heated pools is rare for Cancun resorts so I give them that. In general we wont be coming back to Live Aqua, I expected so much more and I prefer to stick to resorts like Secrets The Vine.
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Feb 02, 2026
Excellent, pricey
We enjoyed a great stay with friends. The place is nice, clean comfortable, spacious and provides many amenities. Rooms were very clean and comfortable. Room service was also great. There were many restaurants and no one goes hungry here. Restaurants MB and Azur were the best. But also the buffet restaurant was amazing especially for breakfast. Also liked immensely the fish restaurant where ceviche was perfect. Swimming pools and the beach were perfect. There were entertainment and activities. A few things to improve or for traveler to be ready. The place is expensive. The front desk pretended to upgrade our rooms but did not do a thing. Coffee place can get slow. And a couple restaurants take forever to serve. At the end I recommend this place, but would also shop around.
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Feb 02, 2026
Best place in Cancun!!
Fantastic staff. Really go above and beyond to make you feel at home. Food is very good. Rooms are beautiful! The live aqua floor lounge is a must!
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Feb 02, 2026
Great resort.
We had a great time. LiveAqua is amazing. The staff is very friendly and our butlers Isaias and Eladio were the best. Would definitely recommend staying here.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $91.04 Mexican Pesos (approx. $5.22USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain, and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed