The Marlin at Taino Beach Resort and Clubs

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1104 reviews

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  Unfriendly staff and no urgency for anything!

  This is my 3rd stay at this resort and this was the worst experience. First, the staff aren't friendly or welcoming. They act like they don't want to be at work. When we checked out, they said nothing and didn't ask about our stay. Second, there is no urgency regarding maintenance issues at all. The day after we arrived, I noticed we had dishwashing liquid but not dish cloth, dish towel, or sponge so I requested this at the front desk. Three days later I still had not received them so I decided to use the dishwasher, which didn't work. Since the room had just been cleaned, how could they not know it was broken?. Finally, I was given a sponge from the front desk. Then the safe didn't work. I reported this and no one ever came to fix it. Third, there was mold in the ice machine so we didn't use it the whole week. Fourth, there were no paper towels in the room. Why should I have to purchase paper towels on vacation? Finally, the whole resort is out of date and needs serious improvements.

  Aug 17, 2026
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  Don't waste your money, nor your time.You will be violated

  A Harrowing and Traumatic Experience at Taino Beach Resort & Clubs My stay at Taino Beach Resort & Clubs in Freeport, Bahamas, became one of the most violating and traumatic hotel experiences I have ever endured. On June 30, while I was attending a women’s empowerment conference, a brand-new pair of gold platform shoes valued at approximately $90 disappeared from my open suitcase after housekeeping had access to my room. The shoes still had the tags attached because I could not wear them that day due to swelling in my ankle. They were also a gift from my sister, which made their disappearance even more upsetting. My personal belongings appeared to have been touched and rummaged through, including private items such as my clothing and bras. This was never simply about the cost of a pair of shoes. It was about the violation of my privacy, the loss of my sense of safety, and the resort’s lack of urgency, compassion, and accountability. The room itself was not properly cleaned. A table was covered with a sticky substance with hair attached to it, the floors appeared poorly swept, and I found what appeared to be a gold condom wrapper stuffed between the couch cushions. The hotel was also extremely dated and poorly maintained for the amount guests are expected to pay. The nearby beach was one of the only positive parts of the experience. After discovering that my shoes were missing, I contacted management that morning. I received little meaningful assistance from the night staff, and it took approximately six hours for the matter to be addressed. I then waited about two additional hours for the police to take my report. The process felt extremely outdated and disorganized. The police completed a fully handwritten report, and I had to continue contacting the police station myself to ask whether there had been any progress. According to Resort Administrator Vanessa Neely, the resort conducted what it described as an investigation. I was told that the housekeeper was checked when she left work and was carrying only a cup of ice and a can of Coke. I was also told that her residence was allegedly checked and that my shoes were not found. That explanation did not reassure me or resolve the issue. The fact that someone did not openly leave the property carrying a large pair of gold platform shoes does not prove that the shoes were never removed from my room. Checking one residence also does not conclusively determine what happened to my property. My shoes did not simply disappear on their own. The resort remained adamant that its employee did not take them, yet no reasonable explanation was provided for how a brand-new pair of shoes vanished from an open suitcase inside my room. No one adequately explained why my belongings appeared disturbed or whether anyone else could have entered my room. Because the resort could not give me a credible explanation, I no longer felt safe. I became so afraid that someone could enter my room while I was sleeping that I slept with a knife underneath my pillow. No paying guest should ever feel that frightened, vulnerable, or unprotected while staying at a resort. This experience was especially traumatic because I am a survivor of rape. Having someone enter my private space, touch my personal belongings, and apparently rummage through intimate items triggered memories and feelings connected to that past trauma. I communicated the seriousness of this emotional impact to management, yet I received what felt like a political and carefully worded response rather than genuine concern, compassion, or accountability. It has now been more than two months, and there has still been no resolution regarding the disappearance of my property or the impact this violation has had on my mental health. I have received no meaningful remedy, no adequate explanation, and no compensation. At the very least, the resort could have reimbursed me for the approximately $90 value of the shoes or compensated the cost of my stay. Either solution would have demonstrated some level of responsibility and concern. Instead, I was left to absorb both the financial loss and the emotional consequences of what happened. I tried to remain reasonable and patient throughout this process. I reported the incident promptly, cooperated, and repeatedly followed up. However, the responses I received from management and ownership, including Arne Petersen and Sean Basden, showed what I experienced as a serious lack of attentiveness and urgency. The communication from Vanessa Neely also appeared more focused on defending the resort than addressing my security concerns, missing property, and emotional distress. I intentionally support reputable businesses, including Black-owned businesses. I also understand the importance of treating domestic and hospitality workers with dignity because I have personally performed domestic work. There is absolutely nothing wrong with honest domestic work. However, every guest has the right to expect that employees entering a hotel room will respect their belongings, privacy, and personal boundaries. My stay cost less than $400 and lasted only a few days, yet the emotional and psychological cost has been far greater. I left feeling violated, unsafe, dismissed, and deeply disappointed. Based on my personal experience, I cannot recommend Taino Beach Resort & Clubs. Travelers should be extremely cautious about leaving valuables or personal belongings inside their rooms. A resort is supposed to provide cleanliness, comfort, security, professionalism, and hospitality. Instead, I experienced missing property, questionable room cleanliness, delayed assistance, an inadequate investigation, poor communication, and a complete loss of trust. This review is my honest account of what I experienced. I am sharing it because prospective guests deserve to know how seriously their privacy, safety, emotional well-being, and missing-property complaints may—or may not—be handled.

  Jul 23, 2026
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  So Beautiful!!

  Many wonderful things about this resort: excellent location, breathtaking beach, great pools, fun wet/dry pool bar, excellent food, peaceful vibe, comfortable rooms, etc.!

  Jul 02, 2026
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  DO NOT stay here

  The exterior of this resort looks good in the photos that are posted online but the rooms leave a lot to be desired. The room is a time warp back to the 70’s. The furniture has not been updated and is in bad shape. The air conditioning stopped working mid-way through our stay. The non-stick frying pan provided was unusable due to deep scratches. There was hardly any Teflon left in the pan. There were some sort of critters in the room that ate the mangoes we were given. The pull out couch was stained and the mattress was missing. Some of the lights needed bulbs were not working. They replaced one of the bulbs. Also, one of the ceiling fans didn’t work. Staff were somewhat responsive to the concerns brought forward. I would not recommend this resort.

  Jun 27, 2026
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  Wonderful Wedding with Friends

  A large group of us from Steamboat Springs, Colorado stayed here for a week while participating in our friend's wedding. We reserved a studio and at first, weren't sure what to expect based on conflicting reviews on Tripadvisor, but I do have to say that it was a lot better than we expected. The rooms are dated but extremely functional. The studio had a kitchenette stocked with dishes, pots and pans, utensils, coffee maker, toaster, blender and electric can opener. Enough dishware for two. A small refrigerator allowed us to bring home leftovers and reheat them in the microwave. A trip to the grocery store allowed us to make eggs, toast, sausage and other items in the morning. This allowed us to save $$ at the onsite restaurant. Just for comparison, we spent $50 at the grocery store for breakfast for the whole week, while a breakfast for 3 at the restaurant ran $81.00!!! There is NO daily housekeeping, so keep that in mind. Towels can be left outside your door for replenshing. A $10 per pool towel deposit is required and refunded when you return them at the end of the trip. Overall, I'd give our trip 4/5 stars. We enjoyed the trip.

  Apr 29, 2026