Napili Shores Maui by OUTRIGGER

Customer Ratings & Reviews

TripAdvisor Traveler Rating

848 reviews

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  Lots of potential, needs help

  Best thing about this place is the general manager Jayson. They have construction, its old, outdated. The location is AMAZING. But several other Napili Bay resorts. Gazebo is awesome. The front desk was helpful but female staff was not very friendly/attitude. The manager made it right for us and excited for his vision for the property. Will be back if that all comes to light but otherwise not a place for us.

  Oct 14, 2025
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  Be Careful-The Units Here Are Not Created Equal

  Napili Shores is a nice resort in a good location, but our particular rental had much to be desired. It was in the "D" section. The parking lot is right outside your door and the only windows are at the other end of a very dark room. To draw the shades and get any light, your giving up your privacy since there's a walkway with people constantly going back and forth. We could not see beyond the walkway since it was blocked off for one of the pools, which was noisy all day.

  Sep 23, 2025
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  Can be ideal set up if you don't need the amenities of a resort hotel

  This modest complex of low-rise condo units sits at an enviable spot at the south end of beautiful Napili Bay. Although it is under the Outrigger banner, it does not function like a traditional hotel. For example, the front desk hours are limited, the rooms are not serviced daily, and there is no concierge that I saw. Instead, it seems as if Outrigger either owns some of the units and/or acts as a renting administrator for privately-owned condo units. Either way, the resort allows guests to rent out units for short term stays. We were able to book one of the best units in Building A, the set of units closest to the bay. Building A also adjoins the famous Gazebo Cafe, an ultra-popular casual eatery serving only breakfast and lunch. Our unit was A205, which has a spectacular view of Napili Bay from the second floor room and the lanai. See photos. The room itself is a bit dated but was clean, roomy, and super-functional. In addition to a king bed, couch, easy chair, dresser, nightstands, and flat screen TV, the unit had a well-equipped kitchen with rangetop, full-sized refrigerator, microwave and coffee maker. It also had a large closet and good sized shower. We really enjoyed the extra space and kitchenette features of the room. But we did not find the pools or other common areas of the resort to be particularly attractive. There was insufficient shade around the pools. But we did like the ample free parking nearby the different buildings. And you simply cannot beat the view and setting of our room.

  Sep 10, 2025
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  Made the entire trip worth it!!!!

  First off shoutout to Alex, Bobby and Naomi at the front desk. Really made our welcome so much more amazing, especially for going above and beyond for my family and my 7 month old baby. The room was clean and well stocked with toiletries and kitchen supply. Housekeeping did an amazing job preparing our room. My baby immediately started smiling and laughing as we entered the room. He definitely gave the seal of approval. This was definitely better than staying at a big luxury resort. Because of the size of the property I felt like it made room for the employees to be really personable with us. Overall highly recommend especially if you have a small family. Mahalo again Napili Shores and we will definitely be returning again. Mahalo From Kauai The Santos Ohana

  Sep 10, 2025
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  We're going back!!

  What a great place. Well maintained. Lovely room with beautiful view of ocean. First time to visit island and we hit the jackpot. Families,kids and couples were all having a great time. Walk to beach and other attractions. Outdoor grills (Weber) if you feel like cooking out. Two pools if you don't like the sand. Words can't do this property justice.

  May 28, 2025