Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7490 reviews
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Oct 28, 2025Overall, 3-4 star experience. Go to hard rock instead or Bahia
Not a true 5 star hotel. Should be 4 star at most. Food is decent but not great. Good smaller resort for kids was the only, and some staff made it ok). We ended up going to hard rock punta cana, about 15 minutes away, it was way better. Evening entertainment and free face painting was nice. Bacon was drenched in oil at least 10 cm. Some staff made this experience bearable (Joel, Francisco, Alfredo, Manuel, Ezequiel). Would I book here again? Never, it isn't too Nickelodeon theme. Some staff will ignore you, (female check in lady was not smiling). Water park was small, only 1 main pool by the beach, and 1 by fresco only. Snik lounge is great though, we were lucky enough to find few people to drink with which made it fun. Beach they hound you so be careful and just say no.
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Oct 28, 2025Nice hotel without beach
4.5 of us were staying for 7 days, October 19-26; 4 adults and one 3 years old child. Hotel amenities, rooms, service, food and restaurants are exceeded our expectations. Friendly staff, worm pools, two aqua parks and cleaniness of the property is amazing. Many outdoor and indoor playgrounds for kids available. This is perfect 5 stars hotel. The only reason I would rate it less is no access to the ocean. It is not about waves. Very strong current will wash you away in a matter of seconds. If you an average swimmer, most likely you have difficulties swim back to the shore. If you are below average swimmer, do not even go to the beach. The swimmable area are about 2 km south of the hotel in a sandy bay, about 15-20 min walk. The bay is about 500 m wide. In other words, restaurants, theme parks I have home. But travel 4000 km and wouldn't able to enjoy the ocean is disappointing.
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Oct 27, 2025the worst
This is the worst resort I've ever been to. Wow, I'm amazed by how bad the entire thing is. Food is disgusting, and the service is even worse. Don't waste your money; there are actually good hotels in Punta Cana that you can visit, but this one you must avoid.
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Oct 26, 2025
Poor Hotel do not recommend
This was our second time staying at this hotel, and unfortunately, it will be our last. The food and drinks across all the places we tried were very disappointing—barely a 1 or 2 out of 5. For a hotel of this level, that’s unacceptable. There’s only one main place to have breakfast and lunch, and if you’re not at the water park, your only other option is Frescos, where the food is just as bad. For dinner, there’s a low-quality buffet and one or two à la carte restaurants, but again, the food barely reaches 2 stars. On a positive note, I want to thank the staff for doing their best with what they have. They really try to make guests feel welcome and comfortable. A big shout-out to José at the big kids’ water park and Jean and Darlin from Aqua Nick’s park—you guys were amazing and made our stay feel like a real vacation. To management: please make serious improvements to your food and beverage quality, or you’ll keep losing repeat guests like us.
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Oct 18, 2025
Would Not Recommend
Worse food at a resort we ever encountered!! Travel so much with r kids, & grandkids, that we thought this place wld b an awesome experience!! Kids for the most part enjoyed the characters, and the water park,(which was the best part for them. ) But rooms r old, air conditioning not up to par, even switched rooms, and was stilllll soooo Hot!! App didn’t work for reservations, which u had to do every day by 9am. Never got into the spacewalker restaurant, by 9am it was all booked,( which NO one cld explain, as I was on the app by 8:59 am!! Also NO food at main pool or beach!! Had to go back to the Buffett restaurant!! Ordered room service one day, it Never came!! Wld not recommend, as there r sooooo many other family resorts, with more kid activities than this one!!! Only seen SpongeBob 1 day, if u at pool, beach, or dinner, it’s possible u don’t see any characters(they only appear at certain times of the day, for a couple minutes.) Spend u money somewhere else!!
