Tradition merges with the avant-garde in the iconic hotel Meliá Madrid Princesa, the perfect option for exploring the life of this incredible city, both day and night.


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Hotel Advisories

Advisory The city tax will be charged and collected by the hotel at check-in or check-out. This tax is charged per person, per day.

General Policies & Fine Print

Check In: 2:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3470 reviews
  • 3.0 star tripadvisor rating
    Great experience at the Melia Level but nothing else!

    We stayed in the Melia level rooms. Whilst the level food and beverage area was superb the rooms were tiny and unbearably hot. We asked for the air con to be turned on but they said the hotel was still in winter mode. With the sun beating on the glass windows, each day we returned from sight seeing the rooms were 30 degrees! Sweltering and unhealthy! My family and I had a permanent headache the whole of our stay and didn't feel refreshed. The actual room was tiny - far too many doors. Could barely move as lots of furniture too. The pool situation is not great at all - you have to book a slot and you get minimal time. The excuse was that the pool and spa isn't owned by the hotel. Needs to be made a lot clearer upon booking. The reception staff and door man were extremely moody and rude. No nice welcome! The only nice welcome we got was from the staff on the melia level who were lovely and always greeted us with a smile. The last straw was the fact my husband got stuck in the lift on our last day. Our friends who were also staying at the hotel had to take our children to the airport for the flight home whilst I stayed behind waiting for my husband to be rescued from the lift. He was stuck for over 45 minutes - the emergency intercom didn't work properly and if he hadn't had his mobile on him he would have been stuck for a much longer time! The hotel management didn't care in the slightest and if took a few attempts to make them pay for our extra taxi to Madrid airport. Not one apology at all! They actually shouted at us as my husband suffers from anxiety and was very affected by the whole situation. Arrogant and rude staff is all I can say!

    Apr 15, 2024
  • 2.0 star tripadvisor rating
    No sauna in the called: full service Spa

    You can feel in the room that the last renovation was more than 10 years ago. On the official tourism webpage of Madrid it‘s shown, that the hotel has a sauna. This is why we rebooked to this hotel. But unfortunately they don’t have a sauna and the stay at the indoor pool is limited to 40 minutes (not extendable) and only with reservation. Discussion with management followed but a compensation was not done in any way. Location is very good. Short walk to Plaza España.

    Mar 30, 2024
  • 5.0 star tripadvisor rating
    Awesome experience!

    Beautiful hotel. Great location. Metro stop right outside the entrance. Super convenient. Incredibly friendly and helpful staff. Huge room! We had the level experience which was well worth it. Incredible display of breakfast and afternoon snacks and drinks. We are now totally spoiled! Highly recommend staying here.

    Mar 22, 2024
  • 5.0 star tripadvisor rating
    Lovely stay!

    We stayed 5 nights here, booked through a Costco package. This was by far our favorite hotel of the 3 we stayed at (other hotels were NH hotels in Seville and Barcelona). Service was excellent and on par for a 4star hotel, breakfast was delicious, with plenty of fresh cut fruit. All the common and dining areas were super clean, and plenty of very attentive and polite staff everywhere. Our room was very spacious for European big city hotel, and daily service kept the room very clean. There are 2 cans of complimentary water that gets replaced everyday, and they even left grapes in our room on NYE, so that we can participate in the Spanish tradition at midnight. The only negative I have to mention is that while the room was very well-kept, it is showing its age and there are some obvious needed repairs. For example, there was a very obvious rusted spot at the bottom of the bathtub. We avoided stepping on it, in fear that there may be some rough enamel that might cut our feet. Also the frame of the shower glass has some gaps and the water from showering makes a big wet mess. Bath towels were clean, but many of them probably should be replaced. Overall, this was a great hotel, great location right outside the city center. I wouldn't hesitate to recommend it, or book again if I were to return to Madrid.

    Jan 20, 2024
  • 4.0 star tripadvisor rating
    Great location, just not too fancy.

    Hotel is in a great location, walking distance to many attractions and a view of the Presidential White House. Note - although we requested adjoining room, they don't have those and consider adjacent as adjoining.

    Jan 10, 2024