Mansion Hotel Boutique

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18 reviews

• 

  Great location and helpful staff

  Thee are no external markings on the building which makes locating it quite difficult but inside it is well appointed and very comfortable. Breakfast is small but adequate and the rooms whilst not large are modern and comfortable (bed is a little squeaky). The staff were very helpful.

  Mar 19, 2020
• 

  Basic, adequate, well located

  They are still learning. No signs outside yet. Bedding and furniture is fine. Rooms are not soundproofed so nights might get noisy with guests passing by. Breakfast is ok, nothing fancy. Administrative staff still clumsy. For Cartagena prices, it is cheap. I would recommend this if you are planning to enjoy most of your days out.

  May 24, 2019
• 

  Lovely location and well-kept property but disappointing staff and no external windows

  Positive: The location was the best aspect of this property, in the pleasant neighbourhood of San Diego but on a quiet street. The rooms were nice but as has been regularly mentioned in reviews have no external windows, although this is common in Cartagena due to the heat. In general the property was clean and well-maintained, although difficult to find as the external door does not display the hotel name - make sure you note down the house number when booking! Roof terrace was okay, very small 'pool' was more like a cold hot tub, gets noisy up there in the evening. Negative:The staff were very disappointing for the duration of our stay, from the desk to the breakfast room. Miserable and cynical, generally looked liked they did not enjoy their customer service role. We also had an incident where a substantial amount of cash and a bank card was selectively stolen from a purse in a drawer of our room, after the staff had told us the in-room safe was not functioning. The desk staff were dismissive of this and it was not until management and the police were called that we had any sympathy, most disappointing. Thus, be careful with your belongings and do not trust the safety of your room. On top of that breakfast was pretty poor, cheap coffee and under-cooked eggs, the fresh fruit was nice but the sour customer service was not a great start to the day! Summary: Book if the San Diego location is desirable, but be very aware of the staff

  Dec 08, 2018
• 

  so-so

  The look from outside is good, as I think it is newly open in a restructured old building. The rooms are just OK: the furniture is quite tasteless and our room had a very very small bathroom. It rained and some water leaked in the room.

  Oct 09, 2018
• 

  Wonderful find on a beautiful street

  First and foremost, this hotel is located smack-dab in the middle of the most beautiful street I've ever seen. It's in a wonderful part of the old city that's close to everything, but not in the middle of too much hubbub. The hotel staff are friendly and accommodating, although the chef doesn't speak English, so ordering breakfast everyday was a bit of a struggle for us foreigners. (Was a cute little breakfast of fruit, toast, and eggs.) The rooms are small, but comfortable. The AC worked very well, in fact we had to pile under a few blankets at night, but it felt incredible after a long day of exploring the city. The hotel also had adorable bikes for us to use, so we definitely took advantage (although don't attempt to bike and not be ready to sweat)! While it's certainly not the swankiest hotel I've ever stayed in, it was wonderful for an inexpensive, romantic getaway.

  Sep 13, 2018