Resort Details

Dining
OnSite Dining
  • Bars
    -Two bars: Lobby bar and Beach bar, both of them with waiter service available.
    -Snacks bar opened 24 hours.

    Dress code: No shorts, shirt and sandals.
  • Restaurants
    Four restaurants, one Buffet service and three a-la-carte for dinner.
    -Albatros (buffet) Breakfast, lunch and thematic dinners every night.
    -Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
    -La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)
    -Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)

    Room service (extra charge per dish).

    Dress code: No shorts, shirt and sandals.
On-Site Amenities
  • 24-hour room service†
  • Babysitting†
  • Children programs†
  • Children welcome
  • Currency exchange†
  • Exercise gym
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Parking
  • Pool
  • 24-hour room service†
  • Babysitting†
  • Children programs†
  • Children welcome
  • Currency exchange†
  • Exercise gym
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Parking
  • Pool
  • Spa†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's program †
    The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
  • Direct access to a beach
  • Fitness center on-site
  • Pool

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12988 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great service

    Staff were nice and helpful. I felt the Mexican spirit. The beds were comfortable. But the only thing is they need to fix the door handles as my family had trouble getting in with the card.

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Familty acation at the Occidental

    Stayed 5 nights at the Occidental Costa Cancun. The good is that the rooms are very clean and the service is great. All inclusive food and drinks are a great value. The bad, everything shuts down at 11pm, yet they blast the pool music at 8am which faces most rooms. Youu must make reservations for the restaurants. Its a small hotel, yet it looks much bigger online. Only one pool and the beach is ery small and right net to an arear of tour boats. Overall a good hotel if on a smaller budget.

    Nov 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very nice resort

    Me and my family enjoyed this resort, close to everything and loved the layout of the resort. It was nice to be close to the beach and pool area.

    Nov 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Honeymoon trip

    My wife and I took this trip for our honeymoon after a recommendation from a family friend who had stayed here before. It was a great experience and would like to come back again sometime.

    Nov 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    First time in Mexico - not the last though!

    This was our first visit to Mexico and I have to say the country, the people and the hotel were nothing short of amazing! Very friendly and efficient staff in all areas of the hotel and nothing was a bother to them. The concierge service was an excellent source of information in all aspects of our holidays. Cancun is definitely worth a visit and Occidental Costa Cancun is the place to stay

    Nov 17, 2025
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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