Resort Details
- Bars-Two bars: Lobby bar and Beach bar, both of them with waiter service available.
-Snacks bar opened 24 hours.
Dress code: No shorts, shirt and sandals. - RestaurantsFour restaurants, one Buffet service and three a-la-carte for dinner.
-Albatros (buffet) Breakfast, lunch and thematic dinners every night.
-Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
-La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)-Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)
Room service (extra charge per dish).
Dress code: No shorts, shirt and sandals.
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- Spa†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
- Direct access to a beach
- Fitness center on-site
- Pool
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13057 reviews
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Jan 10, 2026Best Resort Vacation to date
We have been to 5 or 6 different resorts in Cancun and this one has been the best experience we've had yet.
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Jan 08, 2026Mid All-Inclusive
Cancun was not our main reason for going to Mexico so we only stayed there for two nights. Occidental got the job done for that amount of time, but if I were to go back for an actual Cancun All-Inclusive vacation I would definitely pay more and book somewhere else. Everything was just "meh" from the rooms to the food (buffet, restaurants, and snack bar), to the beach. You do get what you pay for!
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Jan 07, 2026
Nice hotel with friendly staff and good vibe
When we first arrived we were actually disappointed of the hotel beach and location (compared to what we expected). The pictures online are cut so you don't see all the boats passing right by and all the hotels across the beach. The area where you are allowed to swim is very small. But we learned to like it due to the fact that it was less windy, the beach was more cozy and friendly and the ferry passing by, took us directly to Isla Mucheras. Location was also nice considering quick transport to center and different malls by Uber. Hotel was clean and safe and staff was friendly and happy. About the food - lunch and breakfast was all a bit the same each day, so could have been better. The Italian, Seafood and Mexican restaurants were ok We got a very nice sea view room, but the entertainment was very loud in the evening. I would recommend this hotel if you do not expect the long white beach and do not have too high food preferences.
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Jan 07, 2026
Kayak
Alex was a great tour guide during kayak. He pointed out starfish along the trip. Jasmin was very polite and kindly informed us about all the activities going on that day.
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Jan 06, 2026Terrible experience
My family and I arrived on Dec 28 for a 4 night stay. The beach is tiny, super close to a pier where noisy party boats come and go all the time during day and night. The beach has a sign alerting about crocodiles with a no swimming advice. The pool is small for the number of guests and full of sunscreen residue. The wifi did not work in our room and was bad even at the lobby. The buffet restaurant is small was the only one available and the food was messy and of bad quality. Lines were long at dinner time and for breakfast. No reservations were available for the other 2 tiny restaurants. Importantly 2 of us got sick overnight after having dinner at the buffet restaurant. We had to leave in the morning as we got really sick. No refund was issued for the remaining 3 nights paid in advance. The staff was friendly, but we got no support from the manager regarding the refund.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed