An all inclusive resort surrounded by natural beauty.
The hotel Occidental at Xcaret Destination is an All inclusive hotel located in the heart of the Riviera Maya. Its spectacular mix of natural and cultural environments is the inspiration for enjoying an unbeatable experience.
This stunning complex has 765 rooms and suites with terraces or balconies that are surrounded by lush gardens.
It also features riverbed formations, 7 swimming pools and a private beach with soft, white sand and tropical palm trees.
Plus, the restaurants at the hotel are designed to meet the needs of all our guests. With 11 bars, including the nightclub, and 11 restaurants, guests have the freedom to choose between a snack, an informal or gourmet lunch, or a candle-lit dinner with their partner, among many other possibilities.
This magnificent resort is located near the Xcaret eco-archaeological park and offers a great day out for the family, with over 40 cultural attractions and exhibitions on Mexico’s art and tradition.
Royal Level Occidental at Xcaret Destination is a boutique hotel within the complex.
For guests looking for an even more luxurious and sophisticated experience with a private area and personalised service. Wi-Fi and room service included, among others.
Location
Quintana RooProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
25118 reviews
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Jan 11, 2025New Year Dinner was Disaster other than that hotel is nice
I would've left 4* but New Year dinner experience reduced it. We were so disappointed that I was ready to give 1* purelly on New Year dinner experience but it would've been unfair because the hotel and surroundings are good and worth good review. Last night of the year we ended up waiting outside the restaurant to be seated for 1 hour and 30 minutes. When we got seated food was cold and ended up eating left overs. Bearing in mind we paid approx. 750 bucks for that day (double than all other days) we were deeply disappointed. I wrote a complaint to Barcelo directly, but of course we had vague reply with promise to look in to it and try and improve in the future, which doesn't help us - we will not be returning there again.
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Jan 11, 2025Family Vacation to Playa del Carmen
I planned a family vacation to Mexico with the sole purpose of visiting Chichen Itza and Xcaret Nature Park. I chose the Occidental at Xcaret Destination specifically for its close proximity to Xcaret Park. The resort setting is exceptional. There are water choices for everyone between its many pools, the lagoon or the salt water pools. There is no direct gulf access, so if you are looking for waves this is not the resort for you. If you like beach access and salt water without a rogue wave knocking you over or have a phobia that a shark will bite you, then this is the perfect option. The resort grounds are unique as it is situated in a jungle setting with spider monkeys, deer and agoutis running around and the Macaws in the lobby. Word of caution - DO NOT leave your balcony sliding door open even if you are in your room. On two occasions, I saw a spider monkey enter a room through the open door and one of those times, the person was in the room! The Occidental has direct walking path access to Xcaret Park. It is extremely convenient. You can spend the morning in the park, come back to the resort for lunch, and then go back to Xcaret afterwards (provided you purchase the all-access wrist band option for Xcaret. The end of evening Mexican cultural show at Xcaret from 7 to 9 pm is a MUST see show. Okay, now for the not so good. I had read many reviews about this resort with respect to the room maintenance and the food. I can confirm that when we checked in, our room AC did not work properly and there was a mildewy smell in the room. After a call to complain, that was addressed by the next day. The shower did not drain well so you were standing in a basin full of dirty water by the end of the shower and it took hours to fully drain. The room decor is quite dated but honestly you should be spending most of your time outside the room enjoying the beautiful resort. The beds were really comfortable. Beware there are five ala carte restaurants but depending on the length of your stay you might not be able to visit all five. Our stay was 7 days and we were able to reserve four of the five, If you have a large party, you need to reserve these restaurants right away after you check in because they are quite small with limited in seating capacity AND you MUST reserve prior. And you can only frequent one of each. We ate at the Mexican, Italian, Asian and Fish ala carte restaurants. The most disappointing was the Italian. By far, the best was the Fish restaurant.
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Jan 11, 2025Going back
Great property! Huge but cozy. Lots of pool area shade and sun. Plenty of food choices. Comfortable beds, clean rooms. Friendly staff. Xavier First Club bartender... he is a machine with the patience of a saint. Xcaret is worth it. Going back for sure.
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Jan 10, 2025
Great Vacation
We just returned from the Occidental at Xcaret and had a very pleasant experience. We stayed in the Junior Suite the first few nights and then transferred to Royal for the rest of the trip. The standard rooms can be a little noisy, but everything was clean and beds were comfortable. Royal is fantastic. We found the food to be very good for an all inclusive, particularly in Royal where everything is made fresh. The standard buffet is also good and they have a variety of choices. The hotel grounds are hard to beat with a wide variety of pools and plenty of seating. The hotel was full during New Years and we had no trouble finding pool chairs and the food was always plentiful. There are several small Mayan ruins on the property and plenty of wildlife to watch. Winter seemed to be an active monkey season. Drinks are also good across the board. Most were made fresh including my favorite, mojitos. Fresh mint and limes were used even in the standard pool bars and buffet. They are also accommodative to children and made them alcohol free drinks like pina coladas and mudslides. Overall it is hard to beat the mixture of location, pools, beach lagoon, and food. We found the staff very friendly and helpful too.
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Jan 10, 2025
Good place for a few days
In general, the experience was good, and the facilities were really nice. The food was also fine but a bit repetitive. The only downside was the staff at the bars, where there is a clear priority given to foreigners, likely because of the tips, even though I was also tipping. For example, at the beach bar, the waitress was only taking orders from the foreigners and never approached us. This didn’t ruin the experience, but it doesn’t feel fair