Resort Details

Dining
OnSite Dining
  • D'Oriental
    A serene Japanese/Asian fusion restaurant complete with shoji screens and tatami rooms for privacy, and teppanyaki table where exquisitely-prepared specialties sizzle on the grill at your table. 
  • L'Buffet
    Featuring an international buffet where nightly themes delight guests with fresh island fare in an elegant atmosphere.

  • The Grill
    Light lunch and snacks offered.
  • The Italian
    Offering sunset views to further enhance the expertly-prepared Italian favorites in a formal, fine dining atmosphere.
  • Various Lounges/Bars
    - The Snack Bar / Drinks
    - The Lobby Bar / Cocktails
    - The Disco / Drinks & dancing
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • Bell staff/porter
  • Bicycle rentals†
  • Business services†
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service†
  • Bell staff/porter
  • Bicycle rentals†
  • Business services†
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Sauna†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Ask about our Premium Wedding Packages: 'Memories and Grand Love'

    Requirements for Weddings in Costa Rica
    Birth Certificates of both (Bride and Groom): Original and copy
    Passport: Original and copy
    Certificate of civil state: Single state certificate of the home country. Final divorce decree if either party is divorced, death certificate if either part is widowed. Only originals.
    Two witnesses: They cannot be relatives. (If the bride and groom do not bring their own witnesses, the hotel can provide them)
    Additional information: Occupation, addresses, nationalities, ages, of both, bride and groom and witnesses.
    The bride and groom must be at the property at least 4 days prior to the wedding date, in order to finalize the necessary paper work.
    Ceremony must be scheduled with officials at least one month in advance.

† Fees may apply

On-Site Recreation
  • Bike rental †
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports †

    For additional costs: Dive enthusiasts schedule trips to sites including The Twins, Tortuga, Mango, and Punta Gorda. 

    New divers may dip in with Discover Scuba Diving and Certified diving courses are also available. Additional important information you may be interested in includes:

    - Charter boats are available for larger groups.

    - Instructors are PADI certified; Logbooks and materials are included in certification courses

    - Daily dives are scheduled to convenient locations. 

    - Equipment and wet-suit rentals available.

    - Night dives scheduled for 4 divers minimum.

  • Non-Motorized Water Sports
    The water sports office provides equipment to kayak and snorkel.

    Tall canopy trees along the base of the bluff mean ample natural shade for lounging and monkey and exotic bird watching.
  • Pool
    There are 2 pools onsite.
  • Sauna †
  • Spa †
  • Steam bath †
  • Tennis court
    There is 1 lit tennis court onsite.
Off-Site Recreation
  • Gambling †
    Coco Beach Casino at Coco Bay Hotel
  • Golf †
    A golf course is located within 10 miles of the property.
On-Site Attraction
  • On-site Entertainment
    Nightly entertainment with live music at the lobby terrace.

    The Fun Club at our all inclusive family resorts will keep everyone active. By day, select from water sports, horseback riding, snorkeling, volleyball, tennis, or diving clinic. By night, enjoy sports bars , discos, or live stage entertainment. It's all up to you!
Off-Site Attraction
  • Arenal Volcano
  • Palo Verde River
  • Rincon de la vieja volcano, hot spring water, cano
  • Water Fall
  • Other Local Attractions
    The untamed, natural beauty of Costa Rica's Northern Pacific coastline echoes the sentiment. From spectacular bluffs to warm ocean waters below, the unspoiled ecodiversity this rich land offers simply carved out the perfect spot for the Occidental Grand Papagayo.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 8335 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Not a wow.

    Resort is in need of some TLC. Pool was not working properly and closed on our last day. Guest were taking skimmer and trying to clean the leaves etc out of pool. Housekeeping was hit or miss seemed to show up at 5 when we were getting ready for dinner or relaxing after a day in the sun. Buffet restaurant was very small and very limited selection. Food was repeated over and over. You would have to wait for table. No bacon at breakfast. Grill restaurant was not bad, but steak had a lot of fat was very chewy hard to cut with knife they provided. Gym was nice with updated equipment. Seemed to be a lack of attention to detail resort was tidy but not clean like other resorts we have visited. Weather was amazing. Will definitely go back to Costa Rica but not this resort.

    Feb 13, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Third trip to Guanacaste!

    Resort is a little worn out compared to when we stayed here 6 years ago and the safe in our room was inoperable the entire time we were there despite several calls to get it fixed. Bartenders are great especially Brian! The drinks are plentiful and the food average for an all inclusive. Baggage, shuttle and house keeping all great/friendly. The front desk staff however were not exactly enthusiatic about helping with check in, questions etc. They really could use a bar service of some sort by the main pool.

    Feb 12, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Home away from home oasis.

    Our second stay at this home away from home oasis. Large, comfortable rooms, with amenities on a dated side, but overall home feeling especially because of staff in the resort. Except for the front desk manager, All staff continuously were there to help, and provide. At the buffet we were greeted daily with smiles, and often plaed us at rhe table of our choice. The shuttle drivers were so sweet, and kind , Javier waived to us sometimes 10 times a day, driving buy our room. Riding the shuttle was so much fun and convenient when needed. Karol, a young lady cleaning our room was super kind. Each day she left our room sparkling clean, often leaving a little towel animals with flowers in it. Any time we asked her to provide whatever was missing, she took care of it immediately. The kitchen Staff was also extremely helpful, when asked for so.ething special tgat was not available provided without any hesitation. One small disappointment was that we arrived on the day of our Anniversary (36), and we're promised a special surprise, that did not happen. We made every moment count, while at the resort, so the small disappointment did not overshadow our experience. We enjoyed the wild life, beautiful flora, meeting and interacting with the local people on the beach. They also contributed to providing information, and support (Roberto, Brayan), as well as an amazing massage from Gladys. Beautiful person. I had a problem with my knee for some time, after my massage with Gladys it stopped, amazing. So overall, the location is stunning, yes many hills to keep you exercising, no problem, there is so much to see , and hear the many voices of the local birds keep your mind focused on beauty. The price was reasonable taking into consideration all that is provided. The food for us was exceptional, yes many repetitions, but all super delicious, tasted like home cooking. I was hoping for more fruit varieties, especially passion fruit, but one day asked for it and sure enough they bought it to me. Conveniently located, only 20-30 minutes drive from Liberia airport, and many attractions near by. We had a lower bay view room both times we visited, hoping for the same room when we return. We can not thank the Staff and the Hotel director ( Mr. Raul Arranz) for the hospitality during our stay.

    Feb 11, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Good but could be better

    This was our first time at an all-inclusive resort. The resort facilities were nice and all the personnel were friendly and efficient. We were disappointed with the selection and quality of the food at the buffet and all the restaurants. We did not get anything bad, but we expected higher quality. Like I said, this was our first all-inclusive, so maybe we were expecting too much. We will be back to Costa Rica but we will try a different resort next time.

    Feb 10, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Disappointed

    Lobby staff is rude ( Carlos ) and act like you are bothering them with any questions or concerns. Would rather argue with guests than address the concerns. I think they hate their jobs or something. The main pool never filtered all week long- the pump was broke and never got fixed the whole week we stayed. Food wasn’t the best - but edible . Hard to get bottled water. One shuttle was broke - but they did their best to get you around . We found one friendly waiter on night 6 Alonzo but the rest seemed annoyed to have to be working . The bar tenders were nice though. Not overly excited - but ok. Would not come back .

    Feb 09, 2026
Hotel Advisories
  • Advisory*Important Information for Our Guest* As of April 2012, the destination of Costa Rica has gone non-smoking in all public buildings and areas. All hotel rooms are also non-smoking.
  • Advisory*Important Note* Costa Rica will impose some restrictions for Holy Week. Alcohol is not permitted to be sold or consumed. This ban on alcohol starts the Thursday prior to Easter and runs through Easter Sunday. A few hotels purchase special permits to serve alcohol, but generally it is not available. In addition, most restaurants, shops, and bars will be closed for the same time period. Restaurants in the hotels will be operating. The City Tour will not be operating.
  • AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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