Luna Palace - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1687 reviews

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  Amazing time

  I had a great time with my sister!! The service was impeccable and the staff is really looking after your every need. We also did the activities and we had so much fun. Especially with the kayak activity with Charlie, would 100% recommend!!

  Aug 21, 2026
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  Authentic hotel

  Booked the Pacific Palace, was upgraded to Luna Palace. The room was spacious, kitchenette included. We booked all inclusive. This included a daily breakfast buffet and access to all the Palace restaurants. The menu at the Luna was limited but very tasty...one of the best burgers I've had at an all inclusive. The bartenders were awesome! Those boys made great drinks!

  Apr 06, 2026
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  The worst experience I ever had

  The housekeeper Synthya stole 55 USD on the second to last day, and we reported it to the manager. The next day, another 100 CAD went missing. After filing a report, the hotel management did nothing to resolve the situation. Instead, they chose to protect the employee by falsely claiming that I used force against her. Think 100 times before staying at this hotel if they protect thieves. La empleada de limpieza Synthya robó 55 dólares estadounidenses el penúltimo día, y lo reportamos al gerente. Al día siguiente desaparecieron otros 100 dólares canadienses. Después de presentar el reporte, la administración del hotel no hizo nada para resolver la situación. En cambio, decidieron proteger a la empleada, inventando que yo usé la fuerza contra ella. Piensen 100 veces antes de alojarse en este hotel si protegen a ladrones.

  Apr 03, 2026
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  Great Place to Stay

  From the reception desk staff (Branden & others) to the housekeeping staff (Miriam) to the restaurant & bar staff, all made our experience a wonderful one. We had a studio room overlooking the ocean. King size bed, full fridge, microwave, toaster,etc. everything one needs. We chose not to have all-inclusive or breakfast plan and bought groceries so we could make our own breakfast & lunch. We put money on our account so we could order a snack by the pool or drinks during happy hour. Luna Palace has a great pool, is right on an expansive beach and is so close to some wonderful restaurants (La Cartina is one). We hope we can return next year. Highly recommend this small resort

  Apr 01, 2026
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  Great hotel!

  We stayed at the Luna Palace for a couple of weeks in February. Our suite had ample room with a kitchenette and two bathrooms. Housekeeping was awesome (they work really hard), always smiling and left us some fun towel art. Plenty of bottled waters were provided but we did purchase more on our own. Good size fridge and two burner stove (basics provided of pots, pans, dishes, glasses, cutlery). The hotel has a nice pool area and beach front lounge chair seating. Always somewhere to sit. Great ocean views too. We found that more long-term stays are good for this hotel. Just wish they had a laundry room. The location is great. Very walkable to stores, markets and restaurants. The staff were pleasant and we thoroughly enjoyed our stay.

  Mar 10, 2026