Resort Details

OnSite Dining
  • Various Lounges/Bars
    The 5 bars offer fashionable cocktails and a selection of international brand drinks.  
     
    - Lobby bar, features live music, karaoke or a DJ selection.   
    - El Isleño: swim-up bar located in the adults-only pool.
    - El Embarcadero: beach bar located under a giant Mexican palapa. 
    - Mosaico Bar
    - Fish House Bar. 
     
    Note: The hours of operation of restaurants and bars are according to a hotel weekly schedule that may vary without previous notice. 
  • Various restaurants
    Mosaico
    International Buffet 
    Capacity 180 people 
    Continental Breakfast, Buffet Breakfast, Lunch, Dinner
    Dress Code: Casual 
    The best service option. Enjoy our buffet in a tropical Caribbean atmosphere next to the beach 

    Fish House  
    A la Carte dinner 
    Capacity 80 people 
    Dress Code: Casual 
    Nightly selection of an extraordinary cuisine from the sea, complemented by a selected wine list. Cozy ambiance with background music. Reservation required.

    Mole
    A la Carte dinner 
    Capacity 70 people Seating 
    Dress Code: Casual 
    Mexican grilled dishes served at this outdoor restaurant with ocean view. Reservation required. Open seasonally. 

    Mole SNACK-BAR 
    Outdoor snack-bar, serves traditional snacks and regional cuisine during daytime poolside or at the beach.  
    Capacity: 70 guests

    Bistro 
    Capacity 32 guests
    Dress code casual 
    Nightly selection of extraordinary Mediterranean a la carte cuisine, complemented by unbeatable views of the Caribbean sunset. Exclusive for The Level Guests and opened seasonally. 
On-Site Amenities
  • ATM/Cash machine†
  • Babysitting†
  • Car Rental Services†
  • Concierge desk
  • Exercise gym
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Meeting rooms†
  • Parking
  • Pool
  • ATM/Cash machine†
  • Babysitting†
  • Car Rental Services†
  • Concierge desk
  • Exercise gym
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Meeting rooms†
  • Parking
  • Pool
  • Room service†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk†
  • Wi-Fi
On-Site Wedding Services
  • Contact hotel for information on our complimentary wedding package.

† Fees may apply

On-Site Recreation
  • Archery
    Pirate themed park with archery, batting cage and balance rope.
  • Children's program, onsite

    Kidsdom

    Family entertainment and a huge selection of fun and educational kids' activities for children with our Kidsdom program, all supervised by our professionally trained activities team.  

     

    - Gift shop and souvenirs arcade ($) 

    - Kidsdom Kids Club (Kids from ages 4 to 12) features 50 inch TV and Wii console. 

    - Camping nights at our Activities Park or at the beach 

    - “Kids Car Ed”. Interactive Learning Transportation Program. Children watch a video and they practice in a mini highway with electric cars; at the end they get a driver license. For Ages from 4 to 11 years old. 

    - Outdoor playground 

    - Mini disco 

    - Workshops 

    - Supervised pool games 

  • Direct access to a beach
  • Fitness center on-site
  • Leisure Facilities

    Game Room:

    Teenagers from 12 years old and adults. 

    - 2 pool tables 

    - 1 air hockey table 

    - 1 Foosball table 

    - 1 Ping-Pong table  

    - 2 mini basketball hoops


    Video Zone:

    With the latest version of XBOX® and PlayStation®. Children from 10 years old must be accompanied by an adult, teenagers and adults.

    EVENING ENTERTAINMENT : 

    A variety of nightly shows are available in the “Salon Fantasia” according to a weekly schedule. After the show until midnight enjoy our Live or D.J music to dance, karaoke nights or Casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.  

    NOTE: activities and entertainment are scheduled week per week and may change according with the season without prior notice. All activities supervised by professional activities staff. Lending of equipment at the Activities Center 

  • Motorized Water Sports †

    Wave runners

  • Non-Motorized Water Sports

    Paddleboards
    Kayaks
    Snorkel Equipment

  • Pool
    Adults-only pool and activities pool with inflatable games.
  • Soccer field
  • Spa †
    YHI SPA ($)  
     
    The river spirit and the lake spirit longed for YHI’s warmth and light. They mounted up into the sky, striving with all their might to reach the sun Goddess. YHI smiled at them and turned them into drops of water which fall back upon the earth as rain, refreshing the grass and the flowers and bringing new life. 
     
    A gift for the senses! Indoor and outdoor therapeutic massages facials and body treatments.
  • Tennis court

    There is 1 tennis court on-site.

On-Site Attraction
  • On-site Entertainment

    Evening entertainment:  A variety of nightly shows are available in the 'Salon Fantasia' according to a weekly schedule.  After the show until midnight, enjoy our Live or DJ music to dance, karaoke  nights or casino games at the Lobby Bar.  Ask for our Pre-Hispanic show at the beach.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 5928 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    25th Wedding Anniversary trip

    My husband and I returned on Friday from a five night stay celebrating our 25th wedding anniversary. We have never stayed on the island of Cozumel before so we did a lot of researching for all inclusive resorts. We ended up choosing the Melia and I have to say that we had one of the BEST trips we have ever had. We decided upgrade to The Level and it was worth every penny. We were escorted to The Level Lounge upon arrival and met our concierge Gerardo. Let me just say, Gerardo was beyond fantastic and exceeded our expectations. Our room was decorated with “Happy Anniversary” decorations and there was a bottle of chilled champagne. He booked our reservations for dinner and the bali beds at the beach and pool. He anticipated our every need. Santiago and Felipe the bartenders were fabulous!! They have such great personalities and they took great care of us. The Malibu Bay Breezes were soooo good. Diego the beach server was on point! I don’t think I ever went without a drink, he was always coming by and checking on us. Jose at the buffet was great. Last but not least have to give a shout out to Ivan the Great, not the terrible, lol. He helped us with a private tour guide to take us sightseeing one day. We are able to make our own itinerary and it was wonderful. We saw the San Gervasio ruins, went across the island to Coconuts then went into town for local cantina. One of the best days ever. I was very impressed with the actual resort. It was extremely clean and I never saw one scrap of trash on the floor, I saw the grounds staff constantly cleaning. Our room was always clean and well maintained. Also, every single staff member we came in contact with was very friendly and always greeted you with an “Hola”. I know a lot of people complain about the lack of restaurants and food but again, we researched and knew going in there were only 2 restaurants and the buffet. Everything we ate was amazing and so good. We at the buffet for all three meals one day, had Fish House for breakfast one day and dinner. We ate at the Mole and the little taqueria for dinners. During the days we got chicken quesadillas from the snack stands (I don’t think I’ve ever eaten more quesadillas than I did last week). We have stayed at several all inclusive resorts, both adults only and with our children and this resort, was exactly the one we needed for this trip. It was smaller, quieter and we were able to relax, unwind and enjoy the week celebrating our marriage. Thank to EVERYONE at the Melia for making this trip so memorable.

    Jun 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Heavenly Week!

    We have never been to Cozumel. My husband and I brought 2 18 year old girls and all 4 of us had a wonderful time. I strongly recommend looking at The Level if you have all 18+, as the difference was divine - both in location of room, special section of the pool/beach, and the access to special breakfast restaurant. Our Level concierge, Alfonso, was amazingly dedicated on the daily. The bartenders were SO friendly - Enrique especially! And Arcangel and Rafael were waiters always greeting with a smile in the restaurants. The staff really want you to have a wonderful week, which we did. Last but not least, Ivan in the snorkel shack was SO helpful setting up off-site snorkel and diving trips, as well as a snorkel explore just 10 minutes down the beach. The only caveat to this hotel is that if you are primarily snorkel/diving, the focus for this is the south end of the island and will require a taxi to get there (about $40-60 RT).

    Jun 16, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Vacation time

    Hotel was very clean, staff friendly, food was a little disappointing as it was either over salty or dry. The pool did close at 8:00pm. If you used the upgraded service you had more choices to choose from. Overall a good experience. Remember to bring cash with you as some place do not accept credit cards.

    Jun 16, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    25th Anniversary Trip

    This was our first trip to Mexico and to Meliá Cozumel. We selected this resort because of the number of positive reviews it had received on Trip Advisor. From the time we arrived, we were treated so well. The details of thenall-inclusive package were explained clearly, and although we didn't elect to upgrade to The Level, our room was a premium one-bedroom ocean view room on the 12th floor with a jacuzzi on the terrace. The staff were wonderful and everyday we saw staff members working to keep the resort clean and lovely. We had most of our meals at the Mosaico buffet, where breakfast was our favorite meal, followed by l7nch. Dinner was hit or miss, with meals following on a different international cuisine each evening. We also had dinner at The Fish House and Molé, 2 restaurants on site. While the meal at The Fish House was OK, we really enjoyed our meal at Molé. They even gave us a free bottle of champagne to celebrate our anniversary. The fact that there are 2 separare pools, one for adults and one for families, is a plus. We particularly enjoyed the pool bar in the adult pool. We had a power outtage in our room and on the morning we were leaving, the rooms safe wouldn't open, but each of these issues was resolved promptly and to our satisfaction. Taxis are plentiful and the bellman called one over anytime we traveled off site. We were able to get downtown by taxi for about 200 pesos ($10 USD, not including tip) one way. Meliá Cozumel is on a quieter side of Cozumel, which made it the perfect place for us, as we're in our late 60's and wanted a more serene locale. We would love to go back!

    Jun 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Like a small boutique hotel.

    You've got to take a Level room with sea view and you will be happy each morning! Small property with a few restaurants. Very convenient for a spa retreat. There were few offers for 90min massages which were ideal. Also there is a gym which is quite convenient. IG LeSteveDuJour

    Jun 14, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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