Resort Details
- Beach ClubSnack bar serving late morning snacks and lunch.
- La CarretaGourmet restaurant serving A la carte breakfast, lunch and dinner.
*Restaurant exclusive for Royal Level Guests - La PiazzaPizzeria serving late night snacks.
- La PosadaBuffet, serving breakfast and dinner.
- Los OlivosOffering Mediterranean cuisine for a fine a la carte dinner. Reservations required.
- Mexico LindoOffers the best combination of Mexican cuisine dishes. À la carte menu, reservations required.Attire: Casual pants, shirt and closed shoes for men; dresses, skirts and blouses for women. Shorts or sandals for men are not permitted.
- Various Lounges/Bars- Lobby Bar
- Relax Bar (adults-only) and Pool Bar
- Beach Club Bar
- La Mision Bar and Disco
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting,Offsite†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting, Offsite†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wi-Fi
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Celebrate the love of a lifetime with our wedding and renewal of vows packages. With a breathtaking location along private San Francisco beach and a natural eco-preserve, exquisite lavish all-inclusive amenities and personalized service, this is the perfect scenery for a picturesque wedding occasion.
The professional wedding planning team works with bridal couples to customize the events to make each detail distinct and unforgettable.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteActivity programs for children with a playground area under adult supervision.
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 indoor hot tub.
- Motorized Water Sports †- Jet Ski
- Parasailing - Non-Motorized Water Sports- Snorkeling
- Sailing
- Kayaking
- Windsurfing
- Water polo - PoolThere are 4 pools onsite.
- Sauna
- Spa †
- Tennis courtThere are 2 lit tennis courts onsite.
- On-site EntertainmentMexican Folklore Dance Show,. Fire show, Prehispanic Show, International show.
- Chankanaab Park
- El Cedral Arqueological Zone
- Punta Sur Park
- San Gervasio Archeological Zone
- Other Local AttractionsThe Tequila Factory, The Discover Mexico museum, etc.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9557 reviews
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May 12, 2025Royal level
Just returned from an excellent stay at the Royal level. I have been going there for many years and have never been disappointed. The grounds are absolutely gorgeous! The beach has had some erosion over the years but is still very nice. Plenty of chairs and you can’t beat the view, especially at sunset. I always stay in the Royal level. The rooms are excellent and the staff are beyond wonderful, especially at the restaurant La Carreta
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May 12, 2025Great resort! Horrible dive op
The resort itself is great. The staff was tremendous polite and professional. Rooms were great, clean and ac was outstanding. bkfast and dinners were fabulous. Lunch was not really my sort of thing so lived off salad and nacho chips. The potato soup was very good. The reason i gave this resort only three stars was because of the dive operation. An awful experience. Very unorganized, careless and dangerous. The dive shop does not know who the dive masters will be or where you are going until the morning of so a great DM will miss out on tips as they come and go. They have tip jars on the boat but its not guarantee that the DM will get the tip. One of the DMs armando/angelo was rude and could have cared less about the group. His dive plan/instructions were very hard to understand and was irritated if you asked clarifying questions or asked him to repeat it. He had a thick accent and what he said on surface was not what he did during our dive. I would most definitely stay again at the resort but book with a different dive company
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May 11, 2025
Best stay
Royal level was well worth it and made it top notch, 5 star service level, location, facilities and food/drinks. Will be staying again.
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May 10, 2025Terrible experience!
This is the worst vacation experience I have ever had in my life. The food areas are unsanitary, everything at the property was broken and rundown. The walkway to the beach was closed the cabanas at the pool were crumbling, none of the lights worked in our room, and yet the management harassed my minor children and family about a cracked door that they claimed could not have been overlooked by their inspection maids who missed all thr other broken and non functional items in our rooms. We were accused of being liars, harassed and ultimately held hostage over payment for an exterior door that had a hairline crack in it. The management of this place is terrible, and dishonest and abusive. I would never go near this establishment. The Westin and everywhere else provides better value and lots a better vacation experience, unless you want the prisoner of war vibe.
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May 10, 2025
Great Vacation
Great food. Lots to do, great beach, lots of chairs , great room. Loved it. See the manager Abigale for anything you need, she will help you. Well manicured resort, many bars. The nightly entertainment was good and easy place to navigate. not overly busy
- Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 Mexican Pesos (approx. $4.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed