Resort Details
- Aventura RestaurantAventura has one of the best views in Playa del Carmen. Start your morning at our pool-front restaurant overlooking the Aventura pool and Caribbean Sea. A tasty daily buffet style breakfast is served including assorted breads and Mexican pastries, including the even popular pan de dulce.
- La LomaLa Loma is a thatched roof restaurant surrounded by tropical gardens and fountains located by the Pueblito section. It offers extensive buffet-style or four-course dinners. La Loma specializes in genuine Mexican and Yucatecan cuisine.
- Garden View PalapaThese cabanas are either individual bungalows or individual rooms on the upper level of a two-unit two-level casita with unique high-rise thatched palapa roofs. Garden View Palapa rooms are close to the Casa Club our poolside bar and social gathering spot
- Accessible room
- Air conditioning
- Balcony/Lanai/Terrace
- Cable television
- Coffee/Tea Maker
- Connecting rooms
- Cribs
- Direct dial phone number
- Double beds
- Extra adult charge*
- Extra child charge*
- Extra person charge for rollaway use*
- Hair Dryer
- Iron
- Ironing board
- Maid service
- Pets allowed
- Shower
- Storage space
- Wake-up calls
- Ocean View PalapaThe Ocean View Palapa rooms are located closer to the ocean with partial or full ocean view in either individual bungalows or as individual rooms on the upper level of a two story casita in either Caribe or Aventura section close to the Caribbean Sea. Gu
- Accessible room
- Air conditioning
- Balcony/Lanai/Terrace
- Cable television
- Coffee/Tea Maker
- Connecting rooms
- Cribs
- Direct dial phone number
- Double beds
- Extra adult charge*
- Extra child charge*
- Extra person charge for rollaway use*
- Hair Dryer
- Iron
- Ironing board
- Pets allowed
- Shower
- Storage space
- Wake-up calls
- 24-hour front desk
- 24-hour security
- Air conditioning
- Bell staff/porter*
- Breakfast served in restaurant*
- Buffet breakfast*
- Business center*
- Children welcome*
- Cocktail lounge*
- Complimentary in-room coffee or tea
- 24-hour front desk
- 24-hour security
- Air conditioning
- Bell staff/porter*
- Breakfast served in restaurant*
- Buffet breakfast*
- Business center*
- Children welcome*
- Cocktail lounge*
- Complimentary in-room coffee or tea
- Concierge desk*
- Dinner served in restaurant*
- Direct dial telephone
- Doctor on call*
- Dry cleaning*
- Early check-in*
- Fire safety compliant
- Front desk
- Full american breakfast*
- Full service housekeeping
- Gift/News stand
- Hair dryer
- High speed internet access*
- High speed internet access for laptop in public areas
- Housekeeping - daily
- Interior corridors
- Ironing board
- Jacuzzi
- Kennels*
- Late check-out available*
- Lobby coffee service*
- Lounges/bars
- Lunch served in restaurant*
- Massage services
- On-Site parking*
- Outdoor pool
- Parking*
- Pets allowed*
- Pool
- Public area air conditioned
- 2nd lock on guest doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Doctor on call
Emergency back-up generators
Emergency evacuation plan
Exterior doors (except lobby entrance) require key access at night
Fire extinguishers
First aid available
Lighted parking area
Lighted walkways
Secondary locks on room windows
Security
U.S. Fire Safety compliant
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day - Spa
- Storage space
- Tour/sightseeing desk*
- Wakeup service*
- Water sports
- Wireless internet connection in public areas
- Business Center*
- Fax Machine*
- Full Business Center*
- High Speed Internet Connection
- Meeting Facilities*
- On-Site Business Center*
- Wireless Connectivity
- Wireless Internet Connection
* Fees may apply
- Children's program, onsite *
- Jacuzzi *
- Pool *
- Spa *
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4611 reviews
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Aug 29, 2026Great trip
Great trip, good rooms and very helpful staff.
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Aug 24, 2026
Perfect Stay!!!:-)
This was my third time vacationing at this hotel (I also stayed there when it was still called Las Palapas), and I would come back again and again. It's simply such a beautiful, perfect place to relax, with friendly and attentive people and consistently excellent service. And who would have thought that even a couch potato like me would actually enjoy getting up early to make sure he doesn't miss the morning exercise classes with Alejandro? What a fantastic, motivating, and friendly trainer! Alejandro really caters to each individual; it's important to him that everyone performs the exercises correctly and according to their abilities. And we had so much fun during action-packed classes like water aerobics. We'll miss it a lot when we get back home to Germany. Many thanks again to Alejandro; we had a wonderful time! And a big thank you to the amazing ladies Andrea, Rebecca, and Erica—a fantastic animation team, it couldn't be better! :-)
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Aug 17, 2026
An amazing stay
What a magical place with very friendly staff especially Enrique and Manny at Las Olas . Definitely returning for our third trip.
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Aug 16, 2026Very disappointing communication and customer service
We booked this hotel well in advance and are simply trying to make a small change to our reservation for next week. We have been trying to reach the hotel for an entire month by both phone and email, using the contact information provided by the hotel. The phone number does not work, and despite repeatedly emailing the correct reservation email addresses, we have received no helpful response. I even contacted the hotel through WhatsApp, hoping to finally get some assistance, but they simply told me to call the same phone number and email the same addresses that I have already been trying to reach for the past month. This is extremely frustrating and very unprofessional. If you are considering booking this hotel, I strongly recommend testing their phone and email communication before making a reservation, especially if you may need to make any changes to your booking. We are not asking to make a new reservation — we already have one. We simply need help adjusting it, and getting even a basic response has been incredibly difficult.
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Aug 15, 2026
Unforgettable stay—and a special shoutout to Enrique!
We had a wonderful family getaway and truly enjoyed our time at the resort. We opted for the all-inclusive package, and while we originally thought we would venture out more, the food and atmosphere were so good that we ended up dining on-site far more than planned. The highlight of the dining experience—and honestly, one of the highlights of our entire vacation—was Enrique. He is easily one of the friendliest, most genuinely attentive people we have ever met. He went out of his way to make every meal feel special, bringing so much warmth and positive energy to our table. Even my son said that Enrique was easily in the "top 3 best things" about the entire trip! That kind of hospitality is rare and made a lasting impression on our family. Beyond the fantastic service at the restaurants, we spent plenty of relaxing hours by the pool, which was great for the whole family. Another standout experience was the cacao ceremony; it was beautifully done and felt like a truly special, memorable activity to be part of. Thank you to the entire team, and especially Enrique, for making our family trip so memorable. We would gladly return!
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Children between 5 to 12 years will pay a special reduced price per night. Children between 0 to 4 years stay free of charge.
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 12
- Pet Policy : Pets Allowed: Pets are allowed. The hotel is a pet friendly hotel but with certain restrictions. These are- Mahekal Beach Resort accepts pets when someone wants to bring his or her pet but it does not advertise it widely. A daily pet fee applies. The pet must be a dog