Lopesan Costa Bavaro Resort, Spa & Casino - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5768 reviews

• 

  Refreshing

  We arrived at the resort within an hour after exiting the airport it's not too far (20 to 30 mins ride in the car). The location is clean and well maintained and reception is quick to welcome and check you in. We booked the Unique experience and thoroughly enjoyed our stay. Enough options for food and drinks and our assigned attendant Jose was wonderful .. helped us make reservations to a'la carte restaurants if we were unable to and provided us with any needs we had. Would recommend to anyone interested in the unique package here ..

  Mar 17, 2025
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  Great resort, especially the unique rooms and offerings, well worth the extra money.

  The resort is almost new around 4 years old, still vey good maintained. Unique rooms and the unique beach restaurant is the highlight. One little caveat for beach lovers, party boats and the many excursion boats makes the water no fun to swim in. We found the Playa Blanca and Macao beach as great alternatives for a beach trip with white sand beaches or great breakers.

  Mar 16, 2025
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  Disappointing Experience – Fails to Meet Luxury Standards

  Disappointing Experience – Fails to Meet Luxury Standards We had high expectations for this hotel, but it fell far short of luxury standards. The food was a major disappointment: the general buffet offered only a few basic options, while the beach buffet—The Gold Fish—was disorganized, messy, and uninspired. Lunch choices were notably scarce, reflecting a lack of effort in providing a memorable dining experience. The drinks selection was equally underwhelming. The cocktail offerings were unimpressive, and the limited beer options, available at only one or two bars, did not meet the quality one expects from a luxury resort. The most frustrating aspect was the service. Staff members were often unhelpful and appeared untrained, struggling to answer even simple guest questions. Moreover, many were distracted by their cell phones—constantly talking among themselves—leaving guests unattended and ignored, especially at the bars where proactive service was sorely lacking. Overall, the combination of basic food, subpar drinks, and inattentive service left us deeply disappointed. This establishment did not deliver the luxury experience it promised.

  Mar 16, 2025
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  My rating of our stay whilst at the Lopesan was 3/5.

  This is my review of the Lopesan following our recent stay. Generally the hotel looks pleasing, is set out well, beautiful and was ideally located for our purpose. WiFi: the WiFi was good whilst in your room, lobby or restaurants. Sadly the WiFi was very poor around the pool area or beach. We tried different locations but not able to obtain a stable connection. Food: we tended to eat early for breakfast, lunch and dinner and mainly opted for the adults only buffet for breakfast and dinner where there is a food selection however the food was always cold. I believe the main issue of this is because the plates are cold to start with and therefore what heat there maybe in the food soon disappears before you get to your seat to eat. I’ve stayed in many 5 star all inclusive restaurants similar to the Lopesan and the food has always been hot so this was a disappointing element of the Lopesan. We did try the steakhouse one evening but didn’t enjoy it, sadly the steak was too large (took up the whole plate) and was very fatty and was disappointed not to have been offered a steak knife. Room: the room size was very good but there were a few issues: no tv remote, a couple of times our room was not cleaned and/or towels were not replaced and during our whole stay the floor was not cleaned once. Sofas and chairs i side and out were all heavily stained. The view from our room wasn’t great and we were woken every morning at 5am by the roosters in the neighbouring properties. Pool and beach area: the infinity pool and beach were lovely however the toilets around the pool area were not cleaned, quite often no toilet paper available and on more than one occasion people where being stuck in the toilet cubicles due to faulty locks which were reported to maintenance it not fixed. I was also disappointed by the lack of cleaning around these areas, rubbish left from the night before, tables not cleaned etc. and on one occasions somebody had left glasses on the beach, I mentioned this to the waitress clearing nearby but she just walked passed it. Towels: unfortunately beds are reserved from 7am in the morning, we witnessed some people not arriving until some 5 hours later. This is disappointing that the hotel management don’t manage this compared to other resorts. Entertainment: my opinion of this was poor, lack of daytime entertainment around the pool and the evening shows were on very late compared to other all inclusive resorts we have stayed at. We have seen the MJ show many times at other resorts and this was by far the worst with the back up dancers out of sync to the main performer. Service: staff do seem to be distant and not attentive for a 5 star resort and do appear rude at times. On many occasions staff were on their mobile phones and not bothered by the waiting customers. General observation: sanitizer available in lobby but not other areas. It’s amazing how many people do not wash their hands after using the toilets. Maybe this is why there are reports of illness. We took our own sanitizer and were very careful. Experiences: by far the best part of our holiday were the experiences booked by pool, the first being the dolphin experience and then the buggy experience booked with Tour Point. Overall my rating of our stay whilst at the Lopesan was 3/5. We are well travelled and have stayed at many 5 star all inclusive resorts, this was our first Lopesan experience and wouldn’t stay again.

  Mar 16, 2025
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  No customer service!

  We are well traveled and this so far is the worst we have seen and it’s only day one. No hot water, the refrigerator doesn’t work the outlets in the room don’t function correctly. No one answers the room service phone. But the worst is the hotel manager Lenny. No customer service form him! We expect a lot more for 11k!

  Mar 15, 2025