Nickelodeon Hotels and Resorts Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2721 reviews

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  Disappointing Experience

  I am very disappointed in this resort! I came with my daughter and her two children. I requested a room side by side, keep in mind our reservations were noted together. How about they put us on different floors . Her seven year old was in the room with me since the rooms are double occupancy. I requested at check in rooms side by side . They assigned 345 and 347. Ok I thought odd on one side and even on the other. I get to the room and 346 is in between us. I go downstairs and asked to speak with someone. I was advised that the rooms are king, double queen and king. The double queen is an upgrade. They could upgrade me if I wanted to pay the additional charge . I explained that this should have been communicated when the request was made! This hotel is a total disappointment!

  Oct 11, 2026
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  removal of chain by lifeguard

  My daughter celebrated her 4th birthday here and after 3 nights a lifeguard took her chain off without authorization . The manager orlando found it and while we were on the plane returning to the states send me a message with theo photo of the pendant and the stones were missing.. It has been two weeks with no resolution and I still don’t have the pendant

  Sep 25, 2026
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  Underwhelming for adults, fun for kids.

  I reserved this hotel fully aware of its most well-known shortcoming, which is a poorly reviewed beach. My three kids are big fans of water parks, and one of them, whose birthday we were celebrating, is a big fan of SpongeBob. That's why we booked three nights here. Despite knowing the poor reputation of the resort's beach, it still fell below my already low expectations. The beach itself is very small, and there are concrete blocks all over the coast. And while I understand the resort has little control over it, the amount of sargassum is simply unbearable. Its so bad that its hard to enjoy the balcony, because the smell from the sargassum is so bad, especially in the evening and night. The swim-up pools in every room are a cool concept, especially for kids. We had a fifth floor room, so we shared ours with 3 other rooms. We were lucky in that we went during low season and our neighboring rooms were either unoccupied or whomever occupied them never used the pool (except briefly on our last day there), so it felt very private. But if there are other people using it, forget about privacy. People will be able to swim right in front of your suite's window and balcony. While it wasn't an issue for us, I can see how it could be uncomfortable, so just know that in advance. If your room is on the 2nd floor, where the main pool is, you can swim up to the main pool, which is large and beautiful. But obviously you get even less privacy, especially if your room happens to be in front of one of the two swim-up bars. One of the things I liked least about the resort is how disconnected it feels. You need a shuttle to move between the main building, where the rooms are, and the water park, main lobby and breakfast restaurant. The shuttles run often, and its not a long ride (though long enough most people won't want to walk), but even during low season lines did form during peak times (when the water park opens and closes and right around check out). The water park itself is great, my kids loved it and there is something for kids of every age. I also like that there are no deep pools and that the life guards are on point, so I felt confident letting them run around on their own. Being able to access the water park before people with day passes was also great, because the first couple hours it often felt like we had the entire park for ourselves. Once the public is able to access it does eventually get quite crowded, but the morning hours between 9:00 and 11:00 are amazing. But as with any theme park, after a couple days, things get old and repetitive. The restaurants were good and the rooms were great. They are spacious (two bathrooms), modern and the entire resort is kept meticulously clean. There are many chances for kids to meet and greet characters too. Absolutely no complaints here. And finally, the thing I liked least about the hotel: ridiculous prices for anything that isn't included. There are multiple stores around the resort and the prices are unconscionable, far worse than Disney World. Some examples using current conversion rates: $70 USD dollars for a small plush, $180 USD for an aloha-type shirt, etc. In some of the restaurants, they try to upsell certain tables. For example, in the TMNT pizzeria, they have a few tables with statues of the turtles so they look like they are sitting with you, which kids love. But you need to pay $50 USD extra for those. You can get access to them too by purchasing five themed water bottles ($14 USD each) or a $56 USD drink. In the end, I think while the resort has some cool things for kids, especially if they are fans of Nickelodeon, flying to a different country to stay here isn't worth it. Given the low quality of the beach, which is probably the main reason people travel to this part of Mexico, I feel like a resort like this belongs more in a place like Pennsylvania. Even if I have to deal with larger crowds, I'd rather stay somewhere else and visit the water park on a day pass.

  Aug 24, 2026
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  Not meant for US tourists

  I have never written a TripAdvisor review while still on vacation, but this experience has been bad enough that I felt compelled to. For context, we are paying more than $1,000 per night, so my expectations are not unreasonable. Unfortunately, this resort has fallen dramatically short of what I would expect at this price point. First, our assigned “concierge,” Arturo/Arthur, seemed primarily interested in selling us things. From the beginning, nearly every interaction was about upgrades, additional purchases, or getting us to attend a timeshare breakfast. At $1,000+ a night, the constant upselling was particularly frustrating. Once we made it clear that we weren’t interested in buying anything else, he essentially stopped communicating with us for the remaining three and a half days of our stay. I even messaged him with important questions about the resort and received no response. As for the rest of the experience: The food is genuinely terrible. I am not a particularly picky eater, and I don’t use the word “inedible” lightly, but the food has been so consistently bad that members of our family are barely eating at the resort. Getting around is miserable. The property requires vans to travel between many areas. We have repeatedly waited outside in roughly 90-degree heat for hot, crowded vans that often smell unpleasant. At a luxury resort, transportation should not feel like an ordeal every time you leave your room. This resort is extremely difficult for guests who do not speak Spanish. Shows and character meet-and-greets during our stay have been conducted almost exclusively in Spanish, and we have encountered many staff members who speak little or no English. We are visiting Mexico and absolutely do not expect everyone to speak English. However, this resort heavily markets itself to international and American tourists, and at this price point I expected major guest programming and services to be accessible to non-Spanish-speaking guests as well. The air conditioning in our room was broken. In this climate, that is a significant issue. The pool bar is frequently left completely unstaffed, sometimes for extended periods in the middle of the day. Several restaurants are not air-conditioned, which makes meals extremely uncomfortable in the August heat. There have been two bright spots, and they are the reason I’m giving two stars instead of one: the spa was fantastic, and we really enjoyed having a swim-up room. The spa experience in particular was excellent. But those positives cannot make up for the overall experience. For what this resort charges, I expected good food, reliable service, comfortable transportation, functioning air conditioning, and a concierge who actually assists guests rather than treating them as sales opportunities. I understand that we are traveling in Mexico, and I would never expect or demand that everything cater to American visitors. But this property actively markets itself as a high-end international family resort, and the actual experience does not match that positioning. Based on our stay, I would not recommend this resort to American or other English-speaking travelers, particularly at this price point. Two stars for the wonderful spa and swim-up room. Everything else has been an enormous disappointment.

  Aug 14, 2026
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  A great experience for the kids

  As an adult, not impressed with the experience at all. There is no ‘premium’ feel anywhere. For the money, you can buy a much more luxury experience somewhere else. It’s a different story for my kids, they had a blast there and somehow thinks it’s better than the 5-star hotels we stayed elsewhere in the region. The loved everything from the water park, to the semi private pools and the food too. So I guess it’s doing a great job targeting younger audiences. The gift shop are a bloody rip off. Expect paying 3-5x mark-ups for everything. We paid $50 for a sunscreen spray. The booking experience was stressful. We booked via the official Mexican website. The confirmation email was sketchy, and Karisma helpline can’t verify if the booking was successful. Their agent even suspected that I got scammed at one time. I think it’s good for a short excursion. But if you are looking to stay for a week plus, look elsewhere.

  Aug 12, 2026