Resort Details
- Bars-Two bars: Lobby bar and Beach bar, both of them with waiter service available.
-Snacks bar opened 24 hours.
Dress code: No shorts, shirt and sandals. - RestaurantsFour restaurants, one Buffet service and three a-la-carte for dinner.
-Albatros (buffet) Breakfast, lunch and thematic dinners every night.
-Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
-La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)-Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)
Room service (extra charge per dish).
Dress code: No shorts, shirt and sandals.
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- Spa†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
- Direct access to a beach
- Fitness center on-site
- Pool
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12568 reviews
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May 12, 2025Nice resort but need to change food options
The Resort is nice but the food is not good at all and you can only eat at the restaurants 1 time for a 4 night stay other times you have to eat at the buffet where the food is never hot just warm. The rooms is nice need to be updated the drinks are not strong my advise is to buy you a bottle from airport and add to your drinks or make your own .
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May 12, 2025
Average
Pool and beach was good , food was good and service and grounds were good. Our room wasn't the greatest. But we chose the cheapest place. I can complain to much. We decided to go the last minute. Nice place other than the room
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May 12, 2025too much noise
small place and too much loud entertainment. At times blasting your head. Not bad rooms and food, but constant loud and rhythmic music drives you crazy. If music was played that loudly in my city, policy would be called. Absolutely unbearable, I don't know who can enjoy it. Even on the beach is noisy as neighboring Marine plays very loud music too. Go there if you like to vacation inside of the boom box
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May 11, 2025Occidental Costa Cancún – A Great Beach Hotel with a Few Minor Quirks
What I Loved 👍 Location & Beach Access The resort sits on a calm stretch of Caracol Beach, just a five-minute walk from the hotel lobby. You can grab your umbrella and towels from the front desk, head down to the soft white sand, and have a clear view of the shallow turquoise water—perfect for snorkeling or just floating on a tube. Spacious Pool Area Two lagoon-style pools (one adults-only, one family) wrap around the main building. Each has built-in loungers and swim-up bars. Even at peak noon hours, it never felt overcrowded. Friendly, Helpful Staff From check-in to check-out, every team member greeted me by name. Shout-out to Jesús at Reception, who helped me rebook a snorkeling excursion when my boat was canceled at the last minute. What Was Just Okay 😐 Room Size & Amenities My junior suite was clean and well-appointed, with a king bed, minibar, and a small balcony overlooking the pool. However, the bathroom had only a single small sink, and the shower pressure was a bit weak. A kettle for tea or coffee would’ve been a nice touch at breakfast time. A La Carte Restaurants Included with the all-inclusive plan, you get one free dinner at each specialty venue. I tried the Italian spot (good pasta, but the service was slow), and the Mexican grill (flavorful tacos but limited menu). You’ll want to reserve at least two days in advance—especially during high season. What Could Improve 👎 Wi-Fi Connectivity In-room Wi-Fi dropped out a couple of times each evening. It was fast in the lobby and by the pool, though—so if you need a video call connection, aim for those spots. Gym Equipment The fitness center has cardio machines and weights, but only one treadmill and one set of dumbbells above 12 kg. If you’re serious about your workout, plan on peak-off hours or bring resistance bands. Tips & Recommendations Sunset Yoga: Free beach yoga at 6 PM every day—show up early for a front-row mat spot. Early Breakfast: The buffet opens at 7 AM; get there by 7:30 AM for the freshest fruit and omelet station before the crowds. Excursion Desk: Book your Isla Mujeres boat tour right when you arrive—slots fill up fast. Dress Code: Smart-casual is enforced in the a la carte restaurants after 8 PM (no flip-flops or sleeveless shirts for men). Final Verdict: A solid 4 out of 5 stars. Occidental Costa Cancún hits the sweet spot between value and quality: gorgeous pools, attentive service, and direct beach access. If you want a few more luxury touches—like spa-worthy bathrooms or high-end gym gear—you may prefer stepping up to a 5-star property. But if you’re after a relaxed, all-inclusive beach getaway with plenty of on-site dining and activities, this is a great choice.
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May 11, 2025
Great value
Enjoyed our stay. Friendly staff and everything was convenient.enjoyed the buffet style diner. Not the best beach but still enjoyable and located close to nice beach spots
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed