Resort Details

OnSite Dining
  • BAREFOOT
    Snack bar on the beach. Offering a selection of exquisite dishes that provide all the energy you need to enjoy fantastic Bavaro beach.
  • BAZAAR
    Food truck and buffet station with modern menu. Cuisine type: American diner/buffet. (*) Opening winter 2019.
  • Cape Nao
    Beachside a la carte restaurant, open for lunch and dinner. Exclusive for The Level.
    •Meals Served: Lunch | Snacks | Dinner.
    •Menu Type: A la carte
    •Reservations: Not Required

  • HOKKAIDO ($)
    A vivid reflection of Japanese cuisine and tradition on your plate. Hokkaido exudes a genuine Asian air, from the moment you cross the outer bridge and plunge into the delicious world of teppanyaki or sushi. Enjoy a refreshing cocktail in the chill-out room while your dishes are made and come prepared to enjoy an incredible experience of live cooking in the purest Japanese style.
  • LA HACIENDA
    Just like on a Hacienda ranch, where the essence of Tex-Mex cuisine is enjoyed and savored in every dish. The Mexican chef prepares all the nachos, fajitas and chili con carne that everyone loves so much. Although traditionally spicy, the dishes are also suitable for more sensitive taste buds.
  • MERKADO
    Ocean front buffet restaurant.
  • O GRILLE
    Snack bar inside the Splash Park with picnic-style seating.
  • RIVIERA
    All-day buffet or a la carte service for lunch and dinner. This exclusive restaurant offers the finest international cuisine. Be surprised by the chef's recommendations and enjoy a pleasant evening in a stunning setting next to one of the swimming pools. *Reserved for The Level guests.
  • Rosso
    Italian cuisine
    •Air-Conditioned
    •Meals Served: Dinner
    •Menu Type: A la carte
    •Dress Code: Footwear Required | Ladies Semi-Formal | Long Pants Required | No Swimsuits | No Beachwear

  • Rumba
    International buffet offering the perfect blend of flavors with stunning sea views.
    • Meals Served: Breakfast | Lunch | Dinner.
    • Menu Type: Buffet
    • Reservations: Not Required
    • Cuisine Type:  International
    • Dress Code: Footwear Required | No Swimsuits

  • Tauro
    Grill to share the best cuts of meat with family and friends.
    •Air-Conditioned
    •Meals Served: Dinner
    •Menu Type: A la carte
    •Reservations: Not Required
    •Cuisine Type:  Grill, meat
    •Dress Code: Footwear Required | Long Pants Required | Ladies Semi-Formal | No Beachwear | No Swimsuits

  • Taurus
    Mediterranean restaurant where you can sense the essence of the regions as soon as you walk in. Savor the tastiest traditional meat and fish dishes accompanied by an exquisite full-bodied
    wine and make your dinner an unforgettable experience.
  • Various Bars & Lounges
    Bars:
    • Pool Bar: Offering poolside refreshment. 
    • Bargaritas: Casual bar with a friendly and entertaining atmosphere. 
    • Sapphire Bar: Modern and elegant holding bar, located between Tauro and Rosso. 
    • Bar At Rumba: Casual bar with privilege's views of Bavaro beach. 
    • Bar At Riviera: Exclusive to the level, located at Riviera restaurant. 
On-Site Amenities
  • Casino†
  • Children welcome
  • Elevators
  • Gift/News stand†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Room service†
  • Safe deposit box†
  • Spa†
Off-Site Amenities
  • Business Center†
  • Meeting/Board Rooms†
  • Wireless Connectivity†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Basketball court
    1 basketball court: complimentary equipment available; lit for evening plays ($), lessons ($).
  • Children's program, onsite †
    Kids Club open for children from 8 months to 13 years; swimming pool, playground slides, protected garden area for playing volleyball and football, billiard and Ping-Pong tables, restrooms for babies, videogames room, mini buffet, and activities program organized by age.
  • Kayaking †
  • Motorized Water Sports †
  • Non-Motorized Water Sports †
    Non-motorized sports included: kayaks, canoes, windsurfers, water bikes, snorkel gear, and scuba diving tryouts.
  • Pool

    4 swimming pools

    Splash Island WaterPark

  • Spa †
    Yhi Spa & Wellness Center ($): sauna, steam room, Jacuzzi, beauty salon, indoor and outdoor massage therapies, facials and special body treatments.
  • Tennis court
    7 tennis courts
  • Volleyball †
    beach and water volleyball
Off-Site Recreation
  • Golf †
    Nearby 18-hole world-class championship golf course, Cocotal Golf & Country Club; complimentary green fees. Golf cart rental is mandatory ($). Rental clubs are available ($).

    50% OFF the Regular Green Fee with golf cart included.

Off-Site Attraction
  • Palma Real Shopping Village
    This prestigious shopping center offers more than 45 international and local brands, restaurants, bars, banks, a supermarket and a pharmacy.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 7440 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect

    Great place to hang out if you’re tired of the heat. Definitely will be coming back here but they shouldn’t really update their board games and get more volleyballs and basketballs.

    Jun 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing Melia holiday June 2025

    Had a great time and enjoyed the very clean beaches. Had the level upgrade which is a must if your staying here as it gives you access to most restaurants and a private conseiege to book all your dinners and help with getting around d the large resort with setting up shuttles. We has Jesus as our guy and he was great touching base every morning and popping up during the day to see if we needed anything.

    Jun 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    ...

    Johnny Cedeno was a courteous, professional service. Excellent service I love it here Rivera was excellent food, Mercado excellent food

    Jun 14, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Worst hotel ever

    Far from a 5 star hotel - wouldn’t even rate as a 2 star. Deluxe room - very delusional - mould, rust, very tiny bathroom - small wardrobe with no doors they have hung a net curtain instead, paint on furniture and the standard of the decorating is awful - sofa upholstery filthy, very tired and outdated, furniture on balcony broken can’t sit on it, broken floor tiles in room, loose sockets, light switches don’t work, air conditioning sounds like an aeroplane Restaurants - main restaurant needs updating, food inedible, cold and congealed, left overs from night before for breakfast next day - juice is warm as there is no cold facilities Reception - waited an hour to get checked in, staff slow and unfriendly - nothing else to say about it The grounds are huge and not enough gardeners to keep it up to standard, pathways are trip hazards - do not entertain coming here if you are not mobile and there is a sewerage stench throughout complex There are cats and peacocks everywhere There is no rep for this hotel everything is done via tui app chat - waiting to be moved to a different hotel DO NOT WASTE YOUR MONEY ON THIS HOTEL

    Jun 14, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Fantastic vacation!

    Fantastic vacation overal! The various restaurants are excellent except The Quimera that is supposed to be the top one since it's strictly reserved for The Level customers. At Quimera, the lunch is excellent but you better select another restaurant for breakfast and dinner. Rooms are clean and comfortable! The majority of the staff works very hard to insure a perfect vacation. Special thank you to the following people for the excellence of their service: Pedro - Supervisor Gilberto - Concierge Maria Blanco - Server at the Barefoot restaurant Adrianna & Felix - Servers at The Level pool bar Delhi - Wine server in various restaurants Benjamin Victoria - Server at the Barefoot restaurant Randal, Octavio & Anabely - Servers at the Barefoot restaurant

    Jun 12, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies:

    Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

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